• Coordinate and manage the daily operations of the Collections and SPOC Single Point of Contact Department through subordinate supervisors and staff. • Ensure all appropriate controls are in place for key task job functions to guarantee compliance with all investor, insurer, client, and LoanCare policies, procedures, requirements, and guidelines to avoid significant monetary loss and audit findings; ensure all key tasks are completed promptly and accurately. • Develop and implement monthly collection strategy in compliance with investor, insurer, client, and LoanCare guidelines, requirements, agreements, and SLAs; set appropriate objectives that tie into corporate goals. • Manage, coach, counsel and develop assigned staff. • Ensure adequate staffing and training/development of staff to meet operational needs. • Ensure policies and procedures are reviewed and conform to company standards and client requirements; update quarterly/as needed and send to quality control for review. • Prepare / distribute monthly management trend reports and key activities for all areas. • Request, create/prepare, update/revise, review, test, finalize/approve, and maintain the department’s policies and procedures; conduct training. • All other duties as assigned.

Role Description You are an experienced Collections Specialist with a strong background in B2B accounts receivable and commercial collections. This role combines financial analysis with customer service, as you'll review credit, set appropriate credit lines, and work closely with customers to resolve outstanding balances. Success in this role means not only reducing risk and bad debt but also building trust and long-term relationships with our customers. - Make at least 50 outbound calls a day. - Assess credit risk and establish credit limits for new customers. - Analyze customer financial statements. - Use and interpret Experian and NACM credit reports. - Conduct collection calls and customer visits to collect Accounts Receivables. - Negotiate customer disputes to resolve and document root causes. - Provide customer service and develop relationships with internal/external customers and branches. - Maintain accurate credit and collection files, documenting collection efforts for each customer. - Review collection reports to ascertain the status of collections and balances outstanding. - Establish work standards, develop objectives, and design/maintain effective workflows and operating procedures. - Interact with Sales Team to research Customer Account issues. - Market, train, counsel, advise, and communicate credit department policy and procedures to company personnel. - Participate in major department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes, and initiatives. - Other tasks as assigned. Qualifications - Minimum of 4 years of experience working in a Credit, Collections, or Accounts Receivable position. - Minimum of 4 years of experience in a Customer Facing role. - 1-3 years of experience working in a Call Center. - Experience pulling and manipulating reports out of Experian. - Associate degree required; bachelor's degree in accounting or finance preferred. - Demonstrated proficiency in Math and Accounting skills. - Demonstrated proficiency in Financial Analysis. - Intermediate knowledge of Microsoft Word Products, particularly Word and Excel. - Excellent written and oral communication skills; particularly in the case of persuasion and influence. - Self-motivation and initiative; must be able to perform duties and responsibilities independently with minimal supervision. - Strong attention to detail. - Strong analytical and problem-solving skills. - Excellent customer service and interpersonal skills. - A "right-first-time" attitude. - Strong organizational skills including the ability to successfully execute multiple projects. - Strong personal and business ethics. Benefits - Immediate access to health, dental, vision, and life insurance benefits. - Short/long-term disability coverage. - Comprehensive wellness initiative including access to a progressive financial training program. - 401k employer match is 100% vested after one year. - Health Savings Account (HSA) with employer match for both employee and family coverage. - Trulite bears most of the cost of your benefits. Company Description We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

Address: 8574 Westheimer Rd., Houston, Texas, United States - 77063 Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members. At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals. We offer: - Competitive Wages - Health/Life Benefits - Health Savings Account plus Employer Seed - 401(k) Savings Plan with Company Match - Paid Parental Leave - Company Paid Holidays - Paid Time Off including Volunteer Time - Tuition Reimbursement - Business Casual Environment - Rewards & Recognition Program - Employee Assistance Program - Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks To learn more about Purpose Financial visit Purpose Financial Website. Position Summary This position is responsible for contacting and successfully negotiating with customers to collect payment on overdue, defaulted or write-off loans, or other payments. This position will acts as the liaison between creditors and customers through managing overdue accounts. Other duties as assigned. Job Responsibility Support - Influence and advise customers on the payment options for debt recovery. Influence - Execute strategies for collection processes and procedures, including, but not limited to negotiating payment plans based upon company approved guidelines. - Apply the elements of building positive rapport with different types of customers over the phone in order to retain customer loyalty while initiating processes for collection of payments. Drive - Initiate and handle both inbound and outbound calling to collect a debt. - Understand the impact of attitude for handling Advance America Collection contacts professionally, to include showing empathy, assertiveness, tact and resilience. Job Responsibilities Cont. Manage or Direct - Achieve set revenue targets and call quality objectives. Maintain - Use questioning and listening skills that support effective telephone, email, chat and text communication. Accountability - Understand, adhere to and enforce all corporate policies including, but not limited to, Advance America’s Creed, Code of Ethics and Information Security Policies. Education Required High School Diploma or GED. Experience Required Minimum of one year call center or customer service related experience. Three years of collections experience at a high-volume call center, and bi-lingual in Spanish is required. Must be able to demonstrate critical thinking, negotiating, and problem-solving skills. Background in a fast paced work environment a plus. Assist in collection efforts with customers requiring a Spanish speaking collections agent. Knowledge Required Excellent written and verbal communications skills in both English and Spanish as would be needed to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products. Ability to develop and maintain business relationships. Physical Requirements Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location. *** Ability and flexibility to work hours as assigned between 8:00am and 10:00pm Monday – Friday, 8:00am and 3:00pm on Saturdays, and potential Sunday hours as determined by business necessity. Competencies Accepting Direction Adapting to Change Demonstrating Initiative Dependability Drive for Results Travel No Travel Attire Business Casual Other Must be eligible to work in the USA and able to pass a background check. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Requisition ID: 46019

Title: Medicare/Medicaid Collections Coordinator 2 Location: Miramar United States Job Description: Our hospice organization kickstarts careers in caring, promotes from within, and provides a nationally recognized best-in-class employee experience. Supported by industry-leading experts and an expanding network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives. Our priority is to care: For our patients, for each other, and for the future. WHAT YOU'LL DO As a Medical Collector at VITAS Healthcare, you'll be a key part of the revenue cycle team-ensuring that the financial side of care is managed with accuracy, empathy, and professionalism. You'll be the connection between patients, insurance companies, and our internal billing teams, helping resolve outstanding balances while maintaining respectful and compassionate communication. Every day, you'll combine your knowledge of medical billing and insurance claims with strong interpersonal skills to follow up on unpaid accounts, verify coverage, and assist in educating payers about the intricacies of Hospice. Your ability to listen, explain, and resolve will help our program staff as well as patients navigate the often complex world of medical finance. You will also work closely with clinical staff, payers, and other departments to ensure account accuracy and timely reimbursement. Whether researching payer guidelines or appealing denied claims, your work will support our mission to make healthcare accessible and sustainable. WHERE YOU'LL WORK As a Medical Collector, you'll work a consistent 8-hour shift, Monday through Friday, 8am- 5pm. From Monday to Thursday, you'll be based at our Miramar office, collaborating with your team during standard business hours. On Fridays, you'll enjoy the flexibility to work remotely or continue working from the office-whichever best suits your productivity and preference. WHAT'S EXPECTED FROM YOU As a Medical Collector, you'll bring both technical expertise and a patient-first mindset. In addition to experience with medical collections, insurance claims, and EMR/billing systems, you should be familiar with HIPAA regulations and healthcare billing compliance standards. A high school diploma is required; a degree in healthcare administration or related field is preferred. Previous experience in a hospital, physician's office, or billing service is ideal. Above all, you'll exemplify traits that make the VITAS Difference: Commitment, Compassion, and a Can-do Attitude. You'll play a vital role in ensuring that our patients are not only cared for clinically-but also respected financially-through clear, fair, and supportive billing practices.