Memorial Hermann Health System

Role Description The Lead Application Analyst is responsible for providing leadership and direction with the design, testing, and implementing of complex information systems and solutions. The Lead Application Analyst possesses advanced knowledge and skills in assigned software applications and various system environments. - Develops and follows project schedules, plans, and timelines. - Conducts and evaluates training sessions for staff, as required. - Participates in team projects, assists with group direction and guidance, coordinates work assignments and problem resolution efforts. - Leads or supports Project Management activities to deliver business-oriented, valuable, and relevant solutions. - Reports directly to the Manager while providing leadership for all levels of Application Analysts. - Applies technical skills to assure the efficient, effective, and consistent delivery of high-quality services. - Demonstrates a commitment to the values of the corporation through active participation in the Partners In Caring, Customer Service, and Continuous Quality Improvement programs. Qualifications - Associates degree and five (5) years experience; or six (6) years experience in lieu of degree. - Six (6) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Management Information Systems (MIS). - Experience in leading projects and supporting the most complex problems. - Experience directing other analysts. - Demonstrated record of bringing tasks and projects to successful conclusion. - Mentors team members and other analysts. - Demonstrates exceptional communication skills. - Comprehensive knowledge of application support, development tools, and methodologies. Requirements - Accountable for leading and providing advanced knowledge in the support of various operating systems and software applications. - Performs tasks that involve analysis, design, building, testing, and implementing computer programs and systems. - Develops, prioritizes, and executes projects according to established schedules and timeframes. - Translates user and department information systems needs into technical solutions. - Acts as an advocate for setting and enforcing technical development, application support, and information management standards. - Demonstrates in-depth knowledge and techniques in supporting Applications in development projects and complex problem-solving efforts. - Prepares, conducts, and evaluates training sessions for staff. - Provides effective Customer Service by being courteous, polite, and friendly toward others at all times. - Performs other duties and special projects as assigned by Manager. Benefits - Ensures safe care to patients, staff, and visitors; adheres to all Memorial Hermann policies, procedures, and standards. - Promotes individual professional growth and development by meeting requirements for mandatory/continuing education. - Models Memorial Hermann’s service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.

Role Description As an integral member of the Analytics Team, the Senior Specialized Business Intelligence (BI) Analyst is responsible for creating advanced, information-based, business intelligence deliverables that will be relied upon by organizational leaders to support critical business decisions. - Provide domain expertise in one or more specific areas, such as: - Clinical - Consumer experience - Finance - Human resources - Marketing - Medical insurance - Operational effectiveness - Supply chain - Work with customers across the organization in clinical, administrative and/or operational areas. - Provide analytical insights from reports and/or dashboard visualizations. - Facilitate discovery of new opportunities and support data-informed decision-making. - Develop new and enhance existing metrics to analyze ongoing performance metrics. - Communicate insights and opportunities to leadership and analytical needs to technical teams. - Serve as a domain expert and mentor to other team members. - Understand and define the problems being solved and procure necessary data sources. - Deliver relevant analytics tools to meet customer objectives and implement solutions for ongoing utilization. Qualifications - Bachelor’s degree, preferably in computer science, management information systems, data science, business administration, statistics, or related field or equivalent experience required. - Master’s degree preferred. - Associate Certified Analytics Professional (aCAP) or another vendor-neutral analytics certification preferred. - Applicable certification or accreditation for domain expertise strongly preferred. - Minimum of 5 years professional experience providing similar analytics services. - Minimum of 5 years professional experience collaborating with customers on the design, creation and execution of analytics deliverables. - Minimum of 5 years professional experience in building self-service analytic reports, dashboards and/or tools. - Demonstrated experience in a dynamic, matrixed organization with executive exposure. - Advanced proficiency with MS Office Suite, SQL, and visualization tools (Tableau preferred). - Demonstrated critical thinking and advanced creative problem-solving skills. - Ability to visualize data meaningfully and communicate effectively. - Exceptional time management skills and attention to detail. - Excellent written and verbal communication skills. - Proven ability to work independently and as part of a team. - Strong customer service, interpersonal and relationship-building skills. Requirements - Act as the analytics domain expert for assigned area(s). - Advise and mentor others offering high-level support, mentorship, education, and training. - Ongoing interactions with customers, leadership, and teams across the organization. - Partner with customers to identify analytics insights and communicate opportunities. - Collaborate with the greater Analytics Team to develop data architecture strategy. - Active participation in the Memorial Hermann Data Governance Program. - Perform regular and ad-hoc analysis to produce user-friendly data analysis and insights. - Continuous improvement of existing processes to identify data inconsistencies. - Summarize analytical insights and communicate them to leadership. - Provide support from problem analysis through resolution. - Further analytics knowledge and skill set through various channels. - Key member of the project team responsible for training and mentoring new analytic professionals. - Ensure safe care to patients, staff, and visitors; adhere to all policies and standards. - Promote individual professional growth and development. - Demonstrate commitment to caring for every member of the community. Benefits - Comprehensive health insurance plans. - Retirement savings options. - Professional development opportunities. - Work-life balance initiatives. - Employee wellness programs.

Role Description Position responsible for ensuring the accuracy and completeness of clinical coding resulting in the appropriate reimbursement and data integrity and validation of the coded information for external and internal affairs. This position typically reports to the Coding Compliance Manager. Qualifications - High school diploma or GED, required - Inpatient: - Registered Health Information Technician (RHIT) - Registered Health Information Administrator (RHIA) - Certified Coding Associate (CCA) - Certified Coding Specialist (CCS) - Certified Inpatient Coder (CIC) - Outpatient: - Registered Health Information Technician (RHIT) - Registered Health Information Administrator (RHIA) - Four (4) years of relevant hospital coding or auditing experience required - Experience coding/auditing in a level 1 trauma facility/academic teaching facility strongly preferred - Extensive knowledge of ICD-10-CM and CPT coding principles and guidelines - Extensive knowledge of 3M Coding applications and resolving coding edits - Working knowledge of reimbursement systems and regulations and policies pertaining to documentation, coding, and billing - Knowledge of database applications and spreadsheet design - Effective oral and written communication skills Requirements - Conducts regular coding audits and coordinates ongoing monitoring of coding accuracy, providing continuous feedback to coding staff - Develops and coordinates educational sessions to all coding staff regarding documentation and accurate coding - Serves as a resource for coding staff on organization-wide coding and documentation standards and guidelines - Designs audit tools to monitor the accuracy of clinical coding - Keeps abreast of coding guidelines and reimbursement reporting requirements - Conducts trend analyses to identify patterns and variations in coding practices - Abides by the Standards of Ethical Coding as set forth by the American Health Information Management Association (AHIMA) and adheres to official coding guidelines - Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service - Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff - Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences - Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues - Other duties as assigned Company Description At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency.

Role Description Leads complex projects to mine and analyze complex and unstructured data sets using advanced statistical methods for use in data driven decision making. Responsible for leading complex cross-functional teams and providing in-depth data insights for complex business problems that can be approached with advanced analytic techniques to collect, explore, and extract insights from structured and unstructured data. Leads engagement with the customer for complex data science efforts and projects. Typically reports to the Manager of Data Science. Qualifications - Bachelor’s Degree in science, engineering, computer science, mathematics, statistics or related STEM field required. - Master’s Degree in Data Science preferred. - Four (4) years of experience in data science is required. - Demonstrated experience performing multiple projects (academic or professional) using a programming language like Python and libraries (numpy, sciPy, etc.) is required. - Professional experience in a hospital setting, with medical informatics, healthcare information technology/finance/revenue cycle data management, or Electronic Health Record (EHR) data management is preferred. - Business analytical skills (process flows, procedures, spreadsheets, modeling, etc.), technical expertise, mathematical skills and good understanding of design and architecture principles are required. - Demonstrated knowledge of the Extract, Transform, and Load (ETL) process, SQL databases, and handling large data sets. - Demonstrates knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks. - Knowledgeable of advanced statistical techniques and concepts (regression, properties of distributions, statistical tests and proper usage, etc.) and experience with applications. - Ability to communicate, gather requirements and execute storytelling with data. - Possesses working knowledge of the data science project life cycle. - Advanced level programming skills in addition to a working knowledge and experience of statistical analysis tools. - Demonstrates advanced problem solving, analytical reasoning and decision-making skills. - Demonstrates ability to identify and seek needed information to perform problem/situation analysis. - Strong understanding and experience in researching and resolving data issues with a logical, instinctive, and problem-solving mentality working with large, complex and incomplete sources. - Exhibits strong project management skills, with an ability to work independently on multiple projects with competing priorities and a strong commitment to meeting goals and deadlines. - Understanding of database management tools. - Possesses analytical skills and ability to understand and interpret results based on advanced statistical techniques. - Strong written and verbal communication skills in IT and business environments; ability to communicate to technical and non-technical audiences. - Ability to work under minimal supervision in a fast-paced multidisciplinary environment. - Exhibits customer service skills in the form of first-rate work products and project management. - Demonstrates interest in learning new tools and processes. - Ability to manage challenging client situations. - Ability to troubleshoot and recommend solutions. - Ability to translate complex information for a wide range of stakeholders. Requirements - Develops custom data models and algorithms to apply to data sets. - Develops and applies algorithms or models to key business metrics with the goal of improving operations or answering business questions. Provides findings and analysis for use in decision making. - Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. - May provide some leadership, coaching, and/or mentoring to subordinate group. - Maintains existing models and evaluates their goodness of fit. - Provides in-depth data insights from structured and unstructured data for complex business problems through use of advanced analytics techniques, predictive modeling, data mining/visualization and pattern analysis tools. - Performs research, analysis, and modeling on organizational data. - Develops and tests hypotheses and communicates findings in clear, precise and actionable manner to project and leadership teams. - Works closely with teams to identify, understand, and resolve data issues and improve efficiency, productivity and scalability of data processes. - Assists with the evaluation of data science vendors and tools. - Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. - Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. - Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues. - Other duties as assigned.

• Responsible for advancing the functionality and operational efficiency of Information Systems utilizing their expertise in Epic Applications • Ensuring integration of technology into effective workflow and process design • Providing advanced ongoing analysis, consultation, complex problem-solving, collaboration and application support to users • Supporting and optimizing Epic Deficiency Tracking and Epic Identity applications with a strong focus on data integrity, workflow support, and system functionality within a complex healthcare environment • Partnering closely with HIM and operational teams to support physician documentation compliance, record integrity, and Epic build enhancements while troubleshooting complex issues, identifying workflow gaps, and ensuring accurate system performance

• Responsible for primary diagnosis and procedural coding for designated ambulatory and hospital outpatient settings • Assign proper and accurate medical codes for diagnosis, procedures, and services performed in an outpatient setting • Typically reports to the Coding Manager • Reviews medical record documentation to identify pertinent diagnosis/procedures for code assignment • Effectively assigns ICD-10-CM, modifiers, and HCPCS codes to outpatient records • Maintains 95% or greater coding accuracy and meets established productivity standards • Adheres to the Standards of Ethical Coding as set forth by AHIMA • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education

• Provides clinical pharmacy services and cost containment initiatives • Ensures safe care to patients and adheres to policies and procedures • Participates in continuing education programs for pharmacy staff • Assists with implementation of educational programs for healthcare professionals

• Lead Technical Business Intelligence (BI) Analyst is responsible for individually contributing to and leading teams in the provision of technical expertise in one or more analytics toolsets • Work with customers from clinical, administrative and/or operational areas across the System • Provide analytical tools that drive insights, complex data extracts and integration, reports and advanced dashboard visualizations • Develop and enhance existing metrics to analyze ongoing performance metrics • Lead initiatives to work with customers and Analytics Team members to understand the problems being solved • Procure and integrate the disparate data sources necessary to analyze needs appropriately • Troubleshoot complex technical problems and serve in a lead technical advisory role to other BI Analysts • Lead projects to analyze and integrate disparate data sources to ETL into an EDW

• This position is responsible for concurrent review of inpatient medical records to identify opportunities for improving the quality of physician documentation. • This position facilitates modifications to clinical documentation through concurrent interaction with physicians (face-to-face and electronically) and other members of the health care team. • The goal of this position is to achieve a complete medical record in order to support complete, accurate and timely coding. • Communicates with physicians, case managers, coders, and other healthcare team members to facilitate comprehensive medical record documentation to reflect clinical treatment, decisions, and diagnoses for inpatients. • Utilizes the hospital’s designated clinical documentation system to identify opportunities for physician and hospital outcomes. • Provides or coordinates education to all internal customers related to compliance, coding, and clinical documentation issues and acts as a consultant to coders when additional information or documentation is needed to assign the correct DRG. • Responsible for the day-to-day evaluation of documentation by the medical staff and healthcare team in accordance with the hospital’s designated clinical documentation system. • Gathers and analyzes information pertinent to documentation findings and outcomes. • Contributes to a positive working environment and performs other duties as assigned or directed to enhance the overall efforts of the organization. • Develops physician education strategies to promote complete and accurate clinical documentation and correct negative trends. • Identifies patterns, trends variances and opportunities to improve documentation review and process. • Researches literature and stays abreast of CMS rules and regulations, incorporating changes to daily practice for overall documentation enhancement. • Assists in the development and reporting of performance measures to the medical staff and other departments and prepares physician specific data information. • Conferences with key physicians to review outcome information (including physician profile data if relevant) as it relates to documentation clarity, completeness, and correct DRG designation. • Coaches physicians to improve their documentation so it more accurately reflects intensity of services and severity of illness. • Documents conference and results. • Attends various hospital service line meetings, reviewing outcome information, and educating physicians on service line specific improvement opportunities. • Complies with HIPAA and Code of Conduct policies. • Assists with special projects as needed. • Demonstrates competency for individual performance and development in the following areas: Customer Service, Job Skills, Resource Management, Teamwork, and Innovation. Directors shall determine percentage weight distribution for each competency category. • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.

• Responsible for advancing the functionality and operational efficiency of Information Systems utilizing their expertise in Epic Applications. • Ensures integration of technology into effective workflow and process design as well as ensuring operational efficiency of assigned Epic applications and integrated technology. • Provides advanced ongoing analysis, consultation, complex problem-solving, collaboration and application support to users. • Responsible for contributing to system training. • Utilizes knowledge and skills to function as a technical resource on Epic and assume higher level project responsibilities. • Responsible for the analysis, design, configuration, implementation, optimization, and support of Epic Willow Ambulatory applications and related technologies supporting ambulatory pharmacy operations. • Partners with pharmacy staff, operational leaders, and technical teams to improve workflows, resolve complex application issues, support system upgrades and maintenance, and ensure effective integration of technology into daily operations across retail, specialty, and home health pharmacy environments. • Supports new pharmacy builds, ongoing system enhancements, project coordination, user support, and training initiatives.