Overview Plans, directs, supervises and evaluates work flow for the Collections department. Ensures the collection staff is effectively counseling all delinquent borrowers. Coordinates work activities to achieve the volume expected to meet operational requirements. Recommends operational improvements. Responsible for day-to-day application of policies and procedures. Monitors performance of staff members according to established standards. Conducts performance evaluations. Trains and coaches staff. Responsibilities - Supervises daily operation of the Collection unit, ensuring compliance with departmental policies and procedures and all applicable government, investor and client regulations - Manage and maintain daily operations of the Dialer campaigns - Performs collection activity on accounts when subordinates have difficulty collecting. - Reviews the department’s collection activity, identifying trends and assessing unit effectiveness - Receives and resolves customer complaints - Performs duties related to staff development such as performance evaluations, disciplining employees, and training - Reviews and recommends foreclosure to the Default Management committee - Compiles data and generates ad-hoc reporting for Manager - Provides monthly summary to Manager on departmental performance objectives - Ensures that 10 calls per month are evaluated for each Loan Counselor in the department - Responsible for requesting, creating/preparing, updating/revising, reviewing, testing, finalizing/approving, conduct training and maintain the departments policies and procedures Qualifications - High School Diploma or equivalent required - Associates Degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions - Three years collection experience in a mortgage servicing environment - Knowledge of Federal, State and local regulations concerning debt collection regulations - Minimum of 2 years supervisory experience, managing a team in a high volume, fast paced environment - Knowledge of loss mitigation mortgage workouts (i.e. loan modifications, short sale, deed in lieu and foreclosure) - Working knowledge of contact center database applications - Experience with Ensemble Pro dialer administration - Experience utilizing DataViews for reporting - Knowledgeable in scheduling and volume forecasting - High level of proficiency with Microsoft Office Suite - Excellent written and verbal communication skills - Strong team player with a high level of professionalism and initiative - Ability to work efficiently in a fast-paced environment where priorities change frequently to meet business needs - Strong negotiation skills - Strong analytical and problem solving ability - Ability to organize, prioritize and allocate workload for optimum efficiency - Solves problems with a sense of urgency by recognizing opportunities, understanding risks and acting quickly to overcome obstacles and reach a solution - Ability to resolve conflict appropriately and effectively resolve problems Total Rewards LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include: - Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance - Time Off: Paid holidays, vacation, and sick leave - Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans - Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being - Employee Recognition: Programs that celebrate achievements and milestones - Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. Compensation Range: $52,400 - $88,000 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience. Build Your Future with LoanCare® At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. Here, you’ll find: - A culture that helps you thrive, with resources and support to fuel your growth - Flexibility to work remotely, while staying connected through virtual engagement - Opportunities to make a real impact in an industry that touches millions of lives - If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS WHO WE AREAbout us …LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. WORK CONDITIONSWorking conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. EQUAL EMPLOYMENT OPPORTUNITY LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

• Serve as the primary liaison between HHS customers and the company, facilitating effective communication and prompt issue resolution. • Oversee and maintain accounts receivable reports while delivering exceptional customer service to both internal and external stakeholders. • Communicate with customers, HHS job site directors, vice presidents, and presidents regarding collections and alert the billing manager of any collection issues. • Maintain databases of HHS customer information and ensure all payments are posted and applied properly. • Assist in various audits with third-party vendors i.e. financial statement audits, state sales tax audits, etc. • Participate in month-end close process and complete special projects as assigned. • Develop, implement, monitor, and report department performance improvement indicators as needed.

Role Description You are an experienced Collections Specialist with a strong background in B2B accounts receivable and commercial collections. This role combines financial analysis with customer service, as you'll review credit, set appropriate credit lines, and work closely with customers to resolve outstanding balances. Success in this role means not only reducing risk and bad debt but also building trust and long-term relationships with our customers. - Make at least 50 outbound calls a day. - Assess credit risk and establish credit limits for new customers. - Analyze customer financial statements. - Use and interpret Experian and NACM credit reports. - Conduct collection calls and customer visits to collect Accounts Receivables. - Negotiate customer disputes to resolve and document root causes. - Provide customer service and develop relationships with internal/external customers and branches. - Maintain accurate credit and collection files, documenting collection efforts for each customer. - Review collection reports to ascertain the status of collections and balances outstanding. - Establish work standards, develop objectives, and design/maintain effective workflows and operating procedures. - Interact with Sales Team to research Customer Account issues. - Market, train, counsel, advise, and communicate credit department policy and procedures to company personnel. - Participate in major department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes, and initiatives. - Other tasks as assigned. Qualifications - Minimum of 4 years of experience working in a Credit, Collections, or Accounts Receivable position. - Minimum of 4 years of experience in a Customer Facing role. - 1-3 years of experience working in a Call Center. - Experience pulling and manipulating reports out of Experian. - Associate degree required; bachelor's degree in accounting or finance preferred. - Demonstrated proficiency in Math and Accounting skills. - Demonstrated proficiency in Financial Analysis. - Intermediate knowledge of Microsoft Word Products, particularly Word and Excel. - Excellent written and oral communication skills; particularly in the case of persuasion and influence. - Self-motivation and initiative; must be able to perform duties and responsibilities independently with minimal supervision. - Strong attention to detail. - Strong analytical and problem-solving skills. - Excellent customer service and interpersonal skills. - A "right-first-time" attitude. - Strong organizational skills including the ability to successfully execute multiple projects. - Strong personal and business ethics. Benefits - Immediate access to health, dental, vision, and life insurance benefits. - Short/long-term disability coverage. - Comprehensive wellness initiative including access to a progressive financial training program. - 401k employer match is 100% vested after one year. - Health Savings Account (HSA) with employer match for both employee and family coverage. - Trulite bears most of the cost of your benefits. Company Description We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

Address: 8574 Westheimer Rd., Houston, Texas, United States - 77063 Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members. At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals. We offer: - Competitive Wages - Health/Life Benefits - Health Savings Account plus Employer Seed - 401(k) Savings Plan with Company Match - Paid Parental Leave - Company Paid Holidays - Paid Time Off including Volunteer Time - Tuition Reimbursement - Business Casual Environment - Rewards & Recognition Program - Employee Assistance Program - Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks To learn more about Purpose Financial visit Purpose Financial Website. Position Summary This position is responsible for contacting and successfully negotiating with customers to collect payment on overdue, defaulted or write-off loans, or other payments. This position will acts as the liaison between creditors and customers through managing overdue accounts. Other duties as assigned. Job Responsibility Support - Influence and advise customers on the payment options for debt recovery. Influence - Execute strategies for collection processes and procedures, including, but not limited to negotiating payment plans based upon company approved guidelines. - Apply the elements of building positive rapport with different types of customers over the phone in order to retain customer loyalty while initiating processes for collection of payments. Drive - Initiate and handle both inbound and outbound calling to collect a debt. - Understand the impact of attitude for handling Advance America Collection contacts professionally, to include showing empathy, assertiveness, tact and resilience. Job Responsibilities Cont. Manage or Direct - Achieve set revenue targets and call quality objectives. Maintain - Use questioning and listening skills that support effective telephone, email, chat and text communication. Accountability - Understand, adhere to and enforce all corporate policies including, but not limited to, Advance America’s Creed, Code of Ethics and Information Security Policies. Education Required High School Diploma or GED. Experience Required Minimum of one year call center or customer service related experience. Three years of collections experience at a high-volume call center, and bi-lingual in Spanish is required. Must be able to demonstrate critical thinking, negotiating, and problem-solving skills. Background in a fast paced work environment a plus. Assist in collection efforts with customers requiring a Spanish speaking collections agent. Knowledge Required Excellent written and verbal communications skills in both English and Spanish as would be needed to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products. Ability to develop and maintain business relationships. Physical Requirements Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location. *** Ability and flexibility to work hours as assigned between 8:00am and 10:00pm Monday – Friday, 8:00am and 3:00pm on Saturdays, and potential Sunday hours as determined by business necessity. Competencies Accepting Direction Adapting to Change Demonstrating Initiative Dependability Drive for Results Travel No Travel Attire Business Casual Other Must be eligible to work in the USA and able to pass a background check. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Requisition ID: 46019