Department: 13448 Enterprise Revenue Cycle - Enterprise Self Pay Estimation and Contact Center Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: M-F 830-5 Remote WI Pay Range $22.90 - $34.35 Major Responsibilities: - Calculates and provides patients with personalized estimates of their financial responsibility based on their insurance coverage prior to service. - Communicates patient liability clearly and accurately while adequately explaining concepts such as deductibles, coinsurance, and/or copayments and how they may affect the cost of care. Explains how non-covered and out-of-network services factor into the out-of-pocket cost. - Requests upfront payment toward self-pay amounts, including estimated out-of-pocket costs and outstanding previous balances. Establishes payment arrangements in advance of scheduled services when applicable, communicating due dates and the amount of each installment. - Interviews uninsured patients to assess for qualifying financial needs. Identifies available assistance programs and coordinates with patient to complete paperwork and applications for any potential coverage(s). Continues follow-up efforts to obtain a funding source for patient’s health services. - Initiates credit scoring to determine each patient’s eligibility for Medicaid, hospital-sponsored charity care, and other programs through a comprehensive patient interview. - Works in conjunction with state social worker and/or outside eligibility vendor to assist in the appropriate completion of Medicaid applications, ensuring this funding source is maximized based on patients’ eligibility. - Demonstrates working knowledge of insurance benefits, insurance companies, and Marketplace insurance options, and stays informed of other payer sources entering the markets. - Educates physician office/patient on the organization’s applicable policies such as Financial Assistance Policy, Patient Financial Responsibility, Non-Covered Services, and Deferral of Care. Coordinates with provider office to determine scheduling options based on the need to secure funding and clarify patient’s financial responsibility. - Stays current on regulations and eligibility requirements for government funding, especially Medicare and Medicaid. Understands and complies with all internal charity care policies and processes. Understands, complies with, and can articulate federal regulations around 501R. Performs in a HIPAA-compliant manner with all pertinent patient interviews, including management of demographic data, topics discussed, and actions taken. - Collaborates with peers in the operational flow for uninsured patients or patients that are concerned about costs for upcoming services. Serves consumers in various settings, including virtual, bedside, Emergency Department room, clinic exam room, Urgent Care, consult space, or a Financial Resource Specialist office. Licensure, Registration, and/or Certification Required: - None Required. Education Required: - High School Graduate, or - Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED). Experience Required: - Typically requires 2 years of experience in Patient Access, health care, insurance industry, or in a customer service setting. Knowledge, Skills & Abilities Required: - Ability to communicate clearly and proactively to management about issues involving customer service and process improvement opportunities. - Ability to articulate explanations of HIPAA and EMTALA regulations as they relate to all patient interactions within the operational flow involving the Financial Advocate, either virtually or in person. - Has solid knowledge of how various types of insurances operate related to denials and appeals processes. - Basic medical coding knowledge. - Understanding of insurances, billing and denials - Ability to use a combination of scripted notes and clear, written communication when documenting in patients’ accounts. Physical Requirements and Working Conditions: - This position requires travel, therefore, will be exposed to weather and road conditions. - Operates all equipment necessary to perform the job. - Exposed to a normal office environment. - Must be able to sit a majority of the workday - Occasionally lift up to 10 lbs. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

• Build and maintain accurate financial and operational reports that drive action and improve outcomes. • Communicate monthly the performance of supported areas to senior leaders with clear and actionable metrics that support operational decision making and financial performance improvements. • Lead annual OPEX budgeting and monthly OPEX forecasting for supported areas using clear, actionable metrics that support financial performance and are easy for non-financial stakeholders to understand. • Evaluate strategic expenditures and projects (e.g. CAPEX, R&D, Licensing) with ROI-based analysis, and collaborate across teams to monitor project outcomes. • Lead or support ad hoc financial projects, reports, and strategic initiatives as needed.

About the Client Our client is a financial services provider delivering payment and financial solutions to businesses across various industries. The company helps clients process transactions efficiently and compliantly, including in the crypto space. Role Overview As a Financial Analyst, you will build and develop management reporting, analyze financial and operational data, and bring structure to financial operations. You will work closely with founders and cross-functional teams, contributing both financial and business insights. Key Responsibilities - Build and maintain management reporting (P&L, cash flow, financial dashboards) - Analyze financial and operational data to identify trends, risks, and opportunities - Support decision-making through financial modeling and ad-hoc analysis - Ensure accurate tracking and reconciliation of transactions - Collaborate with external accountants (including Canadian tax advisor): data preparation, timelines, follow-ups - Evaluate and help implement suitable accounting and analytics tools - Improve internal financial processes, reporting structures, and documentation - Partner with business teams to provide insights on performance, unit economics, and growth drivers Requirements - 2+ years of experience in financial analysis, management accounting, or similar roles - Relevant education in Finance, Accounting, Economics, or a related field - Experience with financial services, payments, or crypto is a strong plus - Strong understanding of management reporting (P&L, cash flow, unit economics) - Advanced Excel/Google Sheets skills (financial modeling, data analysis) - Experience working with external accountants or auditors - Interest in business analytics and working with operational data Key Soft Skills - Structured and analytical mindset - High level of ownership and accountability - Ability to work independently in a remote environment - Strong communication skills, including with non-finance stakeholders - Curiosity and a proactive approach to identifying insights and inefficiencies - Comfortable working in a fast-moving, evolving business environment What We Offer - Competitive salary - Fully remote role within the EU - Direct collaboration with founders and key decision-makers - Flexible working environment with minimal bureaucracy Apply in 2 minutes to build financial reporting, drive analysis, and become a key finance and business partner in a growing financial services company!

About us Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Opportunities to make an impact with bold thinking are real—and happening daily at Coalition. About the role SME (Small to Medium) Underwriting at Coalition is about finding ways to help our clients solve cyber risk. We are looking for an experienced cyber and technology E&O underwriter to work remotely in the Atlanta area to help the Southeast region use Coalition’s best ideas and unique capabilities to profitably grow our business and sell Coalition MDR services. This is a remote position that can be based anywhere in the Southeast Region (Virginia - Texas. Preferable Carolinas/Metro Atlanta/Florida). Responsibilities - Analytically research policyholders and risks as needed - Sales skills - brokers have many choices in the market - relationships matter! - Manage relationships with insurance brokers to negotiate pricing, coverages and other terms to grow our book profitably - Attend in person meetings with or without Business Development staff and brokers as needed - Create new and maintain current processes for renewal business to meet our customer service standards - Actively participate in determining our approach to emerging threats, loss trends, marketplace changes and other trends in cyber and technology risks - Keep an avid pulse on cyber and technology marketplaces and trends in the industry - Easily identify areas where our unique capabilities provide us with a competitive advantage and build out processes that support these - Partner with Customer Success and Engineering teams to continually improve our technology and broker experiences - Work alongside the Business Development team to support their goals and strengthen partnerships with brokers - Collaborate with Security Engineers to review cyber and tech E&O accounts for risk acceptability - Serve as a subject matter expert for team on coverage matter and endorsement drafting Skills and Qualifications - 3+ years of previous experience underwriting/selling cyber and technology E&O - Experience handling a high volume of business - Existing relationships with potential broker partners, wholesale and large retail - Self-motivated; entrepreneurial spirit - Comfortable working in a fast-paced, dynamic environment - Strong interpersonal communication skills (verbal & written) - Aptitude to learn technical concepts/terms - P&C Agent License +++ Compensation Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $85,000/year in our lowest geographic market up to $115,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed. Perks - 100% medical, dental and vision coverage - Flexible PTO policy - Annual home office stipend and WeWork access - Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)! - Competitive compensation and opportunity for advancement Why Coalition? Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion. We’re always looking for collaborative, inquisitive individuals to join #OurCoalition. Visit our Newsroom > Privacy Notice Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled. Our Privacy Policy > Safe Hiring Notice All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC). Anti-Discrimination Notice Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace. Accommodations Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction. To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.