• Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems • Researches and resolves problems and errors which may include those related to fraud support and internet operations • Obtains a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures • Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues • Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy • Demonstrates a genuine interest in their customers and asks questions to resolve the customers concern while understanding how U.S. Bank can help meet their financial needs • Presents options to customers about ways to make their banking easy and convenient while ensuring the needs of the customer always come first

• Receive, own, and resolve support tickets raised by Inixion clients — taking full accountability from first contact to resolution. • Use remote access tools to diagnose and troubleshoot issues directly within client environments. • Analyse, replicate, and resolve support cases within Inixion's escalation guidelines. • Liaise with internal departments — Development, Technical Consulting, and management — to drive swift resolution of outstanding issues. • Maintain thorough, clear documentation on all tickets to support team continuity and knowledge sharing. • Communicate proactively with your manager, flagging issues as they arise rather than after the fact. • Uphold a high standard of written and verbal communication with clients at all times. • Support colleagues when capacity or complexity demands it. • Travel to client sites and internal Inixion meetings as required.

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Core to Figma’s success—and heart—is our community. We care deeply about empowering our community, particularly through a time of rapid change in the industry, and one of the ways we can do that is through education. To support this work, we’re seeking a Manager of Customer Education Design to lead a team of Education Designers and Motion Designers in creating multimedia learning resources for Figma users. This team delivers pedagogically sound content—including courses, videos, and hands-on projects—that supports both major product launches and ongoing customer education programs. These resources span the full learning journey, from first-time activation to advanced skill development. Success in this role requires strong leadership that enables the team to balance craft and speed, alongside thoughtful, timely coaching. Close alignment with cross-functional partners across customer education and go-to-market teams will be essential to ensure impact and consistency. This role also involves establishing clear and predictable team rhythms, grounded in well-defined roles, standardized processes, and measurable outcomes. This is a player-coach role, with the manager supporting the team on content creation as Figma continues to ship products and features at high velocity. This is a full-time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: - Lead and manage a team of Education Designers and Motion Designers to deliver high-quality multimedia learning experiences - Own the Figma Learn property and be responsible for continued updates and optimization - Oversee the development of education resources - Partner closely with cross-functional teams (Education Content Strategy, Product, Marketing, Advocates) to align on priorities and learning goals - Ensure learning content supports key product launches and broader customer education programs - Provide clear, timely coaching and feedback to support team growth and performance - Establish and maintain effective team rhythms, planning processes, and communication practices We'd love to hear from you if you have: - Have 3+ years of experience managing and developing multidisciplinary teams (instructional design, motion design, or similar) - Proven ability to deliver high-quality learning content at scale - Strong communication and stakeholder management skills, with experience collaborating with cross-functional partners, especially in go-to-market functions - Ability to move with velocity, pivoting when needed to support updated priorities - Have strong technical aptitude, are proficient in AI tools, and have hands-on experience with Figma or similar technologies While not required, it’s an added plus if you also have: - Experience building learning programs for SaaS or design tools At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information. Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future. Annual Base Salary Range: $169,000—$269,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: - Holding interviews in an accessible location - Enabling closed captioning on video conferencing - Ensuring all written communication be compatible with screen readers - Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

Job Title: Customer Service Representative Location: Remote Job type: Full-time Contractor (W2) Pay Range: $20-25/hour Mandarin Speaking and writing is required for this position Who We Are: Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform. Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey. This person should be passionate about helping and supporting student's learning experiences, takes full ownership of user experience, learns quickly, can handle complex situations, and consistently delivers a high standard of service. This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels. What You Will Do: - Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone. - Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage, ensuring accurate, timely, and professional communication. - Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved. - Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience. - Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience. - Maintain a high standard of service quality, empathy, and professionalism in every interaction. - Contribute to customer success initiatives, operational improvements, and user-experience optimization projects. Work Hours: - Day shift: - Mon-Fri: 10am-7pm - Sat-Sun:8:30am-5:30pm - Night shift: 3pm-12am - Candidates who are available Fri-Sun will be given priority How You can be Qualified: - Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired. - Fast learner with the ability to understand complex processes, policies, and product details. - Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations. - Excellent communication skills — capable of explaining information simply, professionally, and empathetically. - Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting. - Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families. - Tech-savvy and comfortable using multiple communication tools and internal systems. - Excellent verbal and written communication skills - Fluency in Mandarin is required; proficiency in English communication is essential. Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.