Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as our next Deal Desk Senior Analyst. Who we are & why we’re hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. About the Job Twilio is looking for a curious, action-oriented Senior Analyst for the Deal Desk Team who lives the Twilio Magic to support our North America Go-to-Market motion. This is an exciting role for the individual to gain and expand their broad spectrum of cross functional interactions and lead non-standard commercial agreements or Order Forms (OF) from end-to-end. This role will work to enforce and define the process shaping the North-America Go-to-Market selling motion, appropriately structuring deals to be a ‘Win-Win’ for both the customers and Twilio! You will be passionate, dedicated and have the ability to understand complex problems while providing explanations and solutions which are sound and clearly communicated. Responsibilities: - Build trusted cross-functional relationships with Product, Commercial Legal, Billing Operations, Finance, and Sales; proactively identify opportunities for policy, process, and tooling improvements. - Partner with Sales to structure commercially sound deals by evaluating tradeoffs across price, term, volume, and risk, aligned with Twilio’s financial guardrails. - Lead financial modeling and evaluation of non-standard deal structures, ensuring alignment with margin targets, ARR goals, and long-term profitability. - Act as a trusted advisor throughout the sales cycle, guiding deal strategy and coaching Sales on pricing, terms, and contract structures. - Manage complex contracts and non-standard terms, including drafting and reviewing order forms in line with company policies. - Provide end-to-end quote-to-signature support, including CPQ quote creation, pricing and approval workflows, order form generation, and DocuSign execution. - Enforce approval frameworks and policies; manage escalations and exceptions for strategic deals. - Mentor and support Analysts (as designated), particularly on deal strategy, modeling, and contract structuring. - Contribute to the development and refinement of contract processes, documentation, and enablement materials to support scalable GTM execution. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: - A Bachelor’s or Associate’s Degree plus minimum 5 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 7 years relevant experience is required. - Demonstrated ability to manage a large number of custom contract requests using pre-approved language and/or drafting new language. - A willingness to work closely with AEs throughout their sales cycle, provide exceptional customer service, and enable the best sale possible for Twilio. - A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized. - Advanced Excel skills, including financial analysis and scenario modeling. - Excellent verbal and writing skills and the ability to comprehend complex written concepts Desired: - Comprehensive experience in Salesforce, Docusign, CPQ, Conga CLM, MS-Office and / or G-Suite Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel This role will be a Remote position. Approximately 5% travel is anticipated. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The estimated pay ranges for this role are as follows: - Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. :$ 79,840.00- $99,800.00 - Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $84,480.00- $105,600.00 - Based in the San Francisco Bay area, California: $ 93,840.00-$117,300.00 - This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until April 30th, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Role Description We are an Australian staffing company seeking a reliable Operations Support Consultant (After Hours) to support our Recruitment and Allocations team. This is a fast-paced, operational role where you will act as the key point of contact after hours, handling calls and emails, allocating candidates to shifts, filling urgent vacancies, and maintaining accurate system records. Strong English communication skills and the ability to stay organised under pressure are essential. This is a fully remote role, working from home while supporting Australian operations. Working Schedule: - Monday & Friday: 3:00 AM – 11:30 AM AEST (10:30 PM – 7:00 AM Sri Lanka Time) - Saturday & Sunday: 11:00 PM – 6:00 AM AEST (6:30 PM – 1:30 AM Sri Lanka Time) - Flexibility required to cover additional shifts when needed Key Responsibilities: - Attend to phone calls and emails from candidates and clients in a professional manner - Allocate candidates to shifts based on client requirements and availability - Fill vacant shifts by contacting available candidates - Create placements and update client and candidate records in internal systems - Complete candidate confirmations for client rosters - Ensure the database is accurate and consistently up to date - Assist recruiters with reference checks and document follow-ups - Complete tasks and email requirements in a timely and organised manner - Provide overall operational support to the Recruitment and Allocations team Qualifications - Exceptional written and verbal English communication skills (essential) - Previous experience in administration, operations support, customer support, or similar roles - Confident and professional phone manner - Strong attention to detail and organisational skills - Ability to multitask in a fast-paced environment - Comfortable working with systems, databases, and basic reporting - Flexible and dependable, especially for after-hours support Requirements - Own laptop or desktop computer (camera required) - Second monitor - Reliable internet connection with backup (Wi-Fi or mobile data) - Backup power solution - Available to start immediately Benefits - Competitive pay: LKR 60,000 – 100,000 per month (hourly basis, depending on experience and hours worked) - Fully remote working environment - Exposure to Australian recruitment and operational processes - Supportive team environment with opportunities for growth

Description and Requirements This position is located within the Transformation Practice Group in MGCC, which provides actionable reporting & BI reporting solutions. The incumbent would work as part of this team to support the projects and engagements with Advance Excel, Power BI, Power Automate, Power Apps, SQL Support Customer related reports and work closely with US Group Business - Claims stateside partners / SPOCs for validation, delivery of regular and adhoc reports Identify issues/risks and bring them to closure before report out Support activities to ensure data analysis & reporting availability with 100% accuracy & timeliness Flexibility to work on multiple projects as required time to time About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! #BI-Hybrid

About Spark Advisors We're building healthcare tech for a system that desperately needs it. Each year, millions of Americans deal with confusing changes to their Medicare plans that impact their prescriptions, access to care, and pocketbooks. These aren’t just inconveniences – they are potentially life-altering changes that leave seniors medically and financially vulnerable. Independent Medicare advisors play a crucial role in guiding seniors through this complexity and helping them find the right coverage for their needs. But their ability to be effective healthcare advocates has long been hamstrung by broken tools and outdated systems. Spark is fixing that. We’re the fastest-growing Medicare platform in the country, combining AI, an industry-leading CRM, and client services to transform how 10,000+ brokers acquire, enroll, and support clients in their local communities. Join a talent-dense team from Square, Ramp, Yext, Oscar, and Cedar — backed by Primary Ventures and Viewpoint Ventures — that is serious about building technology to expand access to quality healthcare. We offer remote work, sabbaticals, company retreats, and other generous benefits that earned us recognition as one of Inc. Magazine’s Best Workplaces of 2025 Healthcare is overdue for innovation. Let’s redefine what its future looks like — together. SummarySpark is hiring a VP of Operations to own operational excellence and strategic execution across the company. We're looking for a proven leader who can scale systems, processes, and teams to support Spark's next phase of growth while maintaining the speed and scrappiness that got us here. The ideal candidate brings a strong analytical foundation, deep experience driving cross-functional initiatives, and a track record of building the operational infrastructure that high-growth companies need to thrive. This role reports directly to the COO and will work closely with leaders across Sales, Finance, Product, and Customer Success to identify opportunities, eliminate friction, and ensure the business runs with precision. Please be advised that, due to business needs, preference will be given to candidates based in the New York City or Denver areas. What You'll Do - Own the strategic vision for how Spark operates: defining priorities, building the roadmap, and driving execution across key business functions. - Lead high-impact, cross-functional initiatives from ideation through implementation, ensuring alignment and accountability at every step. - Build and maintain rigorous operational cadences: business reviews, planning cycles, KPI tracking, and reporting frameworks that keep the leadership team informed and moving. - Analyze business performance data to surface trends, identify bottlenecks, and translate insights into concrete action. - Build financial models and business cases to support strategic investments and resource allocation decisions. - Design and optimize core operational processes to improve efficiency and scalability as Spark grows. - Partner with Product to identify automation opportunities and reduce reliance on manual workflows. - Support change management efforts related to new systems, tools, and organizational structures. - Act as a thought partner to the COO and broader leadership team on the company's most critical strategic questions. What We're Looking For - 8–15+ years of experience in business operations, strategy, management consulting, or a combination, with meaningful time in a high-growth environment. - Proven track record of leading complex, cross-functional initiatives with measurable outcomes. - Strong analytical skills and comfort building financial models, interpreting data, and making evidence-based recommendations. - Experience managing and developing high-performing teams, with the ability to lead through influence across functions you don't directly own. - Exceptional written and verbal communication skills; able to distill complexity and present clearly to executives and external stakeholders. - Structured thinker who can zoom out to set strategy and zoom in to get things done. - High ownership mentality; you don't wait to be told what needs fixing. Nice To Haves - You've operated in a regulated or seasonal business environment. - You have experience in healthcare, insurance, or a similarly complex industry. - You've built or scaled operations at an early- to mid-stage startup CompensationOur salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Spark. In accordance with New York City, Colorado, California, and other applicable laws, Spark is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is listed below. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash. Base Salary $230,000—$280,000 USD Why you should join our team By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it. We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer: - Equity compensation - Health care, including dental and vision through our PEO Sequoia - Flexible work location; co-working available - 401k - Paid Time Off - Monthly Remote Work Stipend (help cover costs of home-office needs) - Paid Parental Leave - Up to 14 weeks for birthing parents - Up to 8 weeks for non-birth parents - 11 paid holidays - 2 week sabbatical at 5 years of employment - Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi Compliance Spark is a proud participant in E-Verify. As part of our commitment to compliance, we use the E-Verify program to confirm the employment eligibility of all employees working in the United States. For more information about E-Verify, please visit www.e-verify.gov. Furthermore, for security and compliance requirements, we’re unable to accommodate international remote work. While we fully support travel and time off, all work must be conducted from an approved location within the U.S. At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. AI Notice: We may use AI-enabled tools to assist with certain aspects of our hiring process. These tools do not replace human decision-making, and all employment decisions are made by qualified team members in compliance with applicable laws.