Salesforce Business Analyst Location: Remote (WFH) - Manila, Philippines Metro Area (with availability during US time zones) Job Summary: Attention Salesforce Superheroes in the Philippines! Exciting news – Thunder is expanding its horizons, and we are seeking a talented and versatile Business Analyst to join our newly formed, dynamic team in the Philippines. This role demands proficiency in analytical business acumen and consulting experience in Salesforce. Thunder Business Analysts are critical thinkers, ardent learners, and avid fans of discovering how technological capabilities can help drive business goals through the art of the possible. As you grow on your Thunder BA/Consulting path, you will see that delivering innovative business solutions starts with engaging with customers and listening to their stories. You aren’t afraid to “look under the hood” to better understand the inner workings of a platform, or test drive new features. You will have the opportunity to leverage the experiences and knowledge of your team leaders to elevate your consulting career. Our ideal BA candidates are proactive and innovative in overcoming challenges and clearing roadblocks. Bring your grit and resilience! Key Responsibilities: - Analyze business requirements and technological capabilities to drive solution design - Capture customer stories and anticipate their business needs - Leverage organizational knowledge and collaboration to optimize customer solutions - Define and drive testing plans - Facilitate evaluation sessions for clients and confirm feature applications to business needs - Master prioritization techniques that enable Agile development - Act as the contact point on customer interactions to develop client relationship skills - Take responsibility for proposing and delivering customer solutions - Continue learning and expanding your expertise within the Salesforce platform - Partner with team leaders for mentorship to continue honing your skills - Develop project management skills to enable leading entire projects Requirements: - 2+ years of consulting experience within the Salesforce ecosystem - At least 3 Active Salesforce Certifications + willingness to achieve 5 active Salesforce certifications within your first 6 months of employment - Required: - - Salesforce Certified Administrator - Salesforce App Builder - Salesforce Business Analyst - Preferred: - - Salesforce Certified Sales Cloud Consultant - Salesforce Certified Service Cloud Consultant - Salesforce Certified Experience Cloud Consultant - Salesforce Advanced Administrator - Salesforce Certified AI Associate - Salesforce Certified AI Specialist - Willingness to achieve additional certifications on emerging technologies as required per role - Solution and project management-oriented - Experience with office applications and working with basic to advanced formulas in programs such as Excel - Bachelor’s Degree in IT, Computer Science or equivalent - Excellent problem-solving skills and the ability to think analytically. - Ability to work flexible hours to align with US time zones as required by project work. - Understanding of Salesforce best practices, design patterns, and limitations. - Strong business processes, process documentation, and process improvement skills - Strong problem-solving skills and attention to detail. - Strong communication and collaboration skills. - Strong language skills - fluency in English, both written and verbal. Why Thunder? Because You Deserve More Than Just a Job. - A Culture of Builders – We’re a global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in. - Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take. Perks In Store for You: - Generous Health Benefits – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered. - Ownership & Impact – Every employee plays a part in what we’re building (including our CEO/Founder and bosses). Come make your mark! - Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology. - Celebrating You - Enjoy competitive vacation days, wellness leave, and a 13th-month pay—plus performance bonuses and anniversary rewards to celebrate your impact! And because family matters, we provide maternity and paternity leave to support your journey. - Work from anywhere (well, almost 😉) - Enjoy the freedom of Permanent Work From Home (WFH), and an annual WFH Stipend - because the best work happens where you’re happiest. - People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally. - Work Smart, Play Hard - We love to mix work with play – whether it's a casual get-together, a fun virtual activity, or a company celebration, it’s all about connecting and having a good time together. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices. Candidates located and authorized to work in the Philippines are encouraged to apply.

THE WORK: Solutions inspire innovation. You will perform independently and become a subject matter expert while actively participating and contributing to discussions. Your contributions will help provide effective solutions to work-related challenges. This role embraces the art of Requirements Analysis, inviting you to engage deeply and grow your expertise. We look forward to your enthusiasm and fresh perspectives in this exciting journey. - Develop and implement business solutions by leveraging industry, function, and business expertise. - Deliver functional and application designs that align with business needs. - Ensure that solutions accurately represent both current and future business requirements. - Collaborate with stakeholders to gather and refine requirements. - Analyze and document business processes to support solution development. HERE'S WHAT YOU WILL NEED: - Expert proficiency in Requirements Analysis. - Advanced proficiency in Salesforce Service Cloud. - Minimum of 3-7 years of working experience in relevant related skills. - Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: - Intermediate proficiency in Business Process Modeling. - Advanced proficiency in Data Visualization. - Intermediate proficiency in Stakeholder Engagement. - Beginner proficiency in Agile Methodologies. - Intermediate proficiency in Solution Design. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Role Description As a Salesforce Business Analyst, you will: - Collaborate closely with business stakeholders to identify needs and pain points. - Translate business requirements into clear functional specifications and user stories. - Partner with Salesforce architects and developers to design scalable solutions. - Ensure alignment between technical solutions and business objectives. - Evaluate current workflows and propose improvements leveraging Salesforce capabilities. - Define test cases and actively support User Acceptance Testing (UAT). - Create user guides and process documentation. - Deliver training sessions to end-users. - Act as the main point of contact for Salesforce initiatives. - Translate technical concepts into business-friendly language. Qualifications - 5+ years as a Salesforce Business Analyst. - Strong knowledge of Sales Cloud, Service Cloud, and/or Experience Cloud. - Solid understanding of CRM processes (lead-to-opportunity, case management, customer service). - Experience with Flows and Process Builder. - Ability to build reports and dashboards for actionable insights. - Familiarity with data models and security architecture in Salesforce. - Experience working in Agile environments and writing user stories. Requirements - Basic understanding of Apex and Lightning Components. - Familiarity with APIs and integration concepts. - Experience with data migration tools (e.g., Data Loader). - Exposure to training management solutions is a plus. Benefits - Remote-first work model with on-site presence 2x per month. - Opportunity to work in the automotive tech sector. Company Description Portuguese company hires for remote position. Only candidates already based in Portugal will be considered.

• Drive Salesforce innovation by partnering with GTM and cross‑functional teams to uncover business needs and turn them into smart, scalable solutions that fuel growth. • Transform user journeys into action by designing intuitive configurations, workflows, and data models that elevate how our teams operate every day. • Build and optimize automation that reduces manual work, improves data accuracy, and delivers a seamless experience for sales and marketing users. • Champion CRM excellence through proactive data monitoring, dashboard creation, and insights that empower leaders to make confident, data‑driven decisions. • Lead change and enablement efforts by supporting UAT, guiding users through new features, and ensuring smooth rollouts of Salesforce enhancements. • Stay ahead of the curve by continuously exploring new Salesforce capabilities and recommending improvements that help the platform scale with our growth.