Location: Remote supporting PST hours Shields is seeking an experienced person who loves to work with and lead people, has strong management skills, who is highly motivated self-starter who is looking for a challenging career with a fast-growing company in specialty pharmacy management services. Applicants should be results-oriented with a positive outlook and a clear focus on high quality. A natural forward planner who critically assesses their own performance. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare. Applicant should be service-oriented, motivational in their style and have a clear focus on performance accountability and employee development. The applicant must be able to work as a member of a close-knit team. A Supervisor of Patient Engagement is a key leadership position supporting Shields Health Solutions Engagement Center team. This position will provide day-to-day leadership for a significant portion of the Engagement Center and will be responsible for leading a team of Patient Engagement team members. This person is primarily responsible for ensuring either/both of the following: Manage all responsible work of assigned sites/clinics and ensure service level metrics are reached in accordance with contract requirements. The leader is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the team, and any other support team members. Key Responsibilities: - Directly lead and manage a team of Patient Engagement Specialists to ensure timely and accurate prior authorization and financial assistance support to assist patients in obtaining medication. - Proactively manage support in assigned hospitals and/or clinics to ensure patients receive medications on time - Lead and manage a Patient Engagement team to ensure all service level goals are met and patients receive the highest quality care - Manage all aspects of ADP, Paid Time Off (PTO), and Time Reports for team members - Complete audits of team in supported systems required to ensure efficient workflow - Manage responsiveness to new requests in supported systems - Provide front-line supervision and ongoing coaching and performance management to the Patient Engagement team - Monitor and acting on all forms of communication between the Patient Engagement team and other clinical teams as needed - Work with on-site management at hospital partners for any collaboration calls, such as quarterly calls, kick off calls, as needed calls - Patient Engagement team meetings: create agendas, run meetings, follow-up - Hospital Management meeting: calls from on-site managers to review status, identify areas for improvement, and areas of success - Record keeping/notes of all collaboration calls and team meetings - Provide guidance/assistance/troubleshooting in daily tasks for Patient Engagement team members as requested by team - Review and address any concerns with Patient Engagement team, and hospital partners as needed - Establish efficient workflows between the Patient Engagement team and liaison team via collaboration with clinical integration team and on-site managers. - Provide insight to various teams across company for growth and development opportunities as needed - Work with various teams for special projects - Report on hiring needs based on implementation roll outs - Assist in interviewing, and onboarding new team members - Coordinate access requests for new hires - Coordinate training with Clinical Training Team - Absorb overflow work in times of short staffing or excess workload - Investigate research needed for data analytics team, contracting team as needed - Manage on site pharmacy relations and workflows through some/all of the following: reversal of claims, delivery slips, coordination of care, phone calls - Use discretion and maintain confidentiality of highly sensitive and private data. - Ability to lead, manage, and motivate team members that are in both remote working environments and/or at on-site Shields hub locations - Reports to Director or Manager of Patient Engagement Experience/Requirements: Required Licensure/Certification: - We are seeking experienced pharmacy technicians who are registered with the State of employment and nationally certified as a CPhT. Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements. Years of Experience: - Required 3+ years of pharmacy technician experience (3-5+ years’ experience preferred in Specialty Pharmacy) - Strongly preferred leadership experience (i.e. Regional Team Lead or equivalent type role or experience where you have led other team members even if they do not directly report to you) Education: - Required: High School diploma / GED required - Preferred Education: High School / GED (Bachelor’s degree is preferred or actively working toward degree) - Preferred Training: Training in leadership/management theory and its practical applications in the workplace (on-line / classroom / self-study) Skills: - Strong communication presence with ability to influence without formal authority - Ability to make decisions and negotiate with more senior leaders resulting in a mutual and positive outcome - Excellent leadership and interpersonal skills - Ability to effectively train and inspire Patient Engagement team leaders to be more independent - Strong operational management skills and able to evaluate trends and identify opportunities for program improvement - Ability to manage projects and see them through effective completion - Manage and prioritize workload while meeting deliverables and expectations - Ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement - Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals - Ability to use discretion and maintain confidentiality of highly sensitive and private health information - Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word - Strong phone skills - Knowledge and skills using Pharmacy dispensing or EMR systems (knowledge of the Willow, Qs1, and RX30 software system a plus) and able to identify relevant information with a focus on quality is also desirable. - Proficient in excel using basic formulas, data manipulation, graph creation, and other moderately advanced excel skills - Possess strong organizational skills - Remote positions not in a Shields core location (Stoughton, Phoenix): Willingness to travel up to 20% if needed to meet job requirements Job Salary: Range between $70,000 to $75,000. *In addition to offering annual bonus potential, salary determinations at the time of offer may vary based on multiple differentials including but not limited to: - Specialized Skills - Training - Experience - Education California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy. By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment. Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Description Job Title: Care Navigator Reports to: Clinical Operations Manager Company Summary: Ascend Medical, founded in 2021, has a mission to elevate body, mind and soul. Our advanced primary care clinically integrates behavioral, metabolic and lifestyle aspects of health to keep you well physically, mentally and emotionally. Ascend started as a convenient, hybrid delivery model spanning digital and at home modalities, meeting patients where they are: at home, at work or anywhere else. We have since evolved and now partner with traditional primary care providers to augment their offering, allowing patients to experience Ascend through brick-and-mortar, digital and at-home channels. Unlike your typical healthcare system, Ascend is designed to innovate. Innovation starts with a culture that is excited to reimagine healthcare and is not afraid to disrupt. We try to avoid any micro-management of employees but rather embrace a core set of values that empower our team-members to make smart decisions: Our values: - Patients before Profits - Empathy before Expedience - Progress before Stagnation - Team before Individual - Safety before Everything At Ascend Medical, you’ll be part of a team of caring and innovative professionals who are forging a new path in healthcare – one that is patient-centered, affordable, and highly convenient. Ascend boasts the highest patient satisfaction scores in the industry (net promoter score consistently above 95) and we excel in delighting patients. Company benefits: We offer a competitive benefits package to our employees: - Medical - Dental - Vision - 401k w/ Match - Generous PTO, paid parental leave, company holidays - Free healthcare with Ascend including telemedicine options - Flexible schedule and work/life balance Position Summary: Care Navigators are the company’s patient support liaisons and are often the first Ascend care team member to interact with new members, an important role where the company’s commitment to patient-first accessible healthcare is on display. Care Navigators are responsible for managing crucial aspects of a patient’s individualized care plan including providing clinical and administrative support, triaging patients, booking appointments, and preparing patients for examinations. With one-on-one interactions, this role will directly impact the lives of people – helping them get comfortable with a new approach to primary care. The Care Navigator is an integral member of a team focused on providing excellent and comprehensive primary care for a specific population of patients. Key Performance Outcomes: - 100% consent forms collected from the patient - 100% of credit cards collected prior to appointment, combined with front office, - 80% reappointment, new patients - 60% reappointment, existing patients (may already been rescheduled so weighted reappointment %) - 100% follow up on labs, referrals, prescriptions - Present with a polished professional appearance with the ability to demonstrate kindness, compassion, energy, and a patient-first focus. Key Responsibilities: - Book telehealth appointments, triage patients virtually, and records patient interview, history & chief complaint utilizing Ascend’s EMR. - Facilitate telehealth consultations by pre-visit chart review or planning, ensuring all equipment is operable prior to appointment, orienting patients to the technology, facilitates communication between provider and patient as needed, and participating in assessments by utilizing technology and other equipment for the purposes of the telehealth encounter. - Prepare patients for examinations and performs/sets up referrals for routine screening tests; assists physician with exams; explain treatment procedures and physicians' instructions to patient. - Work directly with the Care Coordinator to ensure all patients have care plans and follow up appointments lined out by the provider. - Organize and manage inbound and/or outbound communications – calls, chats, and emails as assigned. - Offer advice and guidance to new and existing members, educating new members on the benefits of Ascend Medical and clearly guide members on how to utilize the company’s services, and assist patients to understand and navigate their health insurance so they maximize available benefits. - Processes patient phone messages, online messages, follow up calls, and routing them to other team members as appropriate; call/secure messaging with patients to obtain and relay pertinent information for the physician. - Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful, and kind with dealing with patients, visitors, the public and all colleagues Qualifications: - High school diploma or equivalent is required. - Graduate from a nationally accredited Medical Assistant program OR equivalent healthcare preparation (i.e. foreign-trained physician, paramedic, etc.) is required. - Certified Clinical Medical Assistant (CCMA) preferred - Minimum of 2 years MA experience working in a healthcare setting required. - Must be current in CPR certification Knowledge, Skills, and Abilities: - Knowledge of clinical procedures, medical anatomy, physiology, ICD-10 and CPT codes, insurance eligibility, and copay determination. - Excellent communication skills utilizing appropriate medical terminology; and following appropriate legal and ethical professional conduct. - Creative minded to leverage the strengths of Ascend to problem solve needs - High energy, growth minded, and curious to learn more - Highly Adaptable - Critical thinker- understands nuance and can read between the lines - Team player, you’re joining a company where collaboration and feedback is encouraged. - Must enjoy the art of the conversation and thrive in an environment that necessitates frequent communication with multiple people. - Self-aware problem solver and have a passion to change the landscape of primary healthcare. - Must be task oriented, self-motivated, and able to work remotely without supervision. - Strong ability to utilize technology, experienced with documentation into an EMR - Spoken and written fluency in English. Bilingual preferred Work Environment: This is a high growth, fast paced small organization. The ability to be productive, agile, and successful in an intense work environment is critical. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Role Description We are looking for a Care Support Specialist I to join our Nevada team. This is a remote position. Working closely with clients, caregivers, and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us. Every Day You Will: - Manage a high-volume inbound/outbound Service Center Calls dealing with Human Resources related inquiries (time-off, payroll, timekeeping, employee health) and process patient and health plan care requests. - Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations. - Maintain exceptional customer service for all callers, as indicated by call reviews and after call surveys. - Input accurate data entry of sensitive information. - Conduct status reviews, over the phone, and record reviews, to ensure service delivery of caregivers and compliance. - Screen patients and caregivers for additional programs and benefits to enhance their lives. - Maintain reliable work schedules. - Display empathy, actively listening, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship. - Address all questions or complaints, and provide an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner. - Follow up and engage with patients and caregivers via phone calls, SMS, and emails, in a professional manner. - Serve as a key point-of-contact for enrolled caregivers such as for pay discrepancies, timesheet errors, direct deposit change, schedule change of caregivers, and more. - De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution. - Adhere to a revolving monthly client service and compliance standard. - Effectively input and update the case file and account data within CRMs. - Manage call dashboards and reporting to assist in managing assignments. Qualifications - Previous experience in a Customer Service environment. - At least 1 year of experience in high-volume inbound call center or contact center environment. - Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint. - A passion for providing a high level of customer service, including the ability to show empathy, active listening, and patience. - Ability to organize, set priorities, and manage time effectively. - Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types. - Ability to resolve issues over the telephone with eager customers, comfortably, defusing and de-escalating frustrated callers successfully. - Attention to detail in reviewing records. - Ability to meet and/or exceed targets/metrics. - Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking. Requirements - Two years of relevant experience in a healthcare call center or contact center environment (nice-to-have). - Healthcare/startup experience (nice-to-have). - Bilingual in Spanish, or other languages, desired (nice-to-have). - Experience in HR Service center is preferred (nice-to-have). Benefits - Competitive compensation. - Medical benefits. - Retirement plans. - Wellness programs. - Fun company events. - Ongoing learning opportunities to grow your career. Company Description At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment.

Role Description As our Care Adviser, you will play a vital role in supporting Wellthy’s Care Coordinators by executing care-related tasks with precision and efficiency. While not a direct point of contact for families, you will work behind the scenes to ensure our members’ caregiving needs are met seamlessly. Your responsibilities will include: - Executing a variety of care-related tasks to support Care Coordinators in delivering a high-quality member experience. - Maintaining a task load that aligns with employment status while consistently meeting output and quality standards. - Leveraging Wellthy’s Care Network and available tools to ensure timely and effective task completion. - Conducting thorough research to gather, analyze, and synthesize information that supports members’ caregiving needs. - Utilizing creative thinking to identify and implement effective, resourceful solutions tailored to individual care plans. - Partnering closely with Care Coordinators and Care Managers to ensure seamless execution of tasks and timely progress. - Proactively communicating updates, task progress, and any barriers to completion. - Ensuring all assigned tasks meet Wellthy’s quality standards, including attention to detail, timeliness, and accuracy. - Supporting the development, maintenance, and improvement of internal resources, including guides and team tools, contributing to the depth of Wellthy’s knowledge base. - Engaging in professional development opportunities to build expertise and prepare for potential specialization within key focus areas (e.g., medical, mental health, logistics). - Contributing to Wellthy’s broader team culture and goals by providing feedback on workflows, participating in team discussions, and supporting cross-functional initiatives. - Assisting with non-client-specific work such as writing guides, advising on product and service improvements, or collaborating on marketing materials as needed. Qualifications - Open to learning, experimenting, and evolving. - Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively. - Remote Work Experience. - Associates Degree or Higher. - 3+ years work experience in Health Care, Caregiving field, as well as customer service or administrative experience. - Housing: 1+ years experience in senior living facilities or property management, Section 8/Low-income housing vouchers, or facility placement preferred. - Medical: Experience researching and vetting medical providers and specialists. - Mental Health: Experience in mental health/substance abuse with a general knowledge of diagnoses. Experience locating mental health providers, residential facilities, and support groups. - In Home Support: Experience with private and agency in-home support services including childcare, elderly care, personal care. - Finance: Experience with medical billing/coding, insurance, and billing claims. - Veterans: Experience with Veterans Affairs, benefits, and services for military personnel and their families. Requirements - To work remotely, you must have a strong internet connection, quiet space to take calls, and a professional (distraction-free) environment. - Location: This is a remote and US states based opportunity. We ask that you work in a location that is private, with secure (not public) internet and phone access. - Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating. - Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space. - Our Wellthians are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia. Benefits - Pay Rate: $19/hour (including training). - Remote work environment. - Medical, dental, and vision benefits within 30 days of hire. - Retirement saving account with matching company contributions. - Mental health benefits. - 15 days paid vacation, two additional days for each subsequent year (up to a maximum of 25 days). - Sick and Caregiving Days. - Professional development initiatives for growth. - Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.