• responsible for maintaining and supporting Omnicell systems at our customers’ sites across Greater London. • carry out scheduled maintenance and ad hoc break-fix callouts, coordinated by our helpdesk team. • including fault finding, replacing parts, performing quality and safety checks and management of time and spare parts. • may be required to join our project teams, assisting with the installation and configuration of Omnicell systems. • may involve some weekend or out of hours rota work required. • opportunities for development over time into a range of areas in the business, including technical implementation, project management and solutions consultant.

Role Description As a Support Engineer, you will provide first-class post-sales technical leadership to our client base. Working directly with customers, Support Engineers are the authority on the CircleCI platform, continuous integration, and deployment practices. You will be the main point of contact for technical questions and requests for assistance that our customers register in our support ticketing system. - Work closely with your team and our customers to help them resolve tickets on the product. - Be creative and resourceful in solving customer technical problems and answering customer questions. - Utilize generative AI to develop customer workarounds, product improvements, and content. - Build standard methodologies for technical troubleshooting across different technologies, and author Knowledge Articles that contribute to our self-serve support portal. - Be the customer's voice and use customer feedback to help Product and Engineering improve the product. - Become a champion of the CircleCI solution. - Participate in on-call rotation. Qualifications - 2+ years of technical product support or engineering or equivalent experience. - Understanding of AI prompt engineering and the usage of AI tools to solve real-life problems. - Experience working directly with end-users to debug common errors. - Ability to tie business problems to technical solutions and understand technology value propositions. - A decent amount of time using and scripting *nix. - Familiarity with Git in general and ideally GitHub in particular. - Strong ops/infrastructure knowledge, especially networking and security. - Great relationship building skills and a good people person. - Work experience in distributed support operations, collaborating with peers in different geographies. - Outstanding written and oral interpersonal skills. Requirements - Experience with build, test, and deployment automation, either as a practitioner or in a customer-facing role. - Experience using AI to generate and improve code in production environments. - Ability to fix networking issues that may prevent communication between different components. - Knowledge of Docker or Linux containers in general. - Knowledge of Kubernetes in general. - Knowledge of iOS application testing and code signing. - Experience using and automating a major IaaS like AWS, GCP, or Azure. - Familiarity with deploying and debugging distributed systems. Benefits - We know there's no such thing as a "perfect" candidate - we're all a work in progress and are growing new skills and capabilities all the time. - CircleCI welcomes those passionate about learning and evolving, so however you identify and whatever your background, if this looks like a role where you could do your best work, we hope you'll apply. - We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: - Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. - Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. - Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: Job Summary Ensemble seeks an experienced Sr SailPoint Engineer to support the implementation and integration of the SailPoint Identity platform (IdentityNow) following a major acquisition and technical environment merger. The ideal candidate will possess deep expertise in SailPoint engineering and integration, with a strong understanding of identity platforms at an architectural level, enabling them to guide the team and challenge vendors when necessary. Job Competencies - Valuing Differences - Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas. Considers the collective. - Collaboration - Works cooperatively within teams and partners with others, both internally and externally as needed, to achieve success; focuses on the results of the team, not the achievements of one person. It’s “All for One and One for All” - Accountability - Accepts personal responsibility and/or consequences of failure and successes, delivering on commitments and refocusing effort when needed. Someone who is willing to step up and own it. - Time Management - Effectively manages personal time and resources to ensure that work is completed efficiently. - Developing Trust - Gains others’ confidence by acting with integrity and following through on commitments; treats others and their ideas with respect and supports them in the face of challenges. - Takes Initiative - Takes prompt action to accomplish goals and achieve results beyond what is required; is proactive and pursues relentlessly. Essential Job Functions - Lead the design, development, and implementation of IAM solutions leveraging SailPoint Business+ 1 - Develop and maintain user lifecycle management processes, including provisioning, de-provisioning, and access reviews 2 - Integrate IAM solutions with existing infrastructure and applications, including Entra ID, ServiceNow, and Workday 3 - Conduct regular assessments and audits of IAM policies, roles, and entitlements to maintain security compliance 3 - Troubleshoot and resolve IAM-related issues, ensuring timely resolution and minimal disruption 2 - Stay current with IAM technologies and best practices to recommend improvements 3 - Provide mentorship and guidance to junior team members 3 - Integrate SailPoint with authoritative sources like Workday and SuccessFactors to build identity cubes and manage user lifecycle processes 3 - Implement Role-Based Access Control (RBAC) based on job titles and attributes 3 - Ensure compliance with access certifications and configure standard reports 3 - Support ServiceNow integration for access requests and approval workflows 3 - Conduct unit testing, user acceptance testing (UAT), and issue management resolution during go-live phases - This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation. Desired Education Bachelors Degree or Equivalent Experience Other Preferred Knowledge, Skills and Abilities - Deep experience with SailPoint IdentityNow and Business+ platforms - Strong understanding of IAM architecture and identity governance - Experience integrating with Entra ID, ServiceNow, Workday, and SuccessFactors - Proficiency in RBAC implementation and access certification processes - Familiarity with compliance frameworks and reporting requirements - Ability to troubleshoot complex IAM issues and manage go-live support - Effective communication and stakeholder management skills - Experience mentoring junior engineers and collaborating with cross-functional teams - Knowledge of sandbox and production environments for testing and deployment - Analytical mindset for process improvement and compliance - Ability to work independently and prioritize multiple tasks - Experience with ServiceNow integration and workflow configuration #LI-BT1 #LI-Remote Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 - Innovation - Work-Life Flexibility - Leadership - Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: - Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. - Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. - Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. - Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. Employment Disclaimers – Ensemble

Job Description: We are Omnissa!  Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost. Guided by our Core Values - Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value - We’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you. What is the opportunity? As a Solution Engineer, you will be responsible for the technical relationships within some of our large-scale enterprise and premier customers. You will support the sales teams technically, in sales motions, whilst also proactively helping drive adoption and consumption of Omnissa products and solutions within existing customers. As the trusted advisor to these accounts, you will be responsible for helping to shape and influence the long-term future of their digital workspace strategies. Here is a breakdown - Engage regularly with technology decision makers in your customers, building long term business relationships, and evangelizing Omnissa solutions. - Enable and manage your existing customers to get the best value out of their Omnissa products, ensuring they have access to the correct resources, and ensuring they are keeping up to date with our solutions. - Deliver bespoke technical enablement, product update, and technology roadmap sessions to new and existing customers where required. - Track and support your sales opportunities. Working with your Account team, ensure that all opportunities are technically validated by ensuring the proposed solution will meet the customers requirements. This may also include conducting proof of concepts, RFP/RFI responses, solution demonstrations and technical workshops. - Craft and propose customer solutions that differentiate Omnissa software and services, and meet the customers’ requirements and objectives, and where required demonstrate our competitive advantages. - Develop and maintain an in-depth technical knowledge of Omnissa products and solutions. - Support the Omnissa marketing team, helping with marketing events when required to do so. This may include public speaking at industry events and delivering webinar content for example. - Assist customers with product queries and provide an escalation path to customers for support issues. What will you bring to Omnissa - Fluent Arabic & English – Both written and spoken. - Desirable: 3+ years EUC (End User Computing) Pre Sales experience or 5+ years EUC as a technology delivery consultant. - Possess a strong knowledge of Enterprise Architecture with a background in either the customer or partner landscape. - Experience in desktop management. This may include Windows, macOS, Linux or ChromeOS. - Experience with mobile device platforms, including Android, iOS, and iPadOS. - Knowledge of Active Directory and Identity and Access Management systems - You will be immensely capable, proactive, an excellent communicator with a can-do attitude and will adapt to change with a real passion for the EUC technology space. - Strong presentation skills as well as the ability to build and present high-quality product demonstrations to both technical and executive audiences. - Excellent listening, reasoning, and objection handling skills. - You should be effective at working independently and as part of a team. - Experience with configuring and deploying some of the following: - Mobile Device Platforms (Omnissa Workspace One, Microsoft Intune, Ivanti, SOTI), - Physical Desktop Management (Omnissa Workspace One, Microsoft Intune, Ivanti) - DaaS / SaaS Services (Omnissa Horizon Cloud, Microsoft AVD(W365), Amazon Workspaces Core, Citrix) Location: Saudi Arabia Location Type: REMOTE Travel Expectations: Travel is required up to 30% of the time, with the ability to travel around Europe and USA when required for industry events or internal events. Omnissa is committed to building a workforce that reflects the communities we serve across the globe. We believe this brings unique perspectives, experiences, and ideas, which are essential for driving innovation and achieving business success. We hire based on merit and with equal opportunity for all.