Headquartered in New York, New York, Wellthy is a privately held healthcare coordination service that specializes in complex family care. Founded in 2014, Wellthy operates as a “
Care Adviser
Location
United States
Posted
50 days ago
Salary
$19 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Care Adviser
Wellthy
Role Description As our Care Adviser, you will play a vital role in supporting Wellthy’s Care Coordinators by executing care-related tasks with precision and efficiency. While not a direct point of contact for families, you will work behind the scenes to ensure our members’ caregiving needs are met seamlessly. Your responsibilities will include: - Executing a variety of care-related tasks to support Care Coordinators in delivering a high-quality member experience. - Maintaining a task load that aligns with employment status while consistently meeting output and quality standards. - Leveraging Wellthy’s Care Network and available tools to ensure timely and effective task completion. - Conducting thorough research to gather, analyze, and synthesize information that supports members’ caregiving needs. - Utilizing creative thinking to identify and implement effective, resourceful solutions tailored to individual care plans. - Partnering closely with Care Coordinators and Care Managers to ensure seamless execution of tasks and timely progress. - Proactively communicating updates, task progress, and any barriers to completion. - Ensuring all assigned tasks meet Wellthy’s quality standards, including attention to detail, timeliness, and accuracy. - Supporting the development, maintenance, and improvement of internal resources, including guides and team tools, contributing to the depth of Wellthy’s knowledge base. - Engaging in professional development opportunities to build expertise and prepare for potential specialization within key focus areas (e.g., medical, mental health, logistics). - Contributing to Wellthy’s broader team culture and goals by providing feedback on workflows, participating in team discussions, and supporting cross-functional initiatives. - Assisting with non-client-specific work such as writing guides, advising on product and service improvements, or collaborating on marketing materials as needed. Qualifications - Open to learning, experimenting, and evolving. - Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively. - Remote Work Experience. - Associates Degree or Higher. - 3+ years work experience in Health Care, Caregiving field, as well as customer service or administrative experience. - Housing: 1+ years experience in senior living facilities or property management, Section 8/Low-income housing vouchers, or facility placement preferred. - Medical: Experience researching and vetting medical providers and specialists. - Mental Health: Experience in mental health/substance abuse with a general knowledge of diagnoses. Experience locating mental health providers, residential facilities, and support groups. - In Home Support: Experience with private and agency in-home support services including childcare, elderly care, personal care. - Finance: Experience with medical billing/coding, insurance, and billing claims. - Veterans: Experience with Veterans Affairs, benefits, and services for military personnel and their families. Requirements - To work remotely, you must have a strong internet connection, quiet space to take calls, and a professional (distraction-free) environment. - Location: This is a remote and US states based opportunity. We ask that you work in a location that is private, with secure (not public) internet and phone access. - Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating. - Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space. - Our Wellthians are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia. Benefits - Pay Rate: $19/hour (including training). - Remote work environment. - Medical, dental, and vision benefits within 30 days of hire. - Retirement saving account with matching company contributions. - Mental health benefits. - 15 days paid vacation, two additional days for each subsequent year (up to a maximum of 25 days). - Sick and Caregiving Days. - Professional development initiatives for growth. - Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.
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FOX RehabilitationFox Rehabilitation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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