Kansys

• Lead technical discovery sessions, workshops, and presentations—translating complex product capabilities (billing, mediation, invoicing, collections, subscription management) into clear business value. • Deliver tailored product demonstrations highlighting features like usage-based billing, dunning, complex rating, and regulatory compliance. • Act as the trusted technical advisor to prospects throughout the sales cycle, from qualification to closing. • Support sales strategy for target territories, driving technical engagement to convert opportunities into revenue. • Map customer business and technical needs to product capabilities and integration options. • Collaborate with Product, R&D, and Professional Services to produce high-level solution designs, architecture diagrams, and deployment models (SaaS, on-premise, hybrid). • Define solution scope, hosting options, maintenance models, and timelines for proposals and Statements of Work. • Advise on pricing approaches in collaboration with sales and finance teams. • Design and support Proof-of-Concept (POC) environments to validate integration, performance, and fit with customer systems. • Address technical objections on scalability, data migration, security, and compliance (e.g., tax/VAT handling). • Evaluate and communicate competitive positioning, contributing to demo improvements, pricing refinements, and product roadmap inputs. • Lead or contribute to the technical sections of RFP/RFI responses, ensuring accurate and compelling representation of platform and infrastructure capabilities. • Provide technical content for sales collateral, proposals, and customer success stories. • Capture and relay customer feature requests to influence product evolution. • Build and maintain strong relationships with technical and business stakeholders at all levels. • Support Quarterly Business Reviews (QBRs) with compelling insights and solution value reinforcement. • Identify upsell/cross-sell opportunities within existing accounts through technical discovery and collaboration with account managers.

• Develop a comprehensive project plan, including project scope, timelines, budgets, and resource requirements. • Provide leadership, direction, and support throughout the project lifecycle. • Identify and manage project risks, developing risk mitigation strategies and contingency plans as necessary. • Monitor project expenditures, ensuring that projects are delivered within budget and provide project cost reports to internal stakeholders. • Provide regular status reports to stakeholders, updating them on project progress, issues, and risks. • Ensure that project deliverables meet quality standards and that project goals are achieved to the satisfaction of all stakeholders. • Identify and engage project stakeholders, managing their expectations and ensuring their satisfaction with project outcomes. • Manage project scope changes, evaluating their impact on project timelines, budgets, and deliverables. • Identify opportunities for process improvements and implement best practices in project management. • Maintain comprehensive project documentation, including capacity planning, project plans, status reports, and post-project evaluations.

• Build strong, trusted relationships with customers and internal teams to ensure successful service delivery. • Monitor and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring commitments are met and communicated clearly. • Identify risks to service performance and customer satisfaction, documenting and communicating them proactively. • Lead customer escalations ensuring stakeholders are informed and aligned. • Drive continuous improvement by defining and implementing process enhancements within Managed Services. • Partner with Sales and Management to identify service expansion opportunities and support renewals. • Communicate product and service roadmaps, translating updates into clear business value for customers. • Conduct regular customer service reviews and ensure follow‑up actions are completed. • Manage the transition of new customers from Professional Services into Managed Services. • Create and deliver customer‑facing and internal presentations.

• Ownership of the month-end close process, ensuring timely completion, accurate reconciliation, high quality financial reporting and analysis. • Oversee the full accounting cycle, including customer invoicing, collections, and accounts payable. • Develop, implement and maintain internal accounting controls, policies, and procedures in alignment with Lumine Group standards. • Ensure adherence with IFRS 15 and all relevant accounting policies and standards. • Prepare and deliver accurate and timely monthly, quarterly, and annual financial statements and reports. • Drive improvements in working capital through effective debtor management, cash flow optimization, and proactive cash management. • Assist with the budgeting and forecasting process, providing insightful financial analysis to the CEO and department leaders. • Continuous review and improvement of processes and controls introducing automation where possible. • Manage internal and external auditor relationships. • Oversee tax compliance, ensuring accurate preparation and timely filing of VAT and related returns.

• Respond to user inquiries through the ticketing system, delivering timely, accurate solutions to software-related issues. • Troubleshoot technical problems by reviewing logs, error messages, and user feedback. • Assist with billing activities and end-of-period (EOP) processes, including validating data, ensuring accuracy of usage or service metrics. • Maintain clear, detailed documentation of support cases, troubleshooting steps, resolutions, and system updates. • Work closely with senior technical staff and specialized teams on complex or escalated issues. • Monitor system performance and identify recurring issues or patterns, proactively reporting observations that could prevent potential disruptions. • Deliver exceptional customer service by ensuring responsiveness, transparency, and professionalism throughout all support interactions. • Develop skills and technical knowledge while contributing to a dynamic, remote-first work environment focused on growth and innovation.

A QA Automation Engineer develops, implements, and maintains automated testing frameworks and scripts to ensure software quality and efficiency by identifying, analyzing, and reporting defects. Key responsibilities include writing code for automated tests using languages like C#, ASP.NET, working with tools such as Selenium, and integrating tests into CI/CD pipelines like Jenkins. They collaborate with developers and product teams, creating test plans, monitoring test execution, and providing insights on software quality to stakeholders. Responsibilities: - Maintaining Quality Standards Continuously monitoring and evaluating products, services, or processes to ensure they meet established quality standards and specifications. - Issue Identification and Resolution Identifying defects, errors, or deviations from quality standards, and working with relevant teams to implement corrective actions and prevent recurrence. - Process Optimization Developing and implementing improvements to quality assurance processes, testing procedures, and workflows to enhance efficiency and effectiveness. - Compliance and Documentation Ensuring compliance with relevant regulations, standards, and internal procedures. Maintaining accurate records of quality checks, audits, and issues. - Training and Mentorship Providing training and guidance to other team members on quality assurance processes, standards, and best practices. - Collaboration and Communication Collaborating with cross-functional teams (e.g., engineering, manufacturing, operations) to address quality issues and drive continuous improvement. - Data Analysis and Reporting Collecting, analyzing, and reporting quality data to identify trends, root causes, and areas for improvement. Specific Tasks: - Developing and executing test plans and test cases Ensuring products or services meet defined quality criteria. - Conducting audits and assessments Evaluating adherence to quality standards and identifying areas for improvement. - Investigate and report bugs with detailed reproduction steps and logs. Analyzing defects, determining root causes, and implementing corrective actions. - Monitoring quality metrics Tracking key performance indicators (KPIs) to assess the effectiveness of quality assurance efforts. - Participating in design reviews Providing input on quality considerations during the product development process. - Staying up-to-date on industry standards and best practices Continuously learning and adapting to changes in the quality assurance field. - Maintain and enhance existing automation frameworks - Integrate automated tests into CI/CD pipelines - Monitor test results and metrics to identify areas for improvement in test coverage and performance Required Qualifications Extensive knowledge of test management software Working knowledge of C# and .NET technologies Familiarity with RESTful APIs and tools like Postman for API testing Experience with version control systems (e.g. Git) and CI/CD tools (CruiseControl.Net & Jenkins) Familiarity with SQL queries and retrieving structured DB data Vulnerability and Security Scanning Tools like AppSec or Checkmarx Automation tools like Selenium Writing and maintaining PowerShell scripts for automation and system tasks Experience with incident tools like ClickUp or Jira

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Respond to user inquiries through the ticketing system, delivering timely, accurate solutions to software-related issues. - Maintain consistent communication with customers as cases progress toward resolution. - Troubleshoot technical problems by reviewing logs, error messages, and user feedback. - Identify and implement viable workarounds for high-priority issues that impact client operations or customer service. - Assist with billing activities and end-of-period (EOP) processes, including validating data and ensuring accuracy of usage or service metrics. - Coordinate with internal teams to resolve billing discrepancies. - Maintain clear, detailed documentation of support cases, troubleshooting steps, resolutions, and system updates within the ticketing system. - Prepare Root Cause Analyses (RCAs) for critical issues as required. - Work closely with senior technical staff and specialized teams on complex or escalated issues. - Ensure precise information transfer and thorough follow-up until resolution. - Monitor system performance and identify recurring issues or patterns. - Proactively report observations that could prevent potential disruptions. - Deliver exceptional customer service by ensuring responsiveness, transparency, and professionalism throughout all support interactions. - Develop skills and technical knowledge while contributing to a dynamic, remote-first work environment focused on growth and innovation. Qualifications - Bachelor's degree in information technology, Computer Science, or a related field; or equivalent experience. - 3+ years of experience in a technical support or helpdesk role. Requirements - Crafting, optimizing, and troubleshooting SQL queries in Microsoft SQL Server. - Experience with ticketing systems (e.g., ServiceNow, Zendesk, ClickUp) and remote desktop tools. - Proficient in shell scripting and XML processing. - Familiarity with common software applications (e.g., Microsoft Office, VPN, and RDP). - Ability to read, troubleshoot, analyze and debug (C#) code. - Experience with GitHub for version control, collaboration, and code management. - Strong problem-solving and analytical skills. - Excellent verbal and written communication skills. - Ability to work under pressure and manage multiple priorities. - Customer-centric mindset to build strong customer loyalty and drive sustainable growth. - Recognizes when action needs to be taken and does so without direction; knowledge of other billing platforms a plus. - Nice to have: Experience with DBA responsibilities, Oracle, Grafana, C#, .NET, Delphi, or React experience. Benefits - Be part of a supportive team that values learning and growth, with access to leadership and knowledge about how your work impacts company success. - Gain exposure to real-world software systems and experience with critical customer interactions. - Make a meaningful impact by helping customers succeed. Work Authorization Requirement Please note that Kansys is unable to provide visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis. We are not able to sponsor or take over sponsorship of employment visas or work permits now or in the future.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description A sustaining quality assurance professional ensures the continued adherence to quality standards throughout a product's lifecycle. This involves monitoring processes, identifying issues, and implementing solutions to maintain consistent quality, reliability, and performance. They also contribute to the development and optimization of quality assurance frameworks, ensuring compliance with regulations and standards, and driving continuous improvement initiatives. - Maintaining Quality Standards - Continuously monitoring and evaluating products, services, or processes to ensure they meet established quality standards and specifications. - Issue Identification and Resolution - Identifying defects, errors, or deviations from quality standards, and working with relevant teams to implement corrective actions and prevent recurrence. - Process Optimization - Developing and implementing improvements to quality assurance processes, testing procedures, and workflows to enhance efficiency and effectiveness. - Compliance and Documentation - Ensuring compliance with relevant regulations, standards, and internal procedures. - Maintaining accurate records of quality checks, audits, and issues. - Training and Mentorship - Providing training and guidance to other team members on quality assurance processes, standards, and best practices. - Collaboration and Communication - Collaborating with cross-functional teams (e.g., engineering, manufacturing, operations) to address quality issues and drive continuous improvement. - Data Analysis and Reporting - Collecting, analyzing, and reporting quality data to identify trends, root causes, and areas for improvement. Specific Tasks - Developing and executing test plans and test cases - Ensuring products or services meet defined quality criteria. - Conducting audits and assessments - Evaluating adherence to quality standards and identifying areas for improvement. - Investigating product or service issues - Analyzing defects, determining root causes, and implementing corrective actions. - Monitoring quality metrics - Tracking key performance indicators (KPIs) to assess the effectiveness of quality assurance efforts. - Participating in design reviews - Providing input on quality considerations during the product development process. - Staying up-to-date on industry standards and best practices - Continuously learning and adapting to changes in the quality assurance field. Qualifications - Extensive knowledge of test management software - Familiarity with RESTful APIs and tools like Postman for API testing - Incident tools like ClickUp or Jira - Familiarity with SQL queries and retrieving structured DB data - Experience with version control systems (e.g. Git) and CI/CD tools (CruiseControl.Net & Jenkins) - Experience with vulnerability and security scanning tools like AppSec or Checkmarx - Experience with test automation tools like Selenium is a plus

• Key Account Management of existing customers (70% of role) • Develop and sustain trusted relationships with C-level executives, procurement teams, and technical decision-makers. • Collaborate in scheduled customer meetings with Professional Services and Managed Services teams. • Drive RFP/RFI responses and proposals, leading pricing discussions and contract negotiations. • Drive quarterly business reviews aligned to customer strategy. • Partner with the Professional Services team to identify and develop business cases. • Prospecting for New Business (30% of role) • Lead the full enterprise sales lifecycle for all products/solutions, articulating how Kansys solutions enable global operators. • Drive new opportunities using lead generation strategies with Marketing. • Maintain an accurate and updated sales pipeline and forecasts using CRM tools. • Stay up to date on BSS market trends, competitors’ offerings, and customer needs.