• Respond to user inquiries through the ticketing system, delivering timely, accurate solutions to software-related issues. • Troubleshoot technical problems by reviewing logs, error messages, and user feedback. • Assist with billing activities and end-of-period (EOP) processes, including validating data, ensuring accuracy of usage or service metrics. • Maintain clear, detailed documentation of support cases, troubleshooting steps, resolutions, and system updates. • Work closely with senior technical staff and specialized teams on complex or escalated issues. • Monitor system performance and identify recurring issues or patterns, proactively reporting observations that could prevent potential disruptions. • Deliver exceptional customer service by ensuring responsiveness, transparency, and professionalism throughout all support interactions. • Develop skills and technical knowledge while contributing to a dynamic, remote-first work environment focused on growth and innovation.

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Life Sciences, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results. We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory. It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow. Learn about the Danaher Business System which makes everything possible. The Global Technical Support Informatics Applications Engineer for Beckman Coulter Life Sciences is responsible for providing remote and on-site field system support that includes hardware, software applications, and networking to customers and field personnel. The Global Technical Support Informatics Applications Engineer also provides next level phone support to the field service organization, as required, to resolve complex technical problems and product issues beyond the capabilities of the LifeScience Technical Support team. This position reports to the Global Informatics Manager and is part of the Service Operations team and will be fully remote, although residency in the western half of the US is required. In this role, you will have the opportunity to: - Provide technical leadership, working across functions to identify root causes and resolve challenging issues facing our Informatics customers across North America - Provide escalation process management, and action-planning to ensure compliance with standard work, effective teamwork and rapid resolution of middleware product and networking issues in partnership with frontline support resources - Investigate complex problems through remote data stream collection and in-depth analysis to guide collaborative resolution efforts with account network, LIS and security personnel in virtual server environments that host Beckman Coulter middleware solutions. - Coach & mentor field engineers and applications associates through the repair process of individual workstations, servers and analyzer connection hardware consistent with established procedures that drive positive customer experience. - Apply and further develop your knowledge of cloud-based solution architecture, deployment and troubleshooting in collaboration with global technical support teams The essential requirements of the job include: - Bachelor’s Degree with 3+ years’ supporting laboratory middleware - Data Innovations, EPIC Beaker, Cerner Oracle Health or Life Science LIS experience (or similar) - Strong computer networking and/or LIS implementation/development experience Travel, Motor Vehicle Record & Physical/Environment Requirements: - Ability to travel up to 25% - 75% travel, overnight, within North America (based on the need of the position) at times on short notice, working from a home-based office with occasional after hours on call responsibilities - Must have a valid driver’s license with an acceptable driving record - Ability to lift, move or carry equipment up to 50lb, any other physical requirements It would be a plus if you also possess previous experience in: - Diagnostics Laboratory Informatics and Automation applications experience - Familiarity with Standard Laboratory Practices, including Quality Control, record keeping, and regulatory requirements. Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide. The annual salary range for this role is $120,000-$135,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.

**Key Accountabilities and Responsibilities** - Support and maintain our traffic management, simulation and training systems, and associated equipment in accordance with documented designs - Provide remote support, attending site as required, to support commissioning activities or to facilitate incident resolution - Support and maintain monitoring solutions for our environments and customer applications - Work within specified service level agreements for response and resolution times - Support innovation and advise on the implementation of new technologies - Engage with internal teams around technical solutions and requirements, and implementation of best practices - Interact with internal subject matter experts on incidents and service requests that require an advanced level of technical input - Able to interpret and understand safety rules, operating and maintenance instructions and procedural manuals - Clearly document issues, requests, and solutions within the ITSM system - Contribute to and maintain the internal knowledge base - Act as a mentor to develop the knowledge and experience of other technical colleagues - Identify process and other improvements within the directorate and raise them through the appropriate channels

• Provide onsite technical support for hardware, software, and network issues for our Mexico peers. • Manage onboarding and offboarding of IT equipment, ensuring smooth transitions for new hires and departing employees. • Install, configure, and maintain desktops, laptops, printers, peripherals, and audiovisual equipment. • Respond promptly to IT support tickets, resolving issues efficiently and ensuring user satisfaction. • Collaborate with the IT team to maintain infrastructure, including servers, networks, and software systems. • Perform regular maintenance tasks such as updates, patches, and backups to ensure system security and stability. • Document IT procedures and provide technical guidance to end-users for effective troubleshooting and training.