Role Description We are looking for a Care Support Specialist I to join our Nevada team. This is a remote position. Working closely with clients, caregivers, and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us. Every Day You Will: - Manage a high-volume inbound/outbound Service Center Calls dealing with Human Resources related inquiries (time-off, payroll, timekeeping, employee health) and process patient and health plan care requests. - Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations. - Maintain exceptional customer service for all callers, as indicated by call reviews and after call surveys. - Input accurate data entry of sensitive information. - Conduct status reviews, over the phone, and record reviews, to ensure service delivery of caregivers and compliance. - Screen patients and caregivers for additional programs and benefits to enhance their lives. - Maintain reliable work schedules. - Display empathy, actively listening, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship. - Address all questions or complaints, and provide an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner. - Follow up and engage with patients and caregivers via phone calls, SMS, and emails, in a professional manner. - Serve as a key point-of-contact for enrolled caregivers such as for pay discrepancies, timesheet errors, direct deposit change, schedule change of caregivers, and more. - De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution. - Adhere to a revolving monthly client service and compliance standard. - Effectively input and update the case file and account data within CRMs. - Manage call dashboards and reporting to assist in managing assignments. Qualifications - Previous experience in a Customer Service environment. - At least 1 year of experience in high-volume inbound call center or contact center environment. - Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint. - A passion for providing a high level of customer service, including the ability to show empathy, active listening, and patience. - Ability to organize, set priorities, and manage time effectively. - Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types. - Ability to resolve issues over the telephone with eager customers, comfortably, defusing and de-escalating frustrated callers successfully. - Attention to detail in reviewing records. - Ability to meet and/or exceed targets/metrics. - Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking. Requirements - Two years of relevant experience in a healthcare call center or contact center environment (nice-to-have). - Healthcare/startup experience (nice-to-have). - Bilingual in Spanish, or other languages, desired (nice-to-have). - Experience in HR Service center is preferred (nice-to-have). Benefits - Competitive compensation. - Medical benefits. - Retirement plans. - Wellness programs. - Fun company events. - Ongoing learning opportunities to grow your career. Company Description At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment.

Role Description As our Care Adviser, you will play a vital role in supporting Wellthy’s Care Coordinators by executing care-related tasks with precision and efficiency. While not a direct point of contact for families, you will work behind the scenes to ensure our members’ caregiving needs are met seamlessly. Your responsibilities will include: - Executing a variety of care-related tasks to support Care Coordinators in delivering a high-quality member experience. - Maintaining a task load that aligns with employment status while consistently meeting output and quality standards. - Leveraging Wellthy’s Care Network and available tools to ensure timely and effective task completion. - Conducting thorough research to gather, analyze, and synthesize information that supports members’ caregiving needs. - Utilizing creative thinking to identify and implement effective, resourceful solutions tailored to individual care plans. - Partnering closely with Care Coordinators and Care Managers to ensure seamless execution of tasks and timely progress. - Proactively communicating updates, task progress, and any barriers to completion. - Ensuring all assigned tasks meet Wellthy’s quality standards, including attention to detail, timeliness, and accuracy. - Supporting the development, maintenance, and improvement of internal resources, including guides and team tools, contributing to the depth of Wellthy’s knowledge base. - Engaging in professional development opportunities to build expertise and prepare for potential specialization within key focus areas (e.g., medical, mental health, logistics). - Contributing to Wellthy’s broader team culture and goals by providing feedback on workflows, participating in team discussions, and supporting cross-functional initiatives. - Assisting with non-client-specific work such as writing guides, advising on product and service improvements, or collaborating on marketing materials as needed. Qualifications - Open to learning, experimenting, and evolving. - Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively. - Remote Work Experience. - Associates Degree or Higher. - 3+ years work experience in Health Care, Caregiving field, as well as customer service or administrative experience. - Housing: 1+ years experience in senior living facilities or property management, Section 8/Low-income housing vouchers, or facility placement preferred. - Medical: Experience researching and vetting medical providers and specialists. - Mental Health: Experience in mental health/substance abuse with a general knowledge of diagnoses. Experience locating mental health providers, residential facilities, and support groups. - In Home Support: Experience with private and agency in-home support services including childcare, elderly care, personal care. - Finance: Experience with medical billing/coding, insurance, and billing claims. - Veterans: Experience with Veterans Affairs, benefits, and services for military personnel and their families. Requirements - To work remotely, you must have a strong internet connection, quiet space to take calls, and a professional (distraction-free) environment. - Location: This is a remote and US states based opportunity. We ask that you work in a location that is private, with secure (not public) internet and phone access. - Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating. - Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space. - Our Wellthians are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia. Benefits - Pay Rate: $19/hour (including training). - Remote work environment. - Medical, dental, and vision benefits within 30 days of hire. - Retirement saving account with matching company contributions. - Mental health benefits. - 15 days paid vacation, two additional days for each subsequent year (up to a maximum of 25 days). - Sick and Caregiving Days. - Professional development initiatives for growth. - Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

Job DetailsJob Category: AttorneyBest Best & Krieger LLP is a nationally recognized law firm focused on delivering effective and client-service oriented solutions to complex legal issues facing public agencies, businesses and individuals across the U.S. BBK is proud to trace the firm's success back to the groundwork of professionalism and community service laid by its founders 135 years ago. Today, with nearly 250 attorneys in offices throughout California and in Oregon and Washington, D.C., we efficiently and meaningfully assist our clients with complex, multi-disciplinary issues and provide creative solutions. At BBK, we place a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to culture, community and equal opportunity. We are proud of our workplace culture, where we respect and value our colleagues for their unique perspectives and experiences. QualificationsWe have an immediate opening for a health care attorney with at least 3 years of litigation experience and an interest in health care law to help deliver effective solutions to complex legal issues facing clients that administer or provide health care services. Our health care clients primarily include health plans and hospitals. The health care team at BBK advises on a broad array of health care legal matters, including health care regulatory and compliance matters, health care reimbursement, health care operations, health information privacy and security, Medi-Cal managed care, provider and vendor contracting, payer-provider disputes, and mergers and acquisitions. Ideal candidates will have knowledge and experience litigating health care reimbursement and regulatory compliance matters, including arbitration and litigation of reimbursement disputes. Public agency experience and experience with health care regulatory matters related to public health care providers and Medi-Cal a plus. Candidates must be admitted to practice in California. The ideal candidate will also be admitted in Nevada, or willing to take the Nevada bar exam. The reasonably expected pay scale for this position seeking an associate with 3 or more years of experience is $127,500 - $185,000. The actual salary within that range will depend on the selected candidate’s years of practice and experience. We encourage all interested candidates to apply. Read more about BBK's Work from Anywhere policy: https://bbklaw.com/working-at-bbk Best Best & Krieger is an equal opportunity employer.

Career Category Corporate Services Job Description HOW MIGHT YOU DEFY IMAGINATION? If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Live What you will do Let’s do this. Let’s change the world. In this vital role you will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. The PAL works in a highly visible, strong team environment to provide exceptional customer service on all levels. Specifically, listen to patients, interpreting their specific needs and providing friendly, professional and well-informed answers to their non-medical, logistical questions. The PAL will work with the patient to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL will work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources and more. - Secure written or electronic HIPAA consent to Amgen By Your Side for patients in the assigned geography - Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections - Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient’s family and team of healthcare providers to empower the patient to become their own advocate - Educate the patient on TEPEZZA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access - Provide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed - Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for rare disease therapies, common prior authorization requirements, and coding and billings requirements - Provide access and reimbursement education based on the enrolled patient’s TEPEZZA benefits to physician offices and sites of care - Educate the physician office and/or SOC on TEPEZZA coverage based on the patient’s benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access - Investigate access challenges pre and post-infusion - Partner with Safety and PV and report AE’s and product complaints through medical information. - Work closely with the cross functional team including Case Managers, the Site of Care team, market access, matrix partners and external vendors - Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements Win What we expect of you We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a person with these qualifications. Basic Qualifications: - Doctorate degree and 2 years of patient services, reimbursement or account management experience - Master's degree and 4 years of patient services, reimbursement or account management experience - Bachelor's degree and 6 years of patient services, reimbursement or account management experience Preferred Qualifications: - Field reimbursement, buy & bill experience - Scientific background and ability to learn product and disease information. - Orphan or Rare disease experience. - Familiarity with HIPAA guidelines and FDA requirements. - Familiarity with and Adherence to internal and OIG Compliance guidelines a must - Ability to handle difficult patient cases and resolve hurdles. - Ability to work in team environment and manage communication with case Liaisons and sales reps. - Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment. - Strong analytical skills and ability to report on meaningful activity in the region. - Proficient in Microsoft Office. - Professional, proactive demeanor. - Strong interpersonal skills. - Excellent written and verbal communication skills. - Ability and willingness to conduct field travel, as well as to travel to company meetings, client sites, etc. including some overnight and weekend travel (~50%) Thrive What you can expect of us As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being. In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including: - Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. - A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan - Stock-based long-term incentives - Award-winning time-off plans and bi-annual company-wide shutdowns - Flexible work models, including remote work arrangements, where possible Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com Application deadline Amgen's application is on 5/10/26 for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .Salary Range 164,276.10USD -222,255.90 USD