• Provide comprehensive Employee Relations leadership for the Enterprise, SSC, DC & Store Field leadership. • Develop and lead strategic, innovative and rigorous processes & tools to support positive leadership and employee relations programs. • Work collaboratively with the HRBP’s and Leaders in the DC’s and Stores Organizations. • Counsel and assist assigned HRMs and Operations Leaders on various employee relations matters. • Oversee and execute the long-term operations strategy, methodology, and management of labor relations. • Partnering with Field HR to respond to issues and create appropriate action plans to mitigate risk and provide support. • Conduct regular market analysis of employment trends and recommend programs and proactive HR interventions. • Partner with HR Centers of Excellence inclusive of Benefits, Compensation, and Talent Acquisition to maintain aligned messaging to the Associates. • Ensure Company policies support our labor strategy. • Assess through soliciting feedback from all levels of Associates and provide recommendations as needed. • Strategically partner with other business partners in the organization to develop programs and tools aimed at reducing and preventing Associate turnover and lack of engagement. • Ensure service standards are monitored and addressed consistently. • Be accountable for continuous improvement and service delivery excellence. • Stay up to date on trends and applications of Labor and Employment laws.

• Leads and manages the team that is responsible for developing research methodologies • Implements those approaches, and provides strategic guidance to DSA and SEIU leadership • Oversight of the development of standards and protocol for analytical and special projects • Creates and makes recommendations on statistical models for growing the labor movement • Manages ad hoc analysis projects and program evaluation, balancing the priorities of multiple stakeholders including department directors and executive officers • Implements a data equity framework to continually improve fairness, inclusivity, and transparency in every project • Supervises analyst(s) with an emphasis on helping them grow their technical and professional skills • Uses Agile practices to document and monitor the progress of the team • Reviews code to ensure that SEIU is using best practices • Consults on new projects under the guidance of the DSA Deputy Director of Analytics and Engineering and in collaboration with internal teams and external stakeholders on creative solutions to analytics challenges • Performs other duties as required to support the department and its mission

• Works closely with reimbursement and managed market teams to help educate the payer and market access community on disease and treatment • Works closely with Account Managers (AM’s) to ensure information needs of healthcare professionals and associated plans are met. Manages assigned Key Customer Accounts and customer interface of assigned National and Regional affiliate accounts. • Manages the ongoing scientific dialogue with the Managed Care audience as it relates to clinical information, scientific discussions, and health outcomes research for all Acadia therapies • Works with key customers, opinion leaders and assists internal collaborators and TA Medical Science Liaisons (MSLs) in interpretation of key scientific data to support policy decision-makers • Prepares and delivers fair balanced and comprehensive responses to clinical and scientific concerns of Population Health Decision makers (managed care, Medicare or Medicaid, plan medical and pharmacy directors, and related collaborators) • Facilitates education and HEOR account related activities regarding current and new therapies developed and commercialized by the company • Collaborates with in-house HEOR team on HEOR strategies and related activities such as database analysis and vendor proposals that demonstrate and contribute to the medical value of Acadia’s portfolio of therapies • Demonstrates ability to develop and deliver HEOR collaborations with population health decision makers and has demonstrated experience and accomplishments as evidenced by a history of HEOR related publications and projects

Contributes significantly to the Revenue Cycle initiatives of Mayo Clinic and Mayo Clinic Health System. Develops and participates in short-term tactics and long-range planning that result in optimal Revenue Cycle operations and performance. Takes an active Enterprise and site-based leadership role with physician and executive leadership on proactive revenue cycle strategies and addressing daily Revenue Cycle operations including customer relationship management, process and project management. Functions as a mentor and facilitator of professional development opportunities in order to keep the team optimally refined and aligned with the changing healthcare landscape. Manages institutional and system-wide initiatives and responsibilities associated with the revenue cycle, including personnel. Serves as the primary interface on all revenue cycle related issues including department oversight, CPR Liaison, technical and governmental issues, billing and collection remediation. Interface with other finance departments including FAS, CPR and Treasury. Responsible for actively advancing strategies and implementation of strategic priorities, standardization/value analysis process, servicing key stakeholders and providing customer service and appropriate staffing support. Responsible for an operating budget associated with area of accountability, its management and adherence to operating expense targets and plans. Understands and contributes to the adherence to the overall Revenue Cycle budget targets and plans. Maintains appropriate compliance for Federal, State, local regulatory agencies and oversight bodies. The Senior Director Denials Prevention & Management will provide strategic and operational oversight for non-clinical and clinical denials. Utilizing predictive analytics and critical thinking to oversee work. Ensures continuous improvement, looking for root cause and solutions to prevent future denials. Collaborates with multi-disciplinary teams to increase net revenue. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.