• Manage and be accountable for the performance and results of multiple agile teams. • Lead and supervise teams, assuming people management responsibilities including the management of direct reports and subordinate team members. • Set performance objectives and conduct annual performance reviews. • Develop staff members through coaching and fostering a positive work environment. • Mentor and grow team leaders, ensuring they have the support and guidance needed to succeed. • Build and lead a culture of accountability to meet business objectives and goals. • Manage planning, staffing, budgeting, and expense priorities. • Recommend and implement changes to methods and processes. • Drive teams to adhere to existing processes and define new/improved processes. • Establish operational objectives and plans, delegating assignments to staff members. • Provide end-to-end governance and manage stakeholder relationships across the business group. • Perform risk and dependency management across the engineering organization. • Oversee resource planning activities and drive process improvement across the suite. • Lead and manage the technical activities of multiple complex software development projects. • Ensure the team delivers software within the accepted quality standards by facilitating a working “definition of done” (DoD) for Agile stories within each team. • Motivate teams to solve problems and deliver high-quality results. • Play an active lead role within the skill organization.

Role Description The Account Manager, Member Relations – North & Southeast Asia strives for and supports the successful execution of member account development and engagement. This role drives member performance as it relates to member revenues, advisor performance, agency engagement, and Virtuoso program optimization. Account Managers will work with the General Manager, assisting in providing input for the design and implementation of the market regional business plan, as it relates to account management of Members to maximize Virtuoso’s performance in market. This position will provide similar support as needed for members as directed by the GM. Essential duties and responsibilities include the following: - Providing input into the regional business plan and budget. - Supports delivery and execution of the business plan. - Ensuring compliance with the Virtuoso “playbook”. - Delivery of the key performance metrics as outlined in the Business Plan. - Accountability for the member account plans (maps), aligning member’s growth & profitability plans with Virtuoso sales, professional development, and marketing programs. - Maintenance and execution of the company CRM platform. - Input into the Virtuoso Owner/Manager Regional Communication and Professional Development programs under the direction of the General Manager. - Proactive interdepartmental engagement. - Engagement in regional market events and Global Virtuoso events. - Provide support to General Manager in identifying and developing new business opportunities and monitoring of competitive context. - Execute new member onboarding as directed by regional General Manager. - High profile attendance in member conferences, meetings, and education programs. - Competitor analysis and reporting. - Management of critical member matters. - Oversight of production reporting. - Other duties as required. Qualifications - Tertiary qualification in Business, Travel & Tourism or Marketing. - 2-4 years of related work experience including industry experience, understanding of the luxury market, prior account management experience, and experience contributing to team performance. - Proficient in Microsoft Office Suite. - Leadership capabilities. - Project management. - Excellent presentation skills. - Interpersonal skills. - Results oriented with a focus on commercial delivery. - Strong quality service attitude and approach. - Self-motivated and energetic. - Champion of company goals and objectives. - Innovation – Forward thinking, curious and creative. - Commercial acumen – negotiation and strategy. - CRM – proficiency in using company platform. - Marketplace Awareness – Current business trend knowledge. - Analytical Skills (intermediate) – Ability to collect and analyze information, problem solve, and make decisions. - Collaboration – Strong skills in inspiring the win-win-win. Requirements - Travel is required, approximately 35%+ of time visiting members, attending events, conferences, and team meetings. - Travel will be primarily domestic but may include some international. Type/Nature of Contacts - Internal: Key job contacts are primarily with other Account Managers and Account Directors, the Marketing Manager, the Account Director Partner Relations, and Market General Manager. - External: Majority of time spent in market with owners & managers.

• Develop a strategy for assigned territory and execute against the plan to exceed annual sales objectives and quota targets. • Create account plans and strategies to win new business within assigned territory from new key end-user accounts who are not currently doing business with March Networks. Responsible for meeting sales quota for new key end-user accounts by identifying new sales opportunities through contacting prospective customers by cold calling, premise visits, networking, lead generation, proposal submission and customer appointments. • Partner and engage with appropriate channel partners when needed for new end-user opportunities and identify and follow through on significant end-user sales opportunities identified by the Channel Partners. • Partner with Sales Engineers to bring technical pre-sales expertise to target customers and their IT, Security, Cyber, and Operations organizations. • Learn and continuously develop knowledge of existing and new products/solutions which includes enhancing expertise in company’s software application technologies. Partners closely with product management and marketing to provide constructive feedback reflecting customer and market needs/issues. • Utilize Salesforce.com CRM system to manage opportunities, quotes, funnel, leads, and relevant account details.

Summary The Manager, Rating Systems leads the implementation, accuracy, and ongoing performance of insurance product rates within the Earnix platform, ensuring high‑quality rating products that drive Market Pricing and organizational results. This leader guides a team of analysts, providing direction on product delivery, process improvements, and system optimization while partnering closely with Actuarial, Product, IT, and other cross‑functional teams to translate complex requirements into scalable rating solutions. They also define and manage foundational process changes when needed, lead smooth change management across stakeholders, and support the team's technical, industry, and professional development to ensure strong execution and future growth. Responsibilities Product & System Ownership - Lead end‑to‑end management of rating products and services within the Earnix system, including: - Accurate, timely product implementation - Post‑production validation and rate maintenance - Full adherence to governance procedures and documentation standards - Ensure all product requirements are fully identified, documented, and communicated to the Earnix support team by the appropriate business unit. - Partner closely with IT to coordinate product implementation, ongoing maintenance, and issue resolution. Technical Execution & Quality Assurance - Remedy system defects with urgency appropriate to issue severity while safeguarding progress on strategic corporate initiatives. - Solve complex business problems using experience, analytical rigor, and data‑supported solutions—always upholding governance standards. - Manage and support additional product functions on an ad‑hoc basis as needed. - Maintain alignment between department deliverables and the operational and budgetary goals of the organization. Cross‑Functional Leadership & Stakeholder Management - Effectively collaborate with senior leaders, internal teams, and external partners to ensure accurate interpretation of requirements and appropriate action. - Manage process changes and stakeholder expectations with clarity, consistency, and strong communication. - Communicate and negotiate confidently with senior management and external personnel regarding system capabilities, project status, and implementation outcomes. - Cultivate strong working relationships across departments, serving as a key member of cross‑functional teams. Team Leadership, Talent Development & Knowledge Management - Provide technical training for computer languages and department software, including SAS, SQL, and other tools. - Offer foundational insurance training for less‑experienced employees. - Support the career development of team members—including paths toward technical specialization or management. - Define appropriate decision‑making authority for team members and coach them through complex situations. - Lead the team in proactively identifying existing or emerging process issues and drive remediation using project management best practices. Operational Excellence & Continuous Improvement - Recognize and escalate opportunities to improve or redesign processes when such changes will materially enhance performance. - Apply cost/benefit analysis to determine when modifications are appropriate. - Utilize existing and new data sources to build complex processes from scratch as needed. - Innovate and refine processes using strong industry knowledge, technical expertise, and an understanding of operational realities. Qualifications Education - Bachelor’s Degree or equivalent professional experience in a specialized field preferred. Experience & Technical Skills - 8–10 years of progressively responsible experience in related roles. - 1–2 years of experience managing at least one employee. - Strong proficiency in Microsoft Office. - Thorough knowledge of Python or SQL. - Experience with Earnix, R, or Insure Quote preferred—especially for pricing‑focused environments. - Deep familiarity with Mapfre’s IT systems, insurance operations, regulatory requirements, accounting processes, and general policy administration/claims workflows. - Demonstrated experience building and managing new and existing data sources. - Proven ability to design complex processes from the ground up. - Strong understanding of industry practices, standards, and concepts, with the ability to innovate and optimize processes. Leadership & Soft Skills - Exceptional communication and negotiation skills with senior leaders and external stakeholders. - Strong judgment, discretion, and the ability to interpret and apply guidelines and procedures. - Ability to mentor, develop, and elevate less‑experienced staff. - Demonstrated commitment to employee career development and team growth. Why Mapfre? As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter. Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered. Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts. Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority. Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide. #MAPFRE123 Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role. Salary Range $103,000 - $140,000 If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at talentacquisition@mapfreusa.com. We are proud to be an equal opportunity employer.