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Senior Program Manager, Tech & Insights
Location
New York + 2 moreAll locations: New York | Tennessee | Washington
Posted
64 days ago
Salary
$156.4K - $230K / year
Seniority
Senior
Job Description
Senior Program Manager, Tech & Insights
DoorDash
• Scale and mature the operating frameworks that govern how software is planned, tested, launched, and supported in production • Establish design review, security review, and release readiness frameworks for higher-risk technical changes • Embed security, compliance, and operational readiness into delivery workflows so they happen by default, not as last-minute checks • Build mechanisms and tools that improve T&I efficiency with measurable outcomes, including automation for routine coordination and delivery visibility • Improve visibility into technical debt, architectural dependencies, and cross-team impacts early enough to influence planning and prioritization • Partner with engineering leaders to make critical operating rigor consistent without slowing teams down • Improve technical delivery workflows, visibility, and governance across Jira, Slack, Workday, and other enterprise tools • Own the incident response program and continuous improvement mechanisms that strengthen resilience over time
Job Requirements
- 8+ years of experience in technical program management, engineering program management, or a similar role in a software or systems environment
- Strong understanding of the software development lifecycle, including design review, code review, testing, release management, and production support
- Experience driving complex cross-functional technical programs across engineering, product, operations, analytics, and business teams
- Proven ability to build operating models, standards, and processes that improve engineering execution without adding unnecessary overhead
- Strong experience with dependency management, risk management, launch readiness, and delivery planning for multi-team initiatives
- Experience with incident management, on-call models, escalation frameworks, and post-incident review
- Experience helping teams adopt AI-enabled workflows with clear guardrails around usage, quality, security, and operational consistency
- Strong written communication skills, including technical documentation, runbooks, operating procedures, and executive-ready updates
- Comfort working with Jira, Slack, and similar workflow systems to improve delivery visibility, governance, and coordination
- Ability to influence across teams, clarify ownership, and drive alignment without direct authority
- Strong technical fluency, including the ability to understand software architecture, integration patterns, and code-level implications well enough to work credibly with engineers.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
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