Description Job Title: Care Navigator Reports to: Clinical Operations Manager Company Summary: Ascend Medical, founded in 2021, has a mission to elevate body, mind and soul. Our advanced primary care clinically integrates behavioral, metabolic and lifestyle aspects of health to keep you well physically, mentally and emotionally. Ascend started as a convenient, hybrid delivery model spanning digital and at home modalities, meeting patients where they are: at home, at work or anywhere else. We have since evolved and now partner with traditional primary care providers to augment their offering, allowing patients to experience Ascend through brick-and-mortar, digital and at-home channels. Unlike your typical healthcare system, Ascend is designed to innovate. Innovation starts with a culture that is excited to reimagine healthcare and is not afraid to disrupt. We try to avoid any micro-management of employees but rather embrace a core set of values that empower our team-members to make smart decisions: Our values: - Patients before Profits - Empathy before Expedience - Progress before Stagnation - Team before Individual - Safety before Everything At Ascend Medical, you’ll be part of a team of caring and innovative professionals who are forging a new path in healthcare – one that is patient-centered, affordable, and highly convenient. Ascend boasts the highest patient satisfaction scores in the industry (net promoter score consistently above 95) and we excel in delighting patients. Company benefits: We offer a competitive benefits package to our employees: - Medical - Dental - Vision - 401k w/ Match - Generous PTO, paid parental leave, company holidays - Free healthcare with Ascend including telemedicine options - Flexible schedule and work/life balance Position Summary: Care Navigators are the company’s patient support liaisons and are often the first Ascend care team member to interact with new members, an important role where the company’s commitment to patient-first accessible healthcare is on display. Care Navigators are responsible for managing crucial aspects of a patient’s individualized care plan including providing clinical and administrative support, triaging patients, booking appointments, and preparing patients for examinations. With one-on-one interactions, this role will directly impact the lives of people – helping them get comfortable with a new approach to primary care. The Care Navigator is an integral member of a team focused on providing excellent and comprehensive primary care for a specific population of patients. Key Performance Outcomes: - 100% consent forms collected from the patient - 100% of credit cards collected prior to appointment, combined with front office, - 80% reappointment, new patients - 60% reappointment, existing patients (may already been rescheduled so weighted reappointment %) - 100% follow up on labs, referrals, prescriptions - Present with a polished professional appearance with the ability to demonstrate kindness, compassion, energy, and a patient-first focus. Key Responsibilities: - Book telehealth appointments, triage patients virtually, and records patient interview, history & chief complaint utilizing Ascend’s EMR. - Facilitate telehealth consultations by pre-visit chart review or planning, ensuring all equipment is operable prior to appointment, orienting patients to the technology, facilitates communication between provider and patient as needed, and participating in assessments by utilizing technology and other equipment for the purposes of the telehealth encounter. - Prepare patients for examinations and performs/sets up referrals for routine screening tests; assists physician with exams; explain treatment procedures and physicians' instructions to patient. - Work directly with the Care Coordinator to ensure all patients have care plans and follow up appointments lined out by the provider. - Organize and manage inbound and/or outbound communications – calls, chats, and emails as assigned. - Offer advice and guidance to new and existing members, educating new members on the benefits of Ascend Medical and clearly guide members on how to utilize the company’s services, and assist patients to understand and navigate their health insurance so they maximize available benefits. - Processes patient phone messages, online messages, follow up calls, and routing them to other team members as appropriate; call/secure messaging with patients to obtain and relay pertinent information for the physician. - Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful, and kind with dealing with patients, visitors, the public and all colleagues Qualifications: - High school diploma or equivalent is required. - Graduate from a nationally accredited Medical Assistant program OR equivalent healthcare preparation (i.e. foreign-trained physician, paramedic, etc.) is required. - Certified Clinical Medical Assistant (CCMA) preferred - Minimum of 2 years MA experience working in a healthcare setting required. - Must be current in CPR certification Knowledge, Skills, and Abilities: - Knowledge of clinical procedures, medical anatomy, physiology, ICD-10 and CPT codes, insurance eligibility, and copay determination. - Excellent communication skills utilizing appropriate medical terminology; and following appropriate legal and ethical professional conduct. - Creative minded to leverage the strengths of Ascend to problem solve needs - High energy, growth minded, and curious to learn more - Highly Adaptable - Critical thinker- understands nuance and can read between the lines - Team player, you’re joining a company where collaboration and feedback is encouraged. - Must enjoy the art of the conversation and thrive in an environment that necessitates frequent communication with multiple people. - Self-aware problem solver and have a passion to change the landscape of primary healthcare. - Must be task oriented, self-motivated, and able to work remotely without supervision. - Strong ability to utilize technology, experienced with documentation into an EMR - Spoken and written fluency in English. Bilingual preferred Work Environment: This is a high growth, fast paced small organization. The ability to be productive, agile, and successful in an intense work environment is critical. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Role Description We are looking for a Care Support Specialist I to join our Nevada team. This is a remote position. Working closely with clients, caregivers, and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us. Every Day You Will: - Manage a high-volume inbound/outbound Service Center Calls dealing with Human Resources related inquiries (time-off, payroll, timekeeping, employee health) and process patient and health plan care requests. - Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations. - Maintain exceptional customer service for all callers, as indicated by call reviews and after call surveys. - Input accurate data entry of sensitive information. - Conduct status reviews, over the phone, and record reviews, to ensure service delivery of caregivers and compliance. - Screen patients and caregivers for additional programs and benefits to enhance their lives. - Maintain reliable work schedules. - Display empathy, actively listening, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship. - Address all questions or complaints, and provide an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner. - Follow up and engage with patients and caregivers via phone calls, SMS, and emails, in a professional manner. - Serve as a key point-of-contact for enrolled caregivers such as for pay discrepancies, timesheet errors, direct deposit change, schedule change of caregivers, and more. - De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution. - Adhere to a revolving monthly client service and compliance standard. - Effectively input and update the case file and account data within CRMs. - Manage call dashboards and reporting to assist in managing assignments. Qualifications - Previous experience in a Customer Service environment. - At least 1 year of experience in high-volume inbound call center or contact center environment. - Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint. - A passion for providing a high level of customer service, including the ability to show empathy, active listening, and patience. - Ability to organize, set priorities, and manage time effectively. - Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types. - Ability to resolve issues over the telephone with eager customers, comfortably, defusing and de-escalating frustrated callers successfully. - Attention to detail in reviewing records. - Ability to meet and/or exceed targets/metrics. - Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking. Requirements - Two years of relevant experience in a healthcare call center or contact center environment (nice-to-have). - Healthcare/startup experience (nice-to-have). - Bilingual in Spanish, or other languages, desired (nice-to-have). - Experience in HR Service center is preferred (nice-to-have). Benefits - Competitive compensation. - Medical benefits. - Retirement plans. - Wellness programs. - Fun company events. - Ongoing learning opportunities to grow your career. Company Description At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment.

Role Description As our Care Adviser, you will play a vital role in supporting Wellthy’s Care Coordinators by executing care-related tasks with precision and efficiency. While not a direct point of contact for families, you will work behind the scenes to ensure our members’ caregiving needs are met seamlessly. Your responsibilities will include: - Executing a variety of care-related tasks to support Care Coordinators in delivering a high-quality member experience. - Maintaining a task load that aligns with employment status while consistently meeting output and quality standards. - Leveraging Wellthy’s Care Network and available tools to ensure timely and effective task completion. - Conducting thorough research to gather, analyze, and synthesize information that supports members’ caregiving needs. - Utilizing creative thinking to identify and implement effective, resourceful solutions tailored to individual care plans. - Partnering closely with Care Coordinators and Care Managers to ensure seamless execution of tasks and timely progress. - Proactively communicating updates, task progress, and any barriers to completion. - Ensuring all assigned tasks meet Wellthy’s quality standards, including attention to detail, timeliness, and accuracy. - Supporting the development, maintenance, and improvement of internal resources, including guides and team tools, contributing to the depth of Wellthy’s knowledge base. - Engaging in professional development opportunities to build expertise and prepare for potential specialization within key focus areas (e.g., medical, mental health, logistics). - Contributing to Wellthy’s broader team culture and goals by providing feedback on workflows, participating in team discussions, and supporting cross-functional initiatives. - Assisting with non-client-specific work such as writing guides, advising on product and service improvements, or collaborating on marketing materials as needed. Qualifications - Open to learning, experimenting, and evolving. - Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively. - Remote Work Experience. - Associates Degree or Higher. - 3+ years work experience in Health Care, Caregiving field, as well as customer service or administrative experience. - Housing: 1+ years experience in senior living facilities or property management, Section 8/Low-income housing vouchers, or facility placement preferred. - Medical: Experience researching and vetting medical providers and specialists. - Mental Health: Experience in mental health/substance abuse with a general knowledge of diagnoses. Experience locating mental health providers, residential facilities, and support groups. - In Home Support: Experience with private and agency in-home support services including childcare, elderly care, personal care. - Finance: Experience with medical billing/coding, insurance, and billing claims. - Veterans: Experience with Veterans Affairs, benefits, and services for military personnel and their families. Requirements - To work remotely, you must have a strong internet connection, quiet space to take calls, and a professional (distraction-free) environment. - Location: This is a remote and US states based opportunity. We ask that you work in a location that is private, with secure (not public) internet and phone access. - Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating. - Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space. - Our Wellthians are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia. Benefits - Pay Rate: $19/hour (including training). - Remote work environment. - Medical, dental, and vision benefits within 30 days of hire. - Retirement saving account with matching company contributions. - Mental health benefits. - 15 days paid vacation, two additional days for each subsequent year (up to a maximum of 25 days). - Sick and Caregiving Days. - Professional development initiatives for growth. - Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

Job DetailsJob Category: AttorneyBest Best & Krieger LLP is a nationally recognized law firm focused on delivering effective and client-service oriented solutions to complex legal issues facing public agencies, businesses and individuals across the U.S. BBK is proud to trace the firm's success back to the groundwork of professionalism and community service laid by its founders 135 years ago. Today, with nearly 250 attorneys in offices throughout California and in Oregon and Washington, D.C., we efficiently and meaningfully assist our clients with complex, multi-disciplinary issues and provide creative solutions. At BBK, we place a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to culture, community and equal opportunity. We are proud of our workplace culture, where we respect and value our colleagues for their unique perspectives and experiences. QualificationsWe have an immediate opening for a health care attorney with at least 3 years of litigation experience and an interest in health care law to help deliver effective solutions to complex legal issues facing clients that administer or provide health care services. Our health care clients primarily include health plans and hospitals. The health care team at BBK advises on a broad array of health care legal matters, including health care regulatory and compliance matters, health care reimbursement, health care operations, health information privacy and security, Medi-Cal managed care, provider and vendor contracting, payer-provider disputes, and mergers and acquisitions. Ideal candidates will have knowledge and experience litigating health care reimbursement and regulatory compliance matters, including arbitration and litigation of reimbursement disputes. Public agency experience and experience with health care regulatory matters related to public health care providers and Medi-Cal a plus. Candidates must be admitted to practice in California. The ideal candidate will also be admitted in Nevada, or willing to take the Nevada bar exam. The reasonably expected pay scale for this position seeking an associate with 3 or more years of experience is $127,500 - $185,000. The actual salary within that range will depend on the selected candidate’s years of practice and experience. We encourage all interested candidates to apply. Read more about BBK's Work from Anywhere policy: https://bbklaw.com/working-at-bbk Best Best & Krieger is an equal opportunity employer.