Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The primary role of the Nutrition Support Dietitian is to drive the nutrition care process in the assigned Optum Infusion Pharmacy (OIP) branch(s) and/or OIP Enteral Hub serving as the nutrition support resource, subject matter expert, and provider of clinical nutrition care for patients. This is a remote position, candidate would be expected to work 8:00am-5:00pm within the Chandler AZ time zone. Primary Responsibilities: - Serves as a nutrition support subject matter expert (SME) providing nutrition care for Optum patients referred for home enteral nutrition (EN) or parenteral nutrition (PN) - Leads the nutrition care process in the branch or hub; communicates and helps to educate outside healthcare providers/physicians/referral sources regarding nutritional needs of patients currently receiving, or potentially needing home PN or EN from OIP - Collaborates strategically with cross-functional teams to advance nutrition support practice in concert with business goals - Performs nutritional screening and assessment for patients receiving EN and/or PN therapy. Clinical nutrition support capabilities related to nutrition assessment include but are not limited to: - Diet history and recall - Estimation of nutrient intake - Calculation of nutritional requirements - Recommendation appropriate route to feed (oral, enteral, parenteral) - Evaluation and assessment of lab results related to the nutrition prescription - Assessment of drug-nutrient interactions - Recommendation for enteral or parenteral formula which may include: macronutrients and micronutrients such as electrolytes and trace elements in PN - Develops and implements a nutritional plan of care and shares with the interdisciplinary branch/hub team and prescriber/healthcare provider - Monitors the patient response to nutritional care on an ongoing basis, assisting with transitional feeding guidance as appropriate, documenting initial and ongoing electronic nutritional assessments in company EMR - Maintains a clinical understanding of the therapies and disease states serviced by OIP - Completes all mandatory company training by required due dates - Assists in cross functional training/PN or EN continuing education (CE) for pharmacy and nursing; along with onboarding and training of new Optum dietitians - Provides clinical sales support (occasionally) by conducting or attending in-services, CE programs or meetings with external customers as needed: may include referral sources, payors, nursing agencies, physicians, etc. - Works in conjunction with nutrition/clinical services leadership team to create, update, and implement processes to increase efficiency, accuracy, and safety of patient care services - Assists with reimbursement related activities related to securing home PN/EN coverage, ie. serving on the Medicare PN Approval group email - Assists leadership team with special projects, ie. ASPEN abstracts, clinical training, internal and external continuing education programs, annual review of nutrition protocols and standards of practice - Represents self in a professional and ethical manner at all times, complying with all applicable United Health Group/Optum Standards of Conduct - Maintains and develops professional competency through seminars, conferences, workshops and professional affiliations - Maintains confidentiality of patient and competitive information - Takes responsibility for maintaining employment requirements: orientation and onboarding activities, current PN/EN knowledge, professional registration and state licensure when required, additional certifications, as required by internal and external regulatory bodies - Participates in professional organizations such as ASPEN, National Home Infusion Association, Oley Foundation, Academy of Nutrition and Dietetics, etc. - Completes all mandatory annual in-services and company educational modules required You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Bachelor and/or Master’s Degree in Nutrition/Dietetics - Registered dietitian nutritionist (RDN) through the Academy of Nutrition and Dietetics and licensed by the state, as appropriate - Certified Nutrition Support Clinician (CNSC) or planning to take certification exam in first year of employment - Active professional affiliations - 8+ years of clinical nutritional support experience (home infusion experience preferred) - Proven excellent verbal, written, organizational and interpersonal skills - Proven ability to work with a cross-functional team of internal and external professionals including dietitians, pharmacists and pharmacy technicians, nurses, sales representatives, branch and regional managers, departmental leaders, case managers, discharge planners, physicians, outside nursing agencies, patients, families and caregivers - Proven ability to work independently and remotely. Occasional travel may be required Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Senior Director (Customer Experience) To ensure the sustained health and success of our project portfolio, we are seeking a highly experienced leader to join our Delivery Excellence team. This role is specifically designed to support Coastal as it scales, supporting our evolving portfolio of complex projects. A successful candidate will be a strategic problem-solver and an expert operational leader who can quickly dive into troubled projects, assess root causes, develop comprehensive remediation strategies, and actively guide project teams and clients through the turnaround process to achieve project health and client satisfaction. Role Responsibilities: - Serve as the escalation point for both internal teams and client leadership during periods of high project stress. - Own the overall health and risk profile of Coastal's largest and most complex customer accounts, with a direct focus on immediate intervention for Tier 1 Red Accounts. - Lead and manage the entire lifecycle of project remediation efforts, from initial executive intake and diagnosis to successful stabilization and handoff. - Develop, champion, and execute detailed, actionable remediation plans in collaboration with the Account Owner, Project leadership, and technical leads. - Personally engage with client executive sponsors and project steering committees to reset expectations, rebuild trust, and secure alignment on the path forward. - Identify systemic patterns and common failure points observed during remediation activities. - Formalize and disseminate lessons learned into repeatable processes, training materials, and delivery methodologies to proactively prevent future Red Accounts. - Provide clear, concise, and timely reporting to the executive team on the status, progress, and forecast of all active remediation efforts. - Design and formalize Remediation Playbook based on observed failures, success metrics, and best practices. - Drive systemic change within the delivery organization by implementing new governance models, quality gates, and early warning systems to improve overall project health. - Work with Sales and Client Partners to ensure scoping and contracting practices mitigate known delivery risks identified during remediation. - Mentor and coach across the organization on advanced risk management, conflict resolution, and client management techniques. Experience/Skills Required: - 12+ years of progressive experience in leading complex Salesforce implementation projects within a consulting or professional services environment. - 8+ years of demonstrated, hands-on experience in project rescue, turnaround, or remediation for multi-phase, large-scale technology projects. - Deep expertise in Salesforce cloud products and the entire implementation lifecycle. - Proven ability to operate in high-stakes situations, manage executive-level conflict, and drive consensus. - A track record of success in managing a portfolio of projects and demonstrably reducing the overall percentage of "Red Accounts." - Deep understanding of the financial and contractual implications of project failure and remediation. - Excellent executive-level communication, negotiation, and presentation skills. - Exceptional political acumen and proven experience successfully navigating complex client organizations at the C-level - Must have full-time permanent US work authorization Note – Determination of Seniority (Sr. Director or Vice President) will be based upon the candidate's previous relevant experience and depth of skills, and will be determined through our skills interview process Additional Preferred Experience/Skills: - Bachelor’s Degree preferred, or equivalent experience - Experience managing and rescuing multi-million dollar, at-risk, enterprise-level CRM/Salesforce transformation programs Why Coastal, and what we offer: - Flexible working hours with an emphasis on a life-work balance (in that order!) - Remote friendly - “Live by the beach, work in the Cloud,” plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA; Lexington, KY - Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage - Competitive quarterly bonus opportunities - Continuing education and certification reimbursements, specifically within the Salesforce & Snowflake ecosystems; plus occasional in-house competitions with spot bonuses - A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more - Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events. - Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance - Opportunities for accelerated growth, networking, and career guidance and support - Trust, transparency and respect across all levels of the company Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Description Must be local to Pottstown, PA. Are you looking for a Career that makes a positive impact in your community? Diamond’s culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job here, you can build your career. Diamond employees believe in doing more for our members and more for our community, which is what has helped make us one of the Best Places to work in PA for 10 consecutive years. See how your career can grow when you start working with Diamond Credit Union. Position Summary: Member Advocate – Member Experience Center-Call handles member requests and provides exceptional member service, using product knowledge to recognize cross sell opportunities and refer to appropriate credit union specialists. Supervisory Responsibilities: No direct reports. Essential Functions: - Effectively handle incoming calls, making sure all calls are answered within 2 rings, while ensuring established average speed of answer performance and abandon rate standards are met. - Assist members with general inquiries, account management, routine account-related requests such as: account reconciliation, evaluation and explanation of products, service fee and overdraft charges, up to and including fee refunds, transfer of funds, stop payment requests, debit cards (i.e.: usage, limits and dispute processing), credit card and loan payment processing, account maintenance changes (i.e.: name/address, phone, etc.) check reorders and interaction with internal support departments and 3rd parties. Requirements Required Skills / Abilities: - Demonstrated dedication to positive, member-focused service. - Good interpersonal and communication skills to ensure member related issues are handled in a fair, consistent manner. - Good organizational skills and attention to detail. - Ability to work through member situations and provide effective and accurate resolutions. - Good technical skills and ability to work with multiple systems. - Ability to be available at 8:00am M-Sat. - Available to work until 5:00pm M-W, 7:00pm Th, 6:00pm Fri, and 1:00pm Sat on a rotational basis. Education / Experience: - High school diploma or equivalent. - Two plus years of customer service experience, preferably within a financial institution. Diamond Credit Union complies with all laws related to equal employment opportunity. It is the policy of the Credit Union to not discriminate against any employee or applicant because of sex (including gender identity, gender expression, sexual orientation, pregnancy, and pregnancy related decisions). Diamond Credit Union will not engage in any discriminatory employment practices based on race, color, religion, gender, age, national origin, ancestry, veteran status, disability, or any other characteristics protected by law.

Role Description As a Customer Service Representative, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care. At TravelWithSan, we pride ourselves on delivering personalized, high-quality service to travelers across the country. Qualifications - Excellent communication skills—both written and verbal. - A background in customer service, ideally within tourism or hospitality. - High attention to detail, strong organizational habits, and a proactive mindset. - Tech-savvy and able to learn new systems and booking tools quickly. - A genuine enthusiasm for travel and helping others create memorable experiences. Requirements - Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner. - Support clients with booking modifications, cancellations, and special travel requests. - Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes. - Follow up with clients to confirm travel plans and gather feedback post-trip. - Address concerns with empathy and efficiency, ensuring client satisfaction. Benefits - Remote flexibility – work from anywhere, with hours that fit your lifestyle. - Exclusive perks and access to industry-only discounts. - Professional growth – ongoing training and support from a dedicated team. - Be part of a passionate community focused on building dreams and memories through travel.