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Fulcrum logo
Fulcrum

Fulcrum Manufacturing Cloud: SaaS ERP for forward-thinking manufacturers

Launch Manager

Location

United States

Posted

63 days ago

Salary

$85K - $125K / year

Seniority

Senior

English

Job Description

Launch Manager

Fulcrum

• Guide new customers through onboarding and implementation of our software • Run regular check-in calls to make sure customers are set up for success • Understand each customer’s business goals and tailor the setup to fit their needs • Coordinate timelines and ensure projects stay on track through go-live • Train customer teams on how to use the product and ensure adoption • Troubleshoot setup issues and work with our engineering team when needed • Partner with Sales to ensure a smooth handoff from the sales process • Share customer feedback with Product and Engineering to improve the experience • Continuously improve implementation processes for efficiency and impact • Stay organized while managing multiple customers at various stages • Learn to write simple queries over time • Handle conflicts between deadlines and throughput • Openly receive coaching and feedback • Actively contribute to team & company goals

Job Requirements

  • Naturally organized and detail-oriented, you keep projects moving
  • A confident communicator
  • Empathetic and patient when teaching others new tools or processes
  • Energized by helping customers succeed
  • Comfortable juggling multiple customers at different stages
  • Curious and eager to learn technical details without being an engineer
  • Thrive in a fast-changing environment and can adapt quickly
  • Collaborative and enjoy working cross-functionally

Benefits

  • 401(k) matching after 90 days - immediate vesting
  • Health, dental, and vision benefits
  • Wellbeing benefits and perks
  • Unlimited vacation policy with minimum required vacation days
  • Cell phone & internet plan coverage

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