• Acting as a primary operational contact for Asia‑based colleagues and external partners on day‑to‑day questions, and clearly communicating relevant processes and guidelines. • Acting as a liaison point between Asia teams and Meliore operations colleagues to ensure compliance with processes, while helping adapt and optimise these processes to Asia‑specific needs and realities. • Supporting the preparation, tracking and forecasting of budgets for Asia projects and programmes, including monitoring allocations, spend and pipeline, and maintaining accurate records. • Supporting contract, grant and service agreement processes for Asia partners and vendors, including preparing documentation, coordinating internal approvals and ensuring that invoices are processed and paid on time. • Supporting procurement processes in the region, including reviewing and analysing offers and contracts, communicating with external suppliers, and maintaining updated supplier records. • Managing operational aspects of regional tools and subscriptions (e.g. collaboration platforms, software licences for Asia projects) that are not covered by central systems. • Working with relevant managers to optimise internal communications and operational workflows for Asia teams (e.g. shared drives, project management tools), and keeping key process documentation up to date. • Handling event management for virtual and in‑person meetings in the region (e.g. team retreats, partner convenings, workshops), including logistics, travel coordination, venue and supplier management, and internal/external communications. • Supporting recruitment and onboarding processes for Asia‑based staff and consultants, ensuring a smooth and inclusive experience. • Supporting other coordination tasks for Asia teams, such as scheduling calls across time zones and maintaining up‑to‑date contact and distribution lists. • Proactively contributing to team spirit and a positive working culture in Asia and globally, for example by helping organise team‑building activities and informal check‑ins.

• Hire and retain top engineering talent by implementing rigorous selection criteria, fostering an inclusive culture, and ensuring team members have clear career progression opportunities • Provide continuous feedback, mentorship, and professional development opportunities to enhance technical and leadership skills within the team • Build a high-performance culture by fostering collaboration, recognizing achievements, and ensuring team members feel valued and motivated, with clear responsibilities and expectations that drive accountability and impact • Design, implement, and maintain a scalable cloud-native platform leveraging Kubernetes, AWS services, and infrastructure-as-code tools. • Lead a team of professionals, providing direction, support, and motivation to achieve individual and team goals • Develop and enforce best practices for cloud-native development to ensure high availability, reliability, and security • Build and maintain observability frameworks, including logging, metrics, and distributed tracing, to provide actionable insights into system performance and health. • Develop alerting systems to enable proactive resolution of system issues. • Create and manage robust CI/CD pipelines for all software projects, enabling automated pipelines for builds, tests, and deployments. • Standardize deployment practices to ensure reliability, security, and speed across teams. • Establish and enforce SDLC policies, including standards for code quality, version control, and testing. • Advocate for and implement DevOps principles to foster collaboration between development and operations teams. • Act as a mentor and technical leader, helping development teams adopt cloud-native technologies and workflows. • Define the strategy for scaling the Cloud Operations team, creating foundational processes that enable efficient team growth. • Champion the adoption of new technologies and methodologies, driving technical and operational excellence while supporting the team in staying ahead of industry trends • Create and manage performance metrics to track the success and impact of the cloud operations team, using data to drive decisions and improve team efficiency

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as our next Deal Desk Senior Analyst. Who we are & why we’re hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. About the Job Twilio is looking for a curious, action-oriented Senior Analyst for the Deal Desk Team who lives the Twilio Magic to support our North America Go-to-Market motion. This is an exciting role for the individual to gain and expand their broad spectrum of cross functional interactions and lead non-standard commercial agreements or Order Forms (OF) from end-to-end. This role will work to enforce and define the process shaping the North-America Go-to-Market selling motion, appropriately structuring deals to be a ‘Win-Win’ for both the customers and Twilio! You will be passionate, dedicated and have the ability to understand complex problems while providing explanations and solutions which are sound and clearly communicated. Responsibilities: - Build trusted cross-functional relationships with Product, Commercial Legal, Billing Operations, Finance, and Sales; proactively identify opportunities for policy, process, and tooling improvements. - Partner with Sales to structure commercially sound deals by evaluating tradeoffs across price, term, volume, and risk, aligned with Twilio’s financial guardrails. - Lead financial modeling and evaluation of non-standard deal structures, ensuring alignment with margin targets, ARR goals, and long-term profitability. - Act as a trusted advisor throughout the sales cycle, guiding deal strategy and coaching Sales on pricing, terms, and contract structures. - Manage complex contracts and non-standard terms, including drafting and reviewing order forms in line with company policies. - Provide end-to-end quote-to-signature support, including CPQ quote creation, pricing and approval workflows, order form generation, and DocuSign execution. - Enforce approval frameworks and policies; manage escalations and exceptions for strategic deals. - Mentor and support Analysts (as designated), particularly on deal strategy, modeling, and contract structuring. - Contribute to the development and refinement of contract processes, documentation, and enablement materials to support scalable GTM execution. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: - A Bachelor’s or Associate’s Degree plus minimum 5 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 7 years relevant experience is required. - Demonstrated ability to manage a large number of custom contract requests using pre-approved language and/or drafting new language. - A willingness to work closely with AEs throughout their sales cycle, provide exceptional customer service, and enable the best sale possible for Twilio. - A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized. - Advanced Excel skills, including financial analysis and scenario modeling. - Excellent verbal and writing skills and the ability to comprehend complex written concepts Desired: - Comprehensive experience in Salesforce, Docusign, CPQ, Conga CLM, MS-Office and / or G-Suite Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel This role will be a Remote position. Approximately 5% travel is anticipated. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The estimated pay ranges for this role are as follows: - Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. :$ 79,840.00- $99,800.00 - Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $84,480.00- $105,600.00 - Based in the San Francisco Bay area, California: $ 93,840.00-$117,300.00 - This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until April 30th, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Role Description We are an Australian staffing company seeking a reliable Operations Support Consultant (After Hours) to support our Recruitment and Allocations team. This is a fast-paced, operational role where you will act as the key point of contact after hours, handling calls and emails, allocating candidates to shifts, filling urgent vacancies, and maintaining accurate system records. Strong English communication skills and the ability to stay organised under pressure are essential. This is a fully remote role, working from home while supporting Australian operations. Working Schedule: - Monday & Friday: 3:00 AM – 11:30 AM AEST (10:30 PM – 7:00 AM Sri Lanka Time) - Saturday & Sunday: 11:00 PM – 6:00 AM AEST (6:30 PM – 1:30 AM Sri Lanka Time) - Flexibility required to cover additional shifts when needed Key Responsibilities: - Attend to phone calls and emails from candidates and clients in a professional manner - Allocate candidates to shifts based on client requirements and availability - Fill vacant shifts by contacting available candidates - Create placements and update client and candidate records in internal systems - Complete candidate confirmations for client rosters - Ensure the database is accurate and consistently up to date - Assist recruiters with reference checks and document follow-ups - Complete tasks and email requirements in a timely and organised manner - Provide overall operational support to the Recruitment and Allocations team Qualifications - Exceptional written and verbal English communication skills (essential) - Previous experience in administration, operations support, customer support, or similar roles - Confident and professional phone manner - Strong attention to detail and organisational skills - Ability to multitask in a fast-paced environment - Comfortable working with systems, databases, and basic reporting - Flexible and dependable, especially for after-hours support Requirements - Own laptop or desktop computer (camera required) - Second monitor - Reliable internet connection with backup (Wi-Fi or mobile data) - Backup power solution - Available to start immediately Benefits - Competitive pay: LKR 60,000 – 100,000 per month (hourly basis, depending on experience and hours worked) - Fully remote working environment - Exposure to Australian recruitment and operational processes - Supportive team environment with opportunities for growth