Data Innovations LLC

• Serve as a primary Workday administrator and subject matter expert, responsible for ongoing configuration, maintenance, optimization, and support across HR modules (e.g., Core HCM, Recruiting, Compensation, Performance, Learning, Reporting) • Design, configure, and maintain Workday business processes, approvals, security roles, data validations, and calculated fields • Manage Workday releases and enhancements, including requirements gathering, impact analysis, testing, deployment, and communication • Troubleshoot system issues, monitor integrations, resolve configuration challenges, and partner with vendors or Workday support as needed • Ensure data integrity, compliance, and a strong user experience for employees, managers, and HR • Design, implement, and optimize end-to-end people operations processes, leveraging Workday where appropriate, but not limited to Workday-based solutions • Analyze current workflows across the employee lifecycle and redesign processes to improve efficiency, clarity, scalability, and employee experience • Maintain a deep understanding of HR workflows, policies, procedures, business objectives, regulatory requirements, and industry practices to anticipate and respond to changing needs • Identify and implement process improvement opportunities that streamline People Operations and promote innovation • Manage people operations and systems-related initiatives through the full lifecycle: requirements gathering, configuration, testing, implementation, and adoption • Provide data analysis across talent attraction, development, performance, and retention to answer key business questions • Identify key analytics and insights to improve workforce planning, operational effectiveness, and employee experience • Design dashboards and reports, assess usage, and enable data self-service for the business • Design and implement surveys for candidates, new hires, and employees, including the annual employee engagement survey • Develop training materials, presentations, job aids, and documentation to support process and system understanding • Remain current on HR systems, data strategies, and best practices to continuously improve how technology supports the business.

• Provide design and development leadership to a project team as an established Technical Lead • Guides the project team to construct world-class new and advanced middleware solutions and re-evaluate and refine existing solutions. • Build relationships with stakeholders of the teams to understand business context and requirements for the solutions that the project team is working to deliver. • Regularly review and evaluate processes and procedures and execute upon necessary modifications for an efficiently run department. • Investigate and make recommendations on new technologies and approaches. • Review existing programs by identifying and analyzing areas for modification including, performance improvement and inefficient aspects, work with team to address in a timely fashion. • Develop coding language recommendations consistent with product needs and quality standards and lead team to build standards on implementation. • Design, code, and debug applications in various software languages. • Active participant in software release cycle in a technical leadership role. • Participate in testing process through test review and analysis. • Ensure internal documentation is complete, accurate and up to date, including documenting code consistently throughout the development process. • Train, mentor, and serve as a resource to other members of the team and cross-departmental colleagues regarding software questions. • Aid testers and support personnel as needed. • Deliver presentations to customer or client audiences and professional peers. • Provide feedback to management on staff performance considerations.

• Hire and retain top engineering talent by implementing rigorous selection criteria, fostering an inclusive culture, and ensuring team members have clear career progression opportunities • Provide continuous feedback, mentorship, and professional development opportunities to enhance technical and leadership skills within the team • Build a high-performance culture by fostering collaboration, recognizing achievements, and ensuring team members feel valued and motivated, with clear responsibilities and expectations that drive accountability and impact • Design, implement, and maintain a scalable cloud-native platform leveraging Kubernetes, AWS services, and infrastructure-as-code tools. • Lead a team of professionals, providing direction, support, and motivation to achieve individual and team goals • Develop and enforce best practices for cloud-native development to ensure high availability, reliability, and security • Build and maintain observability frameworks, including logging, metrics, and distributed tracing, to provide actionable insights into system performance and health. • Develop alerting systems to enable proactive resolution of system issues. • Create and manage robust CI/CD pipelines for all software projects, enabling automated pipelines for builds, tests, and deployments. • Standardize deployment practices to ensure reliability, security, and speed across teams. • Establish and enforce SDLC policies, including standards for code quality, version control, and testing. • Advocate for and implement DevOps principles to foster collaboration between development and operations teams. • Act as a mentor and technical leader, helping development teams adopt cloud-native technologies and workflows. • Define the strategy for scaling the Cloud Operations team, creating foundational processes that enable efficient team growth. • Champion the adoption of new technologies and methodologies, driving technical and operational excellence while supporting the team in staying ahead of industry trends • Create and manage performance metrics to track the success and impact of the cloud operations team, using data to drive decisions and improve team efficiency

• Provide high quality, world class technical support to customers • Handle entry level customer calls and cases • Escalate complex issues to senior staff or Management • Develop working knowledge on Data Innovations’ products • Provide outstanding customer support to Data Innovations’ customers • Respond to customer requests for support and provide timely resolutions • Demonstrate excellent customer service skills • Assist in developing and maintaining internal work instructions • Manage multiple customer issues simultaneously • Drive excellence through quality closures of cases • Document customer interactions, efforts and resolutions • Escalate issues following department process for rapid resolution • Participate in rotating shifts for after-hours emergency support • Professionally answer incoming calls and route them appropriately

• Partner with the Business Analyst to triage and resolve break/fix issues, configuration requests, and user support needs • Lead the design, build, and optimization of Salesforce Flows • Collaborate with stakeholders to translate business requirements into secure, scalable Salesforce configurations • Configure and maintain objects, fields, page layouts, validation rules, permission sets

• Design and implement connectivity solutions and/or best practice laboratory solutions for customers and business partners using Data Innovations software • Provide advanced level support and guidance from pre-implementation through post-live support to ensure maximum benefit from the company’s software solutions • Provide customers and Business Partners with appropriate training and education on the company’s product and solutions • Develop and maintain an advanced level knowledge of the use and functionality of the company’s software products, its associated modules, and the laboratory industry • Maintain strong professional relationships with strategic customers, business partners and industry colleagues through regular meetings and interactions • Successfully execute project plans through their completion for assigned service implementations • Manage and accurately track time spent on assigned projects and tasks, and meet utilization goals established for the position • Act as and provide escalation support for the company’s customer support and sales teams • Ensure customer concerns are proactively communicated to management and team members as appropriate • Document and deliver project status updates to all necessary individuals responsible for the service activity • Work collaboratively with other departments within the company to ensure the company’s operational readiness for new releases • Responsible for keeping current on all product releases and enhanced/modified features • Perform demonstrations/presentations of the company’s products and solutions to customers • Actively participate in tradeshows, workshops and educational events as needed • Perform other related duties as assigned.

• This leader will take a hands-on approach to optimizing delivery methodologies, building high-performing global teams, and establishing scalable support systems that meet the demands of a growing customer base. • The Vice President will be instrumental in aligning cross-functional efforts across Sales, Product, and Engineering, while leveraging AI-driven insights and automation to improve time-to-value, onboarding outcomes, and support efficiency. • Success in this role requires strong strategic planning, operational excellence, and the ability to lead with vision and purpose in a fast-paced, customer-centric environment.

• Work across the Product, Program Management, and Development teams to plan release cycles • Facilitate team discussions and decision making in daily scrum meetings • Identify, track, and communicate KPIs and team metrics • Schedule and host Agile ceremonies: daily stand-up, sprint planning, retrospectives, etc. • Identify training and improvement opportunities across team members • Build a trusting and safe environment for problem solving and delivering quality

• Lead and manage project teams, assign and coordinate tasks, provide guidance and motivation to team members. • Successfully manage multiple projects simultaneously, from initiation & planning to closure, while keeping project documentation up to date and communicating with key stakeholders the status of projects. • Collaborate with key stakeholders, including clients, internal cross-functional teams, and business partners. • Develop comprehensive project plans, including timelines and resource allocation. • Procure adequate resources to achieve project objectives in planned timeframes and manage day-to-day project activities. • Monitor project progress, ensuring adherence to timelines, budgets, and quality standards, and make necessary adjustments to keep projects on track. • Identify potential risks early on and develop proactive measures to mitigate their impact on project outcomes. • Track and resolve project issues with timely and effective communication of status, including clear identification of owners, action items, and targeted dates for resolution. • Act as an internal quality control check for the project team. • Manage all aspects of multiple projects to ensure the overall portfolio is aligned to and directly supports the achievement of strategic objectives. • Report on project delivery metrics and success criteria results, while regularly maintaining project portfolio data in the supporting technology solution. • Drive client satisfaction by ensuring the delivery of high-quality services that meet or exceed client expectations, while developing a trusted advisor relationship with assigned customers.

• Resolve and respond to customer requests, support tickets in a polite, professional and timely manner using experience, knowledge base, customer files and traces for troubleshooting. • Log support calls into internal system (CRM) and handle unassigned tickets submitted by email, web or telephone. • Design and implement connectivity solutions for customers and business partners using Data innovations software. • Provide advanced level support and guidance from pre-implementation through post-live support to ensure maximum benefit from the company’s software solutions. • Provide customers and Business Partners with appropriate training and education on the company’s product and solutions. • Develop and maintain an advanced level knowledge of the use and functionality of the company’s software products, and its associated modules. • Maintain strong professional relationships with strategic customers, business partners and industry colleagues through regular meetings and interactions. • Successfully execute project plans through their completion for assigned service implementations. • Manage and accurately track time spent on assigned projects and tasks and meet utilization goals established for the position. • Work collaboratively with other departments within the company to ensure the company’s operational readiness for new releases. • Act as and provide escalation support for the company’s customer support and sales teams. • Ensure customer concerns are proactively communicated to management and team members as appropriate. • Document and deliver project status updates to all necessary individuals responsible for the service activity. • Responsible for keeping current on all product releases and enhanced/modified features. • Perform demonstrations/presentations of the company’s products and solutions to customers. • Actively participate in tradeshows, workshops and educational events as needed. • Perform other related duties as assigned.