Chez Juris Concept, être à l'avant-garde de l'innovation technologique pour le monde juridique n'est pas juste une mission, c'est notre passion. Nous nous consacrons à réinventer la manière dont avocats, notaires, et huissiers gèrent leur quotidien. En fusionnant notre amour pour la créativité avec les dernières avancées technologiques, nous offrons des solutions numériques qui ne se contentent pas d'améliorer l'efficacité et la conformité, mais transforment véritablement la pratique légale. Principales responsabilités - Offrir du support technique lié au fonctionnement de nos applications métiers et environnements - Diagnostiquer et résoudre des incidents liés aux accès, aux connexions, aux communications avec les serveurs, aux bases de données, aux enjeux de performances, à l’impression ou à certaines permissions - Accompagner les utilisateurs en français et en anglais dans la résolution de problèmes techniques - Effectuer du soutien à distance dans différents environnements clients, SaaS ou hébergés - Participer à certaines mises à jour, installations, déploiements et transferts techniques - Documenter les interventions et collaborer avec les équipes internes - Appuyer, selon l’évolution dans le rôle, certaines tâches liées à la validation ou à la préparation de données Environnement technique - Applications métiers et logiciels spécialisés - Windows et outils de prise en main à distance - Environnements client-serveur et cloud AWS/Azure - SQL, bases de données, connexions VPN et déploiements applicatifs selon les besoins Profil recherché - Formation pertinente en informatique, soutien technique ou domaine connexe - Expérience en support technique - Bonne capacité d’analyse et de résolution de problèmes - Aisance avec plusieurs outils et environnements techniques - Rigueur, autonomie et bon sens de l’organisation - Une bonne maîtrise du français et de l’anglais est requise car le titulaire du poste aura à communiquer fréquemment dans les deux langues, tant oralement que par écrit. Nous avons des collègues, des clients et des partenaires au Québec, ainsi que dans le reste du Canada et aux États-Unis. (Atout) Atouts - Expérience en support à distance - Connaissances de base en SQL, bases de données ou manipulations de données simples - Expérience avec des logiciels métiers, des environnements clients varies ou des environnements techniques à distance Ce que nous offrons - Rémunération et avantages sociaux parmi les meilleurs du marché. - Environnement stimulant et international, avec des opportunités d’évolution - Participation à l’achat d’actions (CSU.TO), REER, assurance complète (médical, dentaire, invalidité) - Poste en télétravail avec tous les équipements nécessaires fournis - 5 jours de congés personnels en plus des vacances annuelles - Culture axée sur le développement professionnel, la formation et le mentorat - Vous souhaitez évoluer dans un rôle technique concret, apprendre sur plusieurs environnements et avoir un impact réel dans un contexte en transformation ? Joignez-vous à notre équipe dynamique. *Seuls les candidats retenus seront contactés*. Harris s'engage en faveur d'un programme d'égalité des chances en matière d'emploi, et les candidatures des membres de groupes ciblés, y compris les femmes, les personnes handicapées, les peuples autochtones et les minorités visibles, sont encouragées. Si vous êtes une personne en situation de handicap, vous pouvez recevoir de l'aide pour le processus de sélection et de sélection sur demande. L'équipe d'acquisition de talents de Harris n'utilise pas de messages texte pour communiquer avec les candidats ou solliciter des informations confidentielles. Nous encourageons tous les candidats à postuler aux postes affichés. Ils seront contactés soit par un gestionnaire de Harris, soit par un membre de l'équipe d'acquisition de talents pour une entrevue, à condition qu'ils répondent aux critères requis.

• Conduct testing of ProAdmin enhancements and client solutions ( e.g. complete alpha testing, complete assigned beta testing for each release, reviewing interface changes, calculation results, and help features, Incorporate additional testing scenarios). • Assist ProAdmin users by providing expert advice, troubleshooting issues, and documenting best practices while supporting the complete ProAdmin suite of offerings, ProAdmin Desktop, Server, Online and Fulfillment Tool. • Configure client DB plans using ProAdmin Desktop, ensuring seamless integration and installation , and collaborate with internal teams and clients to manage projects effectively. • Verify ProAdmin training manual changes, participate in ProAdmin web training development , participate in user training (both onsite and virtually). • Participate in the design of ProAdmin enhancements based on user requests, regulatory updates, and technological advancements.

Department: 13528 Enterprise Revenue Cycle - Correspondence MW Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday-Friday, days. Pay Range $20.80 - $31.20 Major Responsibilities: - Electronically scan and index incoming correspondence using OnBase, applying expertise to assign accurate document types for proper routing into Epic. - Review documents for urgency and follow alternate workflows as required by government or payer mandates, ensuring prompt attention to time-sensitive items. - Collaborate closely with other departments to clarify document requirements and resolve issues, maintaining high standards of accuracy and speed to support compliance and AR resolution. - Apply strong analytical and problem-solving skills to identify and address discrepancies, improve processes, and ensure the integrity of document handling. - Open, sort, and distribute inbound and outbound mail, identifying correspondence for proper processing. - Provide front desk reception coverage as needed, including greeting visitors and managing the visitor logbook. - Complete printing and document handling tasks for various revenue cycle teams, including distribution and mailing of printed and interoffice documents. - Access, understand, and explain information from electronic patient billing and medical records systems, including claims inquiry, account history, and account status. - Accurately document and update patient account systems with all relevant information and actions taken. - Communicate openly with leadership regarding issues, concerns, and workflow challenges, and collaborate to determine solutions. - Adheres to established Advocate Health and Revenue Cycle policies, procedures, guidelines, and productivity standards and responsible for maintaining personal growth and development.  Responsible for reading and understanding all organizational policies and departmental policies and procedures.  Responsible for understanding and adhering to the organization’s Code of Ethical Conduct in personal actions.  Comply with the policies, regulations and laws applicable to the organization’s business. Licensure, Registration, and/or Certification Required: - None Required Education Required: - High School Graduate, or - Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED). Experience Required: - ​​1 year of experience in healthcare (revenue cycle favored), medical billing, cash application, or insurance follow-up. Knowledge, Skills & Abilities Required: - Demonstrated knowledge of health care, insurance terminology, and medical billing. - Excellent follow-up skills. Ability to speak English with ability to research and document on a computer. - Good communication skills for effective interaction with internal and external customers. - Ability to listen to and understand information and ideas presented verbally and in writing. - Strong analytic, organization, communication (written and verbal), time management, multi-tasking and human relations skills. - Ability to work independently and remain resilient under pressure in a fast-paced environment. - Strong attention to detail and accuracy. - Basic to intermediate computer skills, including proficient keyboard skills, use of a 10-key calculator, and experience with Microsoft Office products. - Ability to read, enter, and retrieve information from multiple patient accounting systems Physical Requirements and Working Conditions: - Must be able to sit, stand, and walk for prolonged periods. - Maneuver and lift objects 10–15 lbs. - Operate all equipment necessary to perform the job. - Physical demands may require extended periods seated or standing depending on the task. - Ability to work onsite in an office setting or remotely from home as required. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

• Respond to issues through calls, chats, tickets, and emails • Diagnose production-level issues and identify trends • Collaborate with internal teams and vendors for timely resolution • Serve as a voice for users partnering with the Product team • Create, update, and maintain Support knowledge-base content • Perform other duties as needed to support team and organizational success