Vice President of Customer Insights
Location
New Jersey
Posted
51 days ago
Salary
$200K - $240K / year
Seniority
Lead
Job Description
Vice President of Customer Insights
Caesars Entertainment
• obsess over their customer and pride themselves on developing features their customers love. • a critical component of developing our strategies with their deep understanding of our customer behaviors, market trends, and data analysis to drive our business growth. • optimize the product development lifecycle, scale operational excellence, and ensure customer insights directly influence product strategy. • drive process scalability, foster cross-functional alignment, and build a customer-centric culture that fuels product-led growth. • own the systems, insights, and organizational structures that reduce operational bottlenecks and strengthen product market fit across the portfolio.
Job Requirements
- 10+ years of experience in product management, product operations, or a related discipline, with at least 5 years in a leadership role.
- Deep understanding of modern product development practices, customer discovery methodologies, and cross-functional collaboration with experience with optimizing teams, communication strategies and is a champion of change management
- Analytical and data-driven, with experience building KPI frameworks and leveraging data to drive consensus decision making
- A customer-centric mindset, representing the voice of the user at every stage of product development.
- Excellent presentation skills to educate, inspire, and drive unity across multidisciplinary teams. Advanced proficiency in PowerPoint is required.
- Proven track record aligning teams across sales, marketing, engineering, and design to execute cohesive strategies.
- Passion and expertise for organizational design and business processes management. Bringing efficiencies to teams to allow them to focus, create, and deliver is second nature.
- Executive level communication and storytelling to offer effective updates and streamline communication to a broad audience
- You lead and manage your team members with clear accountability frameworks, while maintaining open communication, collaboration, and mentorship. Their success makes you shine as a manager.
Benefits
- medical, vision, and dental insurance
- life insurance
- disability insurance
- a 401(k)-matching program
- paid Flexible Time Off
- paid company holidays
- short-term or long-term incentive compensation, including cash bonuses and stock program participation
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