• Respond to issues through calls, chats, tickets, and emails • Diagnose production-level issues and identify trends • Collaborate with internal teams and vendors for timely resolution • Serve as a voice for users partnering with the Product team • Create, update, and maintain Support knowledge-base content • Perform other duties as needed to support team and organizational success

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! Job Description Summary Position Objective: The primary function of the Strategic Customer Representative (SCR) is to increase market share with contractors and end-users in the preconstruction Data Center space. This will be accomplished by developing/strengthening customer relationships, increasing product awareness, and presenting our solution-based capabilities. As well as manage relationships from the field level decisions makers to the corporate office. This position will also serve as a mentor to the local Power & HVAC OSR’s and a liaison in the overall go to market sales strategy, coordinating efforts between the Branch Manager, Regional Sales Manager, Regional Manager, and Senior Leadership. Position Responsibilities: - Coordinate sales calls with local, regional, and/or national sellers on customers that perform data center construction. - Develop, maintain, and strengthen internal relationships with the local Outside Sales Reps and Branch Managers. - Build and maintain strong relationships with key stakeholders in the data center space as well as end-user companies including engineers and decision makers. - Create and deliver compelling presentations to showcase products and services relevant to data center construction such as Power & HVAC required during a chiller flush and/or commissioning on new infrastructure. - Stay informed about industry trends, competitor offerings, and client needs within the data center sector to tailor sales strategies accordingly. - Identify and pursue new sales opportunities by networking, attending industry events, and leveraging existing contacts. - Prepare customized proposals and pricing models based on customer requirements ensuring alignment with company standards. - Negotiate contracts and agreements with customers, aiming for mutually beneficial terms while ensuring profitability for the company. - Provide ongoing support to customers to address any issues, ensuring satisfaction and fostering long-term relationships. - Follow up with clients after the sale to gather feedback, assist with implementation, and identify future sales opportunities. - Work closely with internal engineering, marketing, and support teams to ensure product offerings meet customer needs and expectations. - Meet or exceed sales targets, maintaining accurate records of sales activities and client interactions in the company’s CRM system. - Educate clients about product features, benefits, and best practices, helping them optimize their data center operations. - Travel regionally to meet customers, attend trade shows, and explore potential new markets or partnerships. - Develop relationships with the targeted Strategic Customers within their assigned territory with the goal of becoming the “first call” with these customers. - Attend national and regional trade shows as necessary. - Review, design, and update as necessary customer programs (rebates, rates, quick pays, portals, etc). Work with sales and leadership teams to present agreements to customers. - Keep appropriate business leaders (RMs, VPs, etc) apprised of activities, progress or issues with strategic customers. - Perform other duties as assigned by the manager. - Support the overall strategy of the company and the Power & HVAC line of business. - Increase revenue and return on investment on specific and assigned product lines and market segments. - Assist team with in-depth product specification training for all team members. - Actively engage and keep the team involved in tradeshows and associations. - Manage specific projects on an as needed basis to drive revenue and maximize return on investment. Requirements: Education & Experience: - College degree or equivalent work experience plus 6-8+ years in Outside Sales or Sales Management role - Documented successful territory management showing consistent revenue growth - Comfortable cold calling on new accounts - Basic Microsoft Office skills - Comfortable calling on jobsites and corporate office - Ability to incorporate the Specialty Businesses into their presentations and product offerings - Product training to be provided by the various Sunbelt experts, by division - Work remotely from home or from the local Sunbelt PC’s so no relocation required - 60% + travel - Salesforce experience preferred but not required - Must reside in territory - TX, OK, and AR Physical Demands: Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt’s safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground Base Pay Range: $67,273.00 - 92,500.10Total compensation package includes base pay, company vehicle, and robust commission plan. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: - Health, Dental and Vision plans - 401(k) Match - Volunteer time off - Short-term and long-term disability - Accident, Life and Travel insurance, as well as flexible spending - Tuition Reimbursement Options - Employee Assistance Program (EAP) - Length of Service Awards You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement): - 12-25 vacation days depending on years of service - 5 sick days - 6 holidays - 2 half day holidays - 2 floating holidays - 1 inclusion day - 1 volunteer day Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.

Role Description As a Remote Customer Service Representative, you will deliver an exceptional customer experience by: - Greeting customers - Processing orders - Resolving concerns - Providing accurate information Successful candidates are customer-focused, reliable, and motivated to meet performance and sales targets. Qualifications - Exceptional customer service skills - Strong verbal and written communication skills - Positive attitude with high energy - Ability to think critically, problem-solve, and follow through - Self-motivated with a drive to exceed sales and performance goals - Experience working remotely is considered an asset - Flexible availability to work days, evenings, weekends, and holidays Requirements - A computer with Genuine Windows 11 - High-speed internet connection - USB headset - 17” or larger monitor Benefits - 100% remote work from home - Remote interview process - Ongoing virtual meetings and support - Opportunity to work with a well-known Canadian brand

• Resolve complex, non‑standard customer issues across domains, DNS, identity services, APIs, and platform behaviour. • Serve as the main escalation point from Tier 1, owning cases from start to finish. • Investigate issues deeply using API logs, EPP flows, system logs, and command‑line tools. • Diagnose advanced DNS problems including configuration conflicts, propagation issues, and registry‑specific behaviours. • Troubleshoot domain lifecycle issues across gTLDs/ccTLDs, transfers, renewals, restores, and ICANN‑related edge cases. • Work with engineering and product teams when cases require deeper technical insight. • Support Tier 1 agents with guidance, coaching, and structured escalation workflows. • Provide clear, well‑structured case documentation to help knowledge scale across the organisation. • Contribute to internal knowledge bases and AI‑powered support tools by turning real issues into reusable solutions. • Identify recurring patterns or structural gaps and feed insights into product, training, or automation initiatives.