Investigates, analyzes, negotiates, resolves, documents and reports on consumer and commercial billing issues and complaints against the organization | Identifies solutions that address billing issues and presents appropriate resolution options to customers | Negotiates and authorizes billing settlements within established limits and adjusts customer accountsBusiness Support

• Handles incoming calls to departments centralized appointment scheduling lines • Communicates changes to physician master schedules with the department of Surgery • Updates scheduling protocol and manual as needed • Monitors ACD reports daily • Manages staffing, personnel issues, reporting and planning • Assists with front desk duties in clinical practice as needed

• Drive key communication and feedback programs that equip and enable our team of ~1800 Stylists • Manage and continuously optimize internal knowledge libraries and self-serve tools • Support and uphold documentation standards across internal platforms • Manage the upkeep, maintenance, and continuous improvement of key Styling programs and existing communications • Proactively identify inefficiencies and propose data-informed process improvements • Lead planning and coordination of cross-functional meetings and focus groups • Serve as the primary editorial gatekeeper for Styling communications • Analyze and share Stylist feedback, insights, and team needs with relevant partners

At PEARCE, we've got a career for you! Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world’s largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com. Your Impact: The Telecommunications Central Office Lead Installer - Level IV plays a crucial role in the installation, re-configuration, removal, and maintenance of Carrier Central Office equipment. This position requires leading a team and ensuring the completion of projects with precision. The role involves working with transmission, power, infrastructure, and fiber systems, requiring supervision of team members and their performance. Responsibilities: - Execute installation tasks according to Telco Standard TP76300 and supervise team members effectively. - Demonstrate expertise in installing AC/DC power systems, fiber systems, central office infrastructure, and alarm systems. - Lead installation projects with equipment from vendors such as Ciena, Fujitsu, Cisco, Nortel, Nokia, DELL, and Juniper. - Apply in-depth knowledge of fiber installation standards and procedures. - Read and follow Method of Procedures, order specifications, and installation documentation accurately. - Interface professionally with customers, vendors, and staff to complete projects. - Perform system testing, including turn-up and integration as necessary. - Supervise and guide lower-level Installers/Technicians in their duties. - Ensure compliance with company policies, safety procedures, and administrative tasks. - Conduct quality audits on ongoing and completed projects to meet industry and customer standards. - Generate MOPs, high-risk activity reports, work schedules, and project reports. Qualifications: - Minimum of eight (8) years of installation experience or equivalent training and experience. - High school diploma required; technical school or related experience in telecommunications installation preferred. - Proficient in laptop computer skills and applications, including MS Office. - Excellent communication skills, both verbal and written. - Valid driver's license and ability to pass pre-employment background checks; valid passport is a plus. - Willingness to travel domestically and internationally; expenses covered by the employer. Physical/Work Environment: - Ability to lift up to 50lbs and perform physically demanding tasks such as standing, walking, climbing ladders, and crawling in confined spaces. - Compliance with OSHA standards is mandatory as safety is a top priority. At Pearce, we are committed to fair and transparent pay practices. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location. In addition to wages, employees may also be eligible for performance and referral bonuses, production incentives, tool/equipment and fuel stipends, company vehicle, per diem or other applicable compensation. We also offer all full-time employees a comprehensive benefits package including health and life insurance, 401k with employer match, paid time off, tuition reimbursement, and professional development courses. This pay range reflects our commitment to pay equity and compliance with state and federal pay transparency laws. If you have questions about compensation, we encourage open discussions during the hiring process. Base Pay Range $68,000—$80,000 USD What We Offer Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training. To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment. We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Learn more about us at www.Pearce-Services.com!