• Responsible for advancing the functionality and operational efficiency of Information Systems utilizing their expertise in Epic Applications • Intermediate to advanced analysis, design, configuration and implementation • Ensure integration of technology into effective workflow and process design • Provide advanced ongoing analysis, consultation, complex problem-solving, collaboration and application support to users • Contribute to system training • Responsible for ensuring operational efficiency of assigned Epic applications and integrated technology

• Audit claims for accuracy according to audit policies, procedures, and guidelines while encouraging team and individual contributions toward the company's quality initiatives and improvement efforts. • Participate in team efforts to develop or update department standards and provide feedback on department's performance in reaching service and performance level goals. • Remain continuously current on changes and/or additions to all other applicable departments' policies, procedures, and guidelines. • Thoroughly investigate problems and identify and report inconsistencies or ambiguities in manuals, policies, and guidelines. • Compile performance statistics and identify potential trends. • Generate reports. • Participate in testing implemented system changes.

• Support the design, administration, and continuous improvement of employee benefit and wellness programs by analyzing costs, regulatory requirements, market competitiveness, and employee engagement • Conduct benchmarking, research industry trends, monitor legislative developments, and assess potential impacts • Serve as a subject matter expert on health and welfare benefits, leave programs, and workplace health and safety policies, exercising discretion and delivering high-quality service to internal and external stakeholders • Develop and deliver clear, effective employee communications across multiple channels, including the company intranet, plan materials, onboarding, training sessions, and individual consultations, including onboarding and annual open enrollment • Plan and support audit controls through the collection, analysis, and reporting of benefit plan and program data and trends • Draft and maintain departmental procedures and documentation in accordance with compliance guidelines • Manage special projects such as data cleanup initiatives, system upgrades, vendor transitions, and data analysis • Provide support for team initiatives, including events and wellbeing programs, and track and report progress on assigned projects

• Responsible for reviewing property valuations to ensure compliance with federal/state law and Truist risk policy • Successfully use critical thinking and analytical skills to review collateral • Develop and maintain a strong understanding of Mortgage Lending products, policies, processes, and their collateral requirements • Obtain required collateral documentation per program requirements from internal clients, external clients, vendors, and third-party sources • Perform detailed review of all collateral documentation to ensure that loans meet portfolio and investor guidelines • Identify and determine next steps for collateral issues that have been escalated • Consistently communicate with other departments and sales to ensure pipeline metrics and quality guidelines are met • Adhere to all compliance regulations and controls • Develop and maintain positive working relationship with co-workers, internal and external clients, business partners and vendors • Cultivate relationships with peers as a peer mentor