Memorial Hermann Health System

Role Description As an integral member of the Analytics Team, the Lead Technical Business Intelligence (BI) Analyst is responsible for individually contributing to and leading teams in the provision of technical expertise in one or more analytics toolsets to support the creation of information-based, business intelligence deliverables that will be relied upon by organizational leaders to support critical business decisions. - Work with customers from clinical, administrative and/or operational areas across the System to provide analytical tools that drive insights, complex data extracts and data integration, reports and/or advanced dashboard visualizations. - Facilitate discovery of insights, new opportunities, and support data-informed decision-making for identified challenges. - Develop new and enhance existing metrics to analyze ongoing performance metrics. - Lead initiatives to understand and define problems being solved, procure and integrate disparate data sources, and deliver relevant analytics tools to meet customer objectives. - Troubleshoot complex technical problems and serve in a lead technical advisory role to other BI, Specialized and Technical BI Analysts. - Analyze and integrate disparate data sources to ETL into an EDW. The Lead Technical Business Intelligence Analyst is a senior analytics professional responsible for developing and delivering data-driven solutions that support Population Health and Value-Based Care initiatives across Memorial Hermann. - Partner with business, clinical, and payer stakeholders to analyze claims and healthcare performance data. - Build Tableau dashboards and reporting solutions, providing actionable insights that improve patient outcomes and operational performance. - Possess strong technical expertise in business intelligence and data visualization. - Excel at problem-solving and managing competing priorities. - Serve as a trusted advisor and mentor while leading complex analytics projects. Qualifications - Bachelor’s degree, preferably in computer science, management information systems, data science, business administration, statistics, or related field or equivalent experience required. - Master’s degree strongly preferred. - Technical certifications in relevant application(s) strongly preferred (i.e., Tableau). - Associate Certified Analytics Professional (aCAP) or another vendor-neutral analytics certification preferred. Requirements - Expert proficiency with one or more of the following tools required, credentials/certification strongly preferred: - Database and Query Languages – CCL, SQL, Nomad, Oracle, Vertica, Snowflake - Visualization tools – Tableau (preferred), Spotfire, Sisense, Qlik or Microsoft PowerBI - Data Visualization Server Administration tools – Tableau Core and Data Management Server - Data Prep/Transformation tools – Tableau Prep, Hadoop, Alteryx, Paxata, Trifacta, Altair, Talend - Statistical tools – R, SAS, SPSS, Matlab, Minitab - Data Science tools – R, Python, SAS, dataiku, DataRobot, Cnvrg, Anaconda - Proficiency with MS Office Suite: Excel (Pivot tables, VBA, Macros), Word, PowerPoint, Visio, Access, required. - Minimum of 7 years professional experience collaborating with customers on the design, creation and execution of analytics deliverables. - Minimum of 7 years professional experience in building self-service analytic reports, dashboards and/or tools supporting decision-making and actionable metric monitoring by customers. - Ability to lead projects and teams independently to deliver results. - Demonstrated experience and successful results from working in a dynamic, matrixed organization with executive exposure and engagement. - Demonstrated critical thinking and expert creative problem-solving skills. - Ability to visualize data in a meaningful way to communicate effectively. - Exceptional time management skills and attention to detail. - Excellent written and verbal communication skills. - Proven ability to work independently and in a leadership capacity of a team under established deadlines. - Strong customer service, interpersonal and relationship-building skills. Benefits - Competitive salary and benefits package. - Opportunities for professional development and growth. - Supportive work environment fostering teamwork and collaboration. Company Description At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. - We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations. - We prioritize safety, compassion, personalization, and efficiency. - If you want to advance your career and contribute to our vision of creating healthier communities, we want you to be a part of our team.

Role Description The Clinical Documentation Improvement (CDI) Auditor Educator will facilitate improvement system-wide in the overall quality, completeness, and accuracy of the medical record documentation through extensive audit investigation, education, and data analysis. The incumbent will be responsible for: - Identification of patterns, trends, and opportunities for the entire CDI team, at all acute care facilities, to improve accuracy and outcomes. - Assisting with large retrospective audits, at the request of hospital clients system-wide. - Educating physicians, if needed. Reports to the CDI Quality/Education Manager. The CDI Auditor reports to the Director as an individual contributor and provides recommendations on clinical documentation quality improvement and education programs. Qualifications - Bachelor's of Nursing, required; Master’s Degree in Nursing or Management preferred. - Current State of Texas license or temporary/compact license to practice professional nursing. - One of the following is required: - Certified Clinical Documentation Specialist (CCDS) from the Association of Clinical Documentation Improvement Specialists. - Certified Clinical Documentation Integrity Professional (CDIP) from the American Health Information Management Association (AHIMA). - Certified Coding Specialist (CCS) from the American Health Information Management Association (AHIMA). - Three (3) years of Clinical Documentation Integrity (CDI) experience required. - Approved AHIMA ICD-10-CM/PCS Trainer preferred. - Previous CDIS auditing and education experience and/or CDIS supervisory/management background preferred. - Strong computer proficiency including working knowledge of MS Office- Word, Excel, and Outlook and 3M Coding and Reimbursement software; experience with Epic EMR preferred. - Excellent communication, analytical, and problem-solving skills are essential. - Strong organizational skills and must be detail-oriented. - Highly analytical with strong risk assessment, impact analysis, and problem-solving skills. - Highly self-motivated, yet demonstrate ability to be a team player and take direction. - Flexible and able to multi-task and prioritize workload on a daily basis, performing concurrent chart reviews as needed. Requirements - Audits case reviews and queries of Clinical Documentation Specialists (CDIS) to ensure quality and compliance, using audit tools developed. - Tracks, trends, and reports audit findings for each Clinical Documentation Specialist (CDIS), Hospital Region, and System-wide to Director/management team. - Identifies knowledge gaps and provides clear explanations and interpretations on missing, unclear, conflicting, or non-compliant information captured by the CDIS. - Researches, investigates, and remains up to date on both clinical and coding guidelines in quarterly Coding Clinics as they relate to physician documentation improvement needed, in an ICD-10 coding environment. - Assists in overall quality, timeliness, and completeness of the quality health record to ensure appropriate data, provider communication, and quality outcomes. Serves as a resource for appropriate clinical documentation. - Develops presentation material and provides training and education to physicians and CDIS staff as needed in an effort to strengthen documentation practices and ensure accurate coding that reflects the severity of illness (SOI) and risk of mortality (ROM) of patients they serve. - Responsible for using audit tools to conduct clinical quality audits. - Develops and updates policies and procedures around the CDIS audit function; and refines audit tools as needed in collaboration with Director/management team. - Collaborates with leadership to conduct focused post-discharge documentation and coding audits as requested by hospital clients system-wide. - Ensures safe care to patients, staff, and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity, and quality of service. - Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff. - Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues. - Other duties as assigned.

• Responsible for supporting operational and strategic analytics projects, with cross-functional collaboration • Leads domain-specific projects, manages cross-functional initiatives, develops project methodologies and ensures project success • Manages recurring and ad hoc reporting requests, develops dashboards and data visualizations, and partners with stakeholders to deliver accurate, meaningful analytics for business initiatives and presentations • Analyzes domain workflows for operational bottlenecks • Owns business analysis for analytics use-cases • Designs complex reports for strategic decision support using front end tools • Identifies opportunities for process optimization and cost reduction

• Create advanced, information-based, business intelligence deliverables • Provide domain expertise in areas such as clinical, consumer experience, finance, human resources, marketing, medical insurance, operational effectiveness and/or supply chain • Work with customers across the organization to provide analytical insights from reports and/or dashboard visualizations • Communicate insights and opportunities to leadership • Deliver relevant analytics tools to meet customer’s objectives • Implement and support the solutions for ongoing utilization

Role Description The Sr. Physician Recruiter is responsible for the strategic recruitment of employed and private practice physicians to meet community needs at the organization’s facilities by utilizing a variety of recruiting resources in support of Memorial Hermann’s provider recruitment process. Qualifications - Bachelors degree in Human Resources or related field of study preferred; or the equivalent combination of education and experience, required - Five (5) or more years experience in physician recruitment, sales, marketing, or physician relations in a health care setting - Strong knowledge of physician recruitment - Excellent interpersonal skills - Ability to interact effectively with physicians and colleagues at all levels of the organization - Ability to function independently (minimal direct supervision) and work effectively as a member of the provider recruitment team Requirements - Collaborates with the Provider Recruitment Team, MH leadership, campus administration, and the medical staff to develop and implement a physician sourcing plan - Involved in the full recruitment cycle of the physician recruitment process including marketing, sourcing, interviewing, preliminary prescreening, site visit coordination, contract negotiations, follow-up, and onboarding - Works collaboratively with the Physician Network Development team and the Provider Recruitment Team in developing recruitment strategies - Reviews, screens, and identifies qualified applicants, interviewing using appropriate techniques and evaluating qualifications - Follows the organization’s recruitment policies and procedures while maintaining compliance with all national laws and guidelines - Participates in recruitment events such as national conferences, career fairs, and physician training programs - Maintains key working relationships with MH leadership and various departments involved in physician recruitment - Provides consultative physician recruitment services to internal customers - Actively participates in other recruitment-related and departmental duties as assigned - Ensures safe care to patients, staff, and visitors; adheres to all Memorial Hermann policies, procedures, and standards - Promotes individual professional growth and development by meeting requirements for mandatory/continuing education - Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences Benefits - Supports department-based goals which contribute to the success of the organization - Serves as preceptor, mentor, and resource to less experienced staff

Role Description Responsible for primary diagnosis and procedural coding for designated ambulatory and hospital outpatient settings. Responsible for proficiently assigning proper and accurate medical codes for diagnosis, procedures, and services performed in an outpatient setting, such as, but not limited to emergency department, outpatient clinics, same day surgeries, or diagnostic testing (radiology and laboratory). Typically reports to the Coding Manager. Qualifications - High School Diploma or GED required; Associates degree in Health Information Management or any Healthcare Related Field preferred - Registered Health Information Technician (RHIT), Registered Health Information Administrator (RHIA), or relevant Coding certification(s) from American Health Information Management Association (AHIMA) or American Association of Professional Coders (AAPC) required - Three (3) years of hospital or ambulatory coding experience required for Surgery/Observation - Two (2) years of hospital or ambulatory coding experience required for Emergency Department - Two (2) years of hospital or ambulatory coding experience required for Interventional Radiology - One (1) year of hospital or ambulatory coding experience preferred for Ancillary/Recurring - Experience coding in a level 1 trauma facility/academic teaching facility preferred - Effective oral and written communication skills - Strong knowledge of ICD-10-CM and/or CPT - Analytical skills necessary to interpret data contained in the health records and to assign appropriate codes - Proficient knowledge of human anatomy, physiology, medical terminology and surgical terminology - Critical thinking, good judgment and decision-making skills - Knowledge of coding compliance policies, official coding guidelines, regulatory requirements and internal policies and procedures affecting the coding process - Proficient in navigating a Windows-based application environment Requirements - Reviews medical record documentation to identify pertinent diagnosis/procedures that require code assignment for outpatient records and accurately code the diagnoses and procedures using ICD-10-CM coding conventions for the purpose of reimbursement, research, and compliance with federal regulations - Reviews the medical record to assure specificity of diagnoses, procedures, and appropriate reimbursement for hospital and professional charges - Queries physicians when code assignments are not straightforward or documentation in the record is inadequate, ambiguous, or unclear for coding purposes - Keeps abreast of coding guidelines and reimbursement reporting guidelines and brings identified concerns to manager for resolution - Effectively assigns ICD-10-CM, modifiers, and HCPCS codes to outpatient records - Responsible for maintaining 95% or greater ICD-10-CM and/or HCPCS coding and consistently meet established productivity standards while keeping abstracting errors to a minimum - Abides by the Standards of Ethical Coding as set forth by the American Health Information Management Association (AHIMA) and adheres to official coding guidelines - Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service - Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff - Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues - Other duties as assigned

• Provides high quality medical nutrition therapy and weight management education to patients and clients • Assesses nutritional needs and develops individualized nutrition care plans • Collaborates with the multi-disciplinary treatment team • Documents nutrition care plans in the medical record • Provides nutrition education to patients and/or families • Ensures safe care to patients, staff and visitors and adheres to policies, procedures, and standards • Promotes individual professional growth and development by meeting requirements for continuing education.

• Provide high quality medical nutrition therapy to patients and clients • Assessment of nutritional needs, provision of medical nutrition therapy and nutrition education • Function on a multi-disciplinary team as a resource to the physician staff and others • May participate in community service by providing nutrition education to various groups or individuals outside the hospital

Role Description Responsible for reviewing clinical documentation and diagnostic results as appropriate to extract data and apply appropriate ICD-10-CM/CPT4 codes and modifiers for billing, internal and external reporting, research, and regulatory compliance. Accurately code conditions and procedures as documented in the ICD-10-CM Official Guidelines for Coding and Reporting. Typically reports to Coding Manager. Qualifications - High School Diploma or GED required; Associate Degree in medical area preferred. - One of the following licenses is required: - Certified Coding Specialist (CCS) - Certified Professional Coder (CPC) - Registered Health Information Technician (RHIT) - Registered Health Information Administrator (RHIA) - Certified Medical Coder (CMC) - Certified Coding Associate (CCA) - Two (2) years outpatient coding experience required; six (6) months of HCC experience preferred. - Ability to code multi-specialties for physicians including E&M Levels. - Effective oral and written communication skills. Requirements - Assigns codes for diagnoses, treatments, and procedures according to the appropriate classification system for outpatient encounters. - Utilizes technical coding principles and APC reimbursement expertise to assign appropriate ICD-10-CM diagnoses, CPT 4, E&M Levels, and modifiers. - Reviews documentation to extract and enter data accurately for other abstracting fields. - Follows coding compliance policies, official coding guidelines, regulatory requirements, and internal policies and procedures affecting the coding process. - Abides by the Standards of Ethical Coding as set forth by the American Health Information Management Association (AHIMA) and adheres to official coding guidelines. - Ensures safe care to patients, staff, and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity, and quality of service. - Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff. - Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues. - Other duties as assigned.

Role Description As an integral member of the Analytics Team, the Specialized Business Intelligence (BI) Analyst is responsible for creating information-based, business intelligence deliverables that will be relied upon by organizational leaders to support critical business decisions. The Specialized BI Analyst will provide domain expertise in one or more specific areas, such as: - Clinical - Consumer experience - Finance - Human resources - Marketing - Medical insurance - Operational effectiveness - Supply chain This position will primarily work with customers across the organization in clinical, administrative and/or operational areas to provide analytical insights from reports and/or dashboard visualizations to facilitate discovery of new opportunities and support data-informed decision-making. The Specialized BI Analyst will be tasked with: - Domain-specific requests to support transformation of data and information into actionable insights. - Communicating insights and opportunities to leadership. - Understanding and defining the problems being solved. - Procuring and integrating the data sources necessary to analyze needs appropriately. - Delivering appropriate relevant tools to meet customer objectives. - Implementing and supporting solutions for ongoing utilization. Qualifications - Bachelor’s degree, preferably in computer science, management information systems, data science, business administration, statistics, or related field or equivalent experience required. - Master’s degree preferred. - Associate Certified Analytics Professional (aCAP) or another vendor-neutral analytics certification preferred. - Applicable certification or accreditation for domain expertise preferred. Requirements - Minimum of 2 years professional experience providing similar analytics services for this role to one or more domain areas. - Minimum of 2 years professional experience collaborating with customers on the design, creation and execution of analytics deliverables. - Minimum of 2 years professional experience in building self-service analytic reports, dashboards and/or tools supporting decision-making. - Demonstrated experience working in a dynamic, matrixed organization with executive exposure. - Basic proficiency with the following tools: - MS Office Suite: Excel (Pivot tables, VBA, Macros), Word, PowerPoint, Visio, Access (Required) - Database querying: SQL - Visualization tools – Tableau (preferred), Sisense, Qlik or Microsoft PowerBI - Statistical tools - R, Python, SAS, SPSS or other statistical tools for data analysis (Preferred) - Demonstrated critical thinking and creative problem-solving skills. - Ability to visualize data in a meaningful way. - Exceptional time management skills and attention to detail. - Excellent written and verbal communication skills. - Proven ability to work independently and as part of a team under established deadlines. - Strong customer service, interpersonal and relationship-building skills. Benefits - Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency. - Supports department-based goals which contribute to the success of the organization. - Serves as preceptor, mentor and resource to less experienced staff. - Demonstrates commitment to caring for every member of our community. Principal Accountabilities - Develops, prioritizes and executes projects according to established schedules and timeframes. - Follows and enforces technical and documentation standards. - Demonstrates in-depth knowledge and techniques in supporting other systems and application programmers in projects. - Uses scripting tools & ServiceNow functionality to create scripts and automate tasks. - Builds Quality Assurance Scripts for Patch and Upgrade testing. - Performs regular data audits and resolves identified issues. - Maintains and supports ServiceNow operational functions. - Escalates to vendor and involves them in defect and incident resolution as required. - Stays current on technologies that are required for this development. - Participates in Agile Scrum process that is leveraged as the team's SDLC. - Develops and implements enterprise IT tools to support an IT managed service delivery approach. - Focuses on continual service improvement to increase efficiency and cost optimization of services. - Develops, defines, and documents systems management policies, processes, procedures, and drives implementation. - Performs user administration on enterprise management supporting technologies. - Troubleshoots and resolves technical issues. - Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards. - Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues. - Other duties as assigned.