• Provide project management for multiple concurrent Infrastructure projects developing pragmatic delivery and implementation plans with project resources. • Responsible for adhering to PMO best practices, standards and framework for projects. • Design, develop and maintain a detailed work breakdown of project milestones, deliverables and tasks to be accomplished for the initiative and ensure that tasks are accomplished on time and within budget. • Leads and communicates project scope, goals and responsibilities to project team. • Establish clear project sponsor and stakeholder expectations and engagement model which is then managed throughout the project life cycle. • Proactively lead and manage program tollgates, risks, issues, mitigation plans, dependencies and continuous improvement actions. • Monitors work of technical personnel, such as network, compute and storage engineers, providing support and direction to meet objectives as needed. • Develops and maintains reporting procedures and monitors performance in project control activities; prepares and distributes reports related to project activities, health, risk, issues and budget. • Drive collaboration and accountability with Tower Leads, Service Managers, Global Operations personnel, and Suppliers to develop and implement infrastructure projects in a complete and timely manner consistent with business needs. • All other responsibilities as directed by management.

• Manage end-to-end SaaS and CRM implementation projects • Lead needs analysis sessions and document functional requirements • Build and monitor project timelines and milestones • Track project health, risks, and overall delivery flow • Coordinate closely with clients, ensuring timely follow-ups and responses • Facilitate communication between internal teams and stakeholders • Maintain accurate documentation and reporting throughout the project lifecycle • Ensure deliverables align with agreed scope and business objectives

• Manage day-to-day execution of EXLdata.ai engagements (demos, POCs, pilots, early rollouts) • Track tasks, milestones, dependencies, and deliverables across engagement workstreams • Ensure adherence to defined timelines, scope, and quality standards • Coordinate across client stakeholders, Engagement Leads, Solution Architects, and delivery teams • Support alignment on engagement objectives, success criteria, and execution plans • Facilitate regular working sessions, standups, and checkpoint meetings • Work with EXLdata.ai agent teams (Data Engineering, Data Quality, Governance, Migration, Annotation, DataOps) to support engagement execution • Track readiness of data, environments, workflows, and demo assets • Escalate dependencies or constraints impacting delivery timelines • Support structured execution of demos and POCs, including environment setup, synthetic data readiness, and workflow validation • Coordinate execution steps across presales, engineering, and solution teams • Ensure consistency and repeatability in engagement execution • Maintain project plans, task trackers, RAID logs, and status reports • Prepare engagement status updates and execution summaries for Program Managers and leadership • Proactively identify risks and issues and support mitigation actions

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Manager, Project Management, Client Onboarding, leads a group of Managers and oversees multiple onboarding portfolios to ensure consistent, predictable delivery performance across the function. This role translates onboarding strategy into execution by standardizing processes, improving delivery outcomes, and scaling team capability. The Senior Manager serves as the operational bridge between enterprise leadership and frontline managers, ensuring alignment to KPIs, capacity plans, and performance standards while proactively mitigating risk across portfolios. - Lead and coach Managers and their onboarding teams across multiple portfolios or business units - Own consolidated delivery outcomes including timelines, quality, client satisfaction, and financial performance across assigned portfolios - Monitor portfolio health, capacity, and performance trends; intervene early to address risks or resource gaps - Standardize onboarding playbooks, governance, reporting, and execution practices across Managers - Serve as primary escalation point for complex, high-risk, or enterprise-impacting implementations - Drive cross-functional coordination and alignment with Enterprise Service Delivery, Technology, Enrollment, and Client Success leadership - Contribute to enterprise capacity planning, KPI target setting, and alignment with sales forecasts and growth plans (in partnership with the Director) - Support enterprise KPI tracking, reporting, performance reviews, and accountability frameworks for the onboarding function - Lead or co-lead continuous improvement initiatives including tooling, automation, and workflow optimization; escalate systemic recommendations to onboarding leadership team - Support workforce planning, hiring plans, Manager development, and succession planning for the function - Coach Managers on risk management, stakeholder communication, delivery leadership, and executive influence - Partner with the Director on strategic initiatives, integrations, organizational scaling efforts, and special programs - Lead high-visibility or at-risk client engagements as needed Qualifications - Bachelor’s Degree - 10+ years project/program management experience, including 5+ years in healthcare/RCM onboarding - 7+ years people leadership experience managing Managers or equivalent team leads - Demonstrated experience managing portfolios or multiple concurrent implementations with measurable delivery outcomes Requirements - Strong knowledge of healthcare revenue cycle operations and onboarding methodologies - Proven ability to lead leaders, coach Managers, and build management capability and bench strength - Advanced portfolio management, capacity planning, and resource allocation skills - Ability to translate enterprise strategy into standardized operational processes and playbooks - Advanced risk management, problem-solving, and operational decision-making capability - Strong financial acumen, including contribution to budgeting, forecasting, and performance metric analysis - Executive-level communication, influence, and stakeholder management skills - Ability to influence cross-functional teams and leadership without direct authority - Ability to balance tactical execution with mid-level operational strategy in a fast-paced, high-growth environment Benefits - Eligible for Ventra performance-based incentive plan - Discretionary incentive bonus in accordance with company policies