Role Description The Account Manager, Member Relations – North & Southeast Asia strives for and supports the successful execution of member account development and engagement. This role drives member performance as it relates to member revenues, advisor performance, agency engagement, and Virtuoso program optimization. Account Managers will work with the General Manager, assisting in providing input for the design and implementation of the market regional business plan, as it relates to account management of Members to maximize Virtuoso’s performance in market. This position will provide similar support as needed for members as directed by the GM. Essential duties and responsibilities include the following: - Providing input into the regional business plan and budget. - Supports delivery and execution of the business plan. - Ensuring compliance with the Virtuoso “playbook”. - Delivery of the key performance metrics as outlined in the Business Plan. - Accountability for the member account plans (maps), aligning member’s growth & profitability plans with Virtuoso sales, professional development, and marketing programs. - Maintenance and execution of the company CRM platform. - Input into the Virtuoso Owner/Manager Regional Communication and Professional Development programs under the direction of the General Manager. - Proactive interdepartmental engagement. - Engagement in regional market events and Global Virtuoso events. - Provide support to General Manager in identifying and developing new business opportunities and monitoring of competitive context. - Execute new member onboarding as directed by regional General Manager. - High profile attendance in member conferences, meetings, and education programs. - Competitor analysis and reporting. - Management of critical member matters. - Oversight of production reporting. - Other duties as required. Qualifications - Tertiary qualification in Business, Travel & Tourism or Marketing. - 2-4 years of related work experience including industry experience, understanding of the luxury market, prior account management experience, and experience contributing to team performance. - Proficient in Microsoft Office Suite. - Leadership capabilities. - Project management. - Excellent presentation skills. - Interpersonal skills. - Results oriented with a focus on commercial delivery. - Strong quality service attitude and approach. - Self-motivated and energetic. - Champion of company goals and objectives. - Innovation – Forward thinking, curious and creative. - Commercial acumen – negotiation and strategy. - CRM – proficiency in using company platform. - Marketplace Awareness – Current business trend knowledge. - Analytical Skills (intermediate) – Ability to collect and analyze information, problem solve, and make decisions. - Collaboration – Strong skills in inspiring the win-win-win. Requirements - Travel is required, approximately 35%+ of time visiting members, attending events, conferences, and team meetings. - Travel will be primarily domestic but may include some international. Type/Nature of Contacts - Internal: Key job contacts are primarily with other Account Managers and Account Directors, the Marketing Manager, the Account Director Partner Relations, and Market General Manager. - External: Majority of time spent in market with owners & managers.

• Develop a strategy for assigned territory and execute against the plan to exceed annual sales objectives and quota targets. • Create account plans and strategies to win new business within assigned territory from new key end-user accounts who are not currently doing business with March Networks. Responsible for meeting sales quota for new key end-user accounts by identifying new sales opportunities through contacting prospective customers by cold calling, premise visits, networking, lead generation, proposal submission and customer appointments. • Partner and engage with appropriate channel partners when needed for new end-user opportunities and identify and follow through on significant end-user sales opportunities identified by the Channel Partners. • Partner with Sales Engineers to bring technical pre-sales expertise to target customers and their IT, Security, Cyber, and Operations organizations. • Learn and continuously develop knowledge of existing and new products/solutions which includes enhancing expertise in company’s software application technologies. Partners closely with product management and marketing to provide constructive feedback reflecting customer and market needs/issues. • Utilize Salesforce.com CRM system to manage opportunities, quotes, funnel, leads, and relevant account details.

Summary The Manager, Rating Systems leads the implementation, accuracy, and ongoing performance of insurance product rates within the Earnix platform, ensuring high‑quality rating products that drive Market Pricing and organizational results. This leader guides a team of analysts, providing direction on product delivery, process improvements, and system optimization while partnering closely with Actuarial, Product, IT, and other cross‑functional teams to translate complex requirements into scalable rating solutions. They also define and manage foundational process changes when needed, lead smooth change management across stakeholders, and support the team's technical, industry, and professional development to ensure strong execution and future growth. Responsibilities Product & System Ownership - Lead end‑to‑end management of rating products and services within the Earnix system, including: - Accurate, timely product implementation - Post‑production validation and rate maintenance - Full adherence to governance procedures and documentation standards - Ensure all product requirements are fully identified, documented, and communicated to the Earnix support team by the appropriate business unit. - Partner closely with IT to coordinate product implementation, ongoing maintenance, and issue resolution. Technical Execution & Quality Assurance - Remedy system defects with urgency appropriate to issue severity while safeguarding progress on strategic corporate initiatives. - Solve complex business problems using experience, analytical rigor, and data‑supported solutions—always upholding governance standards. - Manage and support additional product functions on an ad‑hoc basis as needed. - Maintain alignment between department deliverables and the operational and budgetary goals of the organization. Cross‑Functional Leadership & Stakeholder Management - Effectively collaborate with senior leaders, internal teams, and external partners to ensure accurate interpretation of requirements and appropriate action. - Manage process changes and stakeholder expectations with clarity, consistency, and strong communication. - Communicate and negotiate confidently with senior management and external personnel regarding system capabilities, project status, and implementation outcomes. - Cultivate strong working relationships across departments, serving as a key member of cross‑functional teams. Team Leadership, Talent Development & Knowledge Management - Provide technical training for computer languages and department software, including SAS, SQL, and other tools. - Offer foundational insurance training for less‑experienced employees. - Support the career development of team members—including paths toward technical specialization or management. - Define appropriate decision‑making authority for team members and coach them through complex situations. - Lead the team in proactively identifying existing or emerging process issues and drive remediation using project management best practices. Operational Excellence & Continuous Improvement - Recognize and escalate opportunities to improve or redesign processes when such changes will materially enhance performance. - Apply cost/benefit analysis to determine when modifications are appropriate. - Utilize existing and new data sources to build complex processes from scratch as needed. - Innovate and refine processes using strong industry knowledge, technical expertise, and an understanding of operational realities. Qualifications Education - Bachelor’s Degree or equivalent professional experience in a specialized field preferred. Experience & Technical Skills - 8–10 years of progressively responsible experience in related roles. - 1–2 years of experience managing at least one employee. - Strong proficiency in Microsoft Office. - Thorough knowledge of Python or SQL. - Experience with Earnix, R, or Insure Quote preferred—especially for pricing‑focused environments. - Deep familiarity with Mapfre’s IT systems, insurance operations, regulatory requirements, accounting processes, and general policy administration/claims workflows. - Demonstrated experience building and managing new and existing data sources. - Proven ability to design complex processes from the ground up. - Strong understanding of industry practices, standards, and concepts, with the ability to innovate and optimize processes. Leadership & Soft Skills - Exceptional communication and negotiation skills with senior leaders and external stakeholders. - Strong judgment, discretion, and the ability to interpret and apply guidelines and procedures. - Ability to mentor, develop, and elevate less‑experienced staff. - Demonstrated commitment to employee career development and team growth. Why Mapfre? As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter. Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered. Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts. Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority. Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide. #MAPFRE123 Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role. Salary Range $103,000 - $140,000 If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at talentacquisition@mapfreusa.com. We are proud to be an equal opportunity employer.

AHCCCS Arizona Health Care Cost Containment System Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility. AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry. Come join our dynamic and dedicated team. Phoenix Training Unit Manager Division of Member and Provider Services (DMPS) Job Location: Address: 150 N. 18th Avenue Phoenix, AZ 85007 This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. Posting Details: Salary: $58,495 FLSA Status: Exempt Grade: 22 Closing Date: April 13, 2026 Open to AHCCCS Employees Only Job Summary: This position supervises and manages a staff of medical eligibility specialist, financial eligibility specialist, and supervisors who are responsible for determining the eligibility of potential and continuing members who work with the administration of the Arizona Long Term Care (ALTCS), Medicare Savings Programs (MSP) and Medical Assistance - Specialty Programs (MA-SP). Position monitors reports; timely actions; oversees case completion; monitors and evaluates job performance; consults with management and supervisory staff to provide technical assistance; and assists the Regional Manager with office functions. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Major duties and responsibilities include but are not limited to: • Ensuring that uniform interpretations and application of State and Federal laws, agency policies and rules and regulations governing ALTCS, MSP and MA-SP programs and other related program activities are maintained. Resolving escalated issues and making referrals as appropriate. • Monitoring the timeliness of eligibility determinations. Updating and utilizing reports to ensure determinations are made within 45 days. Following up with staff on cases approaching or exceeding the due date. Being proactive by ensuring timely determinations are made. • Monitoring the quality of eligibility determinations. Completing pre-disposition QA reviews as needed. Following up with staff on QA findings. Developing corrective action plans in response to QA findings and being proactive by ensuring consistent quality determinations are made. • Manage and develop financial and medical staff and supervisors. Conducting regular unit meetings to ensure information is given to staff in a timely manner; attending staff meetings. Holding weekly meetings to review pending reports. Meeting no less than monthly with direct reports for performance conferences. • Champion AMS in Eligibility Operations and provide guidance, insight and support to the lag and lead goals at the administrative and operational levels. Mentor supervisors to develop an operationally efficient and highly performing engaged workforce. Creating and maintaining an atmosphere in support of division/ agency vision and culture resulting in high morale and employee involvement. • Works with office logistics along with ordering and assigning computers, phone and other technology for employees. • Participating in problem solving and/or planning work groups. Conducting orientation and on the job training for staff. Knowledge, Skills & Abilities (KSAs): Knowledge: • ALTCS Medical and Financial eligibility and MSP and MA-SP Federal and State rules, regulations, policies and procedures • AHCCCS philosophy, goals and objectives • Tasks and functions performed by ALTCS and MA-SP supervisors, financial and medical eligibility staff • Quality Assurance (QA) process and how findings relate to the specific functions performed by staff • Systems: Health-e-Arizona Plus, AHCCCS Prepaid Medical Management Information System (PMMIS), Docuwear and Rightfax • Cause and effect relationship between problems and solutions • Functions of other divisions and administrations and how their work affects the operations of MSP, MA-SP and ALTCS • Personnel rules, policies and procedures • Leadership styles and practices • Call center operations • Arizona Management System (AMS) Skills: • Establishing and maintaining effective working relationships with professional subordinates while evaluating their work and recommending changes • Communicating effectively verbally and in writing with staff members of varied backgrounds and at different skill and experience levels • Strong interpersonal skills to effectively manage staff and interact with program contractors, health plans and AHCCCS members • Organizational skills for prioritizing, scheduling, coordinating and implementing workload • Strong management and leadership • Data collection, and analyzing information and processes • Interviewing techniques, both financial and medical Abilities: • Interpret, analyze and apply current laws, rules, regulations and policies • Direct subordinates and determine work assignments • Communicate effectively, both orally and in writing • Type and use a personal computer/laptop and other computer programs • Travel and stay overnight as needed • Handle facility and systems issues Selective Preference(s): Arizona Driver's License Minimum: Two years of supervisory level experience or three years of professional experience related to health programs appropriate to the assignment including program planning and administration may substitute for the experience supervision; a Master's degree in a field appropriate to the assignment may substitute for one year of the required technical experience. Preferred: Two years of supervisory level experience performing eligibility (Financial) work or two years’ experience performing medical eligibility work (PAS Assessor). Experience related to health programs in Aging, Developmental/Physical Disabilities or Mental Health, which include program planning or administration. Pre-Employment Requirements: • Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions. • Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record for the last 39 months including no DUI, suspension or revocations and less than 8 points on your license. If an Out of State Driver License was held within the last 39 months, a copy of your MVR (Motor Vehicle Record) is required prior to driving for State Business. Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: Among the many benefits of a career with the State of Arizona, there are: • 10 paid holidays per year • Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees) • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Other Leaves - Bereavement, civic duty, and military. • A top-ranked retirement program with lifetime pension benefits • A robust and affordable insurance plan, including medical, dental, life, and disability insurance • Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications) • RideShare and Public Transit Subsidy • A variety of learning and career development opportunities By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Lifetime Pension Benefit Program • Administered through the Arizona State Retirement System (ASRS) • Defined benefit plan that provides for life-long income upon retirement. • Required participation for Long-Term Disability (LTD) and ASRS Retirement plan. • Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period). Deferred Retirement Compensation Program • Voluntary participation. • Program administered through Nationwide. • Tax-deferred retirement investments through payroll deductions. Contact Us: Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.