• The Patient Advocate will handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers. • Responsible for coordinating testing services for patients by reviewing test request forms and additional documentation. • Work with healthcare providers to complete the required documentation and sample submission. • Confirm insurance eligibility and benefit levels and communicate with patients. • Independently manage assigned work and meet production and quality metrics. • Be the hub across all departments: work with technology, revenue cycle, field sales, and lab teams on handling orders and billing processes.

• Respond to customer inquiries via phone, email, and chat in a timely, efficient and professional manner. • Troubleshoot customer issues, identify root causes, and provide effective solutions. • Guide customers on product usage, features, and best practices to enhance their experience. • Effectively communicate the value proposition of the program to customers considering cancellation, offering targeted promotions when necessary to reinforce its benefits. • Escalate complex issues to Team Leads when necessary. • Account retention through inbound and outbound channels. • Document customer interactions and maintain accurate, up-to date records in Kustomer. • Contribute to the knowledge base by sharing valuable insights and helpful feedback. • Stay up-to-date on product updates, company policies, and department needs. • Identify opportunities to improve customer experience and service delivery. • Collaborate with other departments to ensure seamless customer support. • Maintain a positive and professional attitude even in challenging situations ensuring trust and value for our members.

Role Description Driven by our Passion for People, our Remote Customer Care Specialists are keen on driving great customer experience. The Remote Customer Care Specialist provides client support via chat; assisting with client inquiries, troubleshooting and general support. - Respond to all client communication via email. - Provide client support regarding account inquiries, service, programs/promotions, and .com/Direct technical issues. - Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. - Agents may be asked to transition between channels at any time. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value. Company Description

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Deliver outstanding customer support via phone calls, chats, and emails; - Build strong and lasting customer relationships; - Keep up with evolving tools and technology; - Handle sensitive customer data with care and security; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with developers and cross-functional specialists. What you need to succeed in this role: - Excellent Hebrew and English skills (C1 for both spoken and written); - At least 6 months of experience in a customer support role; - Strong analytical thinking and research skills; - Experience in travel industry; - Positive, proactive and responsible attitude; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: - Experience in hospitality or logistics; - Ecperience with CRM systems, like Zendesk. Benefits: - Flexible schedule; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.