About Motion 💡 Motion is creating the command center for creative strategists: an AI-driven analytics and intelligence platform that bridges the gap between performance marketers and creative teams, helping them uncover what's working, what's not, and ultimately ship more winning ads across platforms like YouTube, LinkedIn, Meta, and TikTok. Today, Motion is trusted by some of the world’s top e-commerce and direct-to-consumer brands and agencies (including Vuori, True Classic, The Farmer’s Dog, and HexClad) and has analyzed over $14 billion in media spend. When leading brands want to understand their creative performance, they turn to us. Our founders have built successful companies before, but what we’re most proud of is who chose to build again with them. 10% of our team worked with our founders at their previous company and followed them to Motion. That kind of loyalty doesn’t happen by accident, it’s built on trust, strong culture, and a shared belief in what we’re creating. We're growing fast (2.5x year-over-year and now 70+ team members), our product is sticky, and with a recent $30M Series B raise, we're just getting started. We're building the future of creative intelligence and are looking for talented people to help us get there! 🚀 About the role: 🔎 As a Platform Expert at Motion, you'll be at the forefront of our customer engagement. You will make sure our customers can find the info they need when they need it and have a friendly face to reach out to when things come up. We want our Platform Experts to feel like a friendly & helpful teammate vs. a ticket taker. 👋 Whether interacting with curious prospects or established clients, this role is the face of Motion in Slack and our in-app chat. 🔗 You’ll also be the key connector between our engineering and customer success teams ensuring issues are resolved and client feedback is heard. How you'll make a difference: - Help our clients resolve any issues or questions through slack, in-app chat, and email. Proactively troubleshoot client issues and work with our developers to implement solutions. - Customer communication is about 80% via Intercom and 20% via Slack - Fin AI can fully resolve about 50% of customer inquiries - Customer support team handles about 40% of inquiries - Fin AI escalation to customer support team: ~10% - Be the source of truth for internal technical questions. You know the platform’s capabilities (and the best workarounds) better than anyone! - Advocate for clients by translating recurring themes and feedback into actionable product ideas. - Effectively communicate deeper bugs with our engineering team and provide prompt updates to the customer throughout the resolution process - Own our knowledge base. Based on your conversations, build helpful, easy-to-follow guides to answer common questions. Our customers are some of the sharpest in the DTC space and love to find info on their own! Tools: - Intercom - Retool - Linear for submitting tickets - Slack - Claude to troubleshoot issues Who you are: - Resourceful, self-starter that is endlessly curious and excited to learn and teach. - 3+ years of customer facing technical support experience (motivated, passionate, hungry) - You notice the little things and are constantly curious. You ask the right questions and always try to find workarounds when facing roadblocks. - You bring a positive, infectious energy to all interactions and love helping people! - Comfortable use of AI on a daily basis - You have the ability to thrive in a fast-paced environment with evolving requirements and priorities Bonus: Understanding of the importance of creative in the paid media landscape What you'll love about Motion 💜 - Competitive compensation package: We offer competitive compensation, including equity for all employees, health benefits from day one, a monthly health & lifestyle stipend to support your well-being, 20 days of PTO, and a $1,500 work-from-home stipend. - Growth that speaks for itself: Motion has strong product-market fit, 2.5x YoY growth, second-time founders with deep industry knowledge, and $30M in Series B funding to fuel our momentum. - Training & development: We have comprehensive onboarding to prepare you to be an expert in our industry and will build an individualized learning plan once you’re fully ramped. - Expertise & autonomy: You’ll learn to become a marketing expert and have the autonomy to make decisions and influence our output. - A culture of collaboration & transparency: We value chatting through opinions over top-down decisions, maintain transparency across the organization into decision-making processes, and ensure your voice will be heard if you have any feedback. - Remote-first with hybrid flexibility: We're a remote-first company with team members spanning Canada, the U.S., and beyond, but also have office spaces in 4 main hubs (Toronto, Montreal, Vancouver, and Porto) for optional hybrid work. - Team connection: To stay connected in a virtual workspace, we get together at least once yearly for a company-wide offsite (this year, we spent a week by the lake in Muskoka, Canada!) - Virtual: Day-to-day, we use Roam, an AI-powered virtual office platform that fosters spontaneous collaboration, drop into meetings or quick chats, and interact with colleagues for a simulated, "live" digital headquarters. - In-person: Outside of the option to go to one of our offices, our team gets together for a team offsite once/year, and we have a company retreat every summer. We closed out 2024 with a $30M Series B raise and strong signals from our customers. In 2025, we built the foundational capabilities our customers rely on, setting the stage for what's to come. In 2026, we’re building forward from that foundation, taking what we learned to market in a deeply AI-native way. The direction is clearer, the stakes are higher, and there’s a lot left to build. 🌎 A note on location: Motion is a fully remote company but we’re looking for someone based in Canada or the United States who can work with significant overlap to ET working hours.

Requisition Number: 104602 Employer: Insight Direct USA, Inc. Position Location: Chandler, AZ Position: Staff Cloud Platform Engineer Job Duties: - Identify, evaluate, and recommend cloud technologies and services to improve operational efficiency, leveraging Google Professional Solutions and Developer tools. - Design and lead cloud foundations and robust GCP solutions, including networking, security, monitoring, logging, and organizational structure to support scalable cloud operations. - Building and deploying cloud components using Terraform, coupled with continuous integration using GitHub Actions or Bitbucket Pipelines. - Monitoring solutions with Datadog and New Relic to ensure optimal performance and reliability. - Leading the architecture of disaster recovery solutions for large-scale applications hosted on the cloud, ensuring business continuity. - Database migration both within Google Cloud Platform and across different cloud providers. - Conduct extensive work with Puppet and Chef, automating infrastructure deployment and configuration management for enhanced efficiency. - Oversee the migration of a client’s 2PB data from AWS to GCP, managing transitions from S3 to GCS and EFS to Google File Store. - Position is based out of Chandler, Arizona HQ but telecommuting is permitted on a case-by-case basis. Job Requirements: Education Requirements: • Bachelors degree in Information Technology, Computer Science, or closely related. Employer will accept a foreign degree or evaluation based on education and progressive work experience if in the same field. Experience Requirements: • 36 months of experience in job offered, Staff Cloud Infrastructure Engineer, Senior Devops Engineer, Senior Cloud and Data Architect, Architect Lead - Vice President, Engineer Customer Support, or closely related. Special skills requirements: - Experience providing cloud and hybrid-cloud infrastructure solutions on Google Cloud Platform (GCP). - Experience in cloud architecture, artificial intelligence, and large-scale data and infrastructure platforms across Google Cloud Platform (GCP), Amazon Web Services (AWS), and Microsoft Azure. - Experience developing Artificial Intelligence applications in Healthcare and Hospitality industry - Experience developing code related to Data Analytics, Machine Learning and Artificial Intelligence using Python. - Experience building and managing hybrid-cloud and containerized solutions using Kubernetes. - Experience developing and maintaining fully automated CI/CD pipelines and supporting cloud-based disaster recovery and business continuity solutions for enterprise applications. - Experience building data pipelines to support large-scale data processing, analytics, and machine learning workloads. - Virtualized environments, systems monitoring, capacity planning, and performance tuning, networking, VPNS, and compute infrastructure. - Migrating complex workloads from on-prem to the cloud - Experience using tools: Terraform, Ansible, Chef, Puppet, Packer, Jenkins, Github Actions, Gitlab Pipeline, Kubernetes, Docker, VMware, and Hyper-V. Salary: Available upon request Work Schedule: 40 hours/week Qualified applicants send cover letter and resumes to: Insight Direct USA, Inc., Susan Triggs, Insight Corporate Paralegal, susan.triggs@insight.com, ref job#GM01. EOE. Standard Benefits. #LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: Chandler || Arizona (US-AZ) || United States (US) || IT Infrastructure & Support || None || US - Chandler,AZ ||

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role: As part of the Platform Engineering department, the SRE team is designing, building, scaling and maturing the multi-cloud platform for hosting internal and external services such as the Elastic Cloud Hosted and Serverless. We develop and extend new software and tools that support the rest of the infrastructure, so that we can rapidly deploy products from all corners of Elastic. We want your experience and recommendations to offer a truly exceptional customer experience! What you will be doing: - Taking an engineering approach in leading technical initiatives for automating system engineering efforts to guarantee the reliability of the global Elastic infrastructure. . - Growing our global Platform infrastructure to meet the increasing scaling demands by developing and maintaining software, tooling and automations. - Using an inclusive approach at championing an environment focused on collaboration, operational excellence, and uplifting others. - Responding to and preventing repeated customer impact in response to major incidents and prioritised problem management. Our on call rotation uses follow-the-sun model where everyone participates in it in (mostly) their working hours. What you bring: - Success and lessons of experiences from striving for 'progress not perfection' in the name of Platform reliability. We want to hear about your customer first approach in solving operational problems with a SRE perspective. - A background in software engineering to collaborate with engineers to expertly identify, implement and deliver solutions. An experience in public cloud and managed Kubernetes services is advantageous. - Passion for developing solutions that involve inclusive communication methods to grow and strengthen partner and team relationships. Examples of working in distributed teams or working remotely is desirable. Bonus Points: You don't need to have all of these items, but these represent the types of work you will do as a Site Reliability Engineer at Elastic. - You have operated a SaaS product in a public cloud ideally built using Infrastructure-as-Code tooling such as Crossplane or Terraform - You have built or operated a Kubernetes-at-scale infrastructure, ideally across multiple cloud providers, and the vital automation to support it. - You have written non-trivial programs in Golang or other programming languages. - You have worked with containerized services (such as Docker.) - You have proven experience in leading and improving alerting and major incident management standard processes metrics systems (e.g. Elastic Stack, Graphite, Prometheus, Influx) to diagnose issues and quantify impacts to present to others at varying level of the organization. - You have experience in system administration with professional skills in Linux on distributed systems at scale. - You have diagnosed or designed, implemented and created solutions with the Elastic Stack. - You are experienced in thriving in a self-organizing and sharing in a globally distributed team environment. - You strengthen team members in bringing out the best of each other by uplifting others with coaching and mentoring. Compensation for this role is in the form of base salary. This role does not have a variable compensation component. The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below. These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being. The typical starting salary range for this role is: $154,800—$195,600 USD The typical starting salary range for this role in the select locations listed above is: $154,800—$195,600 USD Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. - Competitive pay based on the work you do here and not your previous salary - Health coverage for you and your family in many locations - Ability to craft your calendar with flexible locations and schedules for many roles - Generous number of vacation days each year - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service - Up to 40 hours each year to use toward volunteer projects you love - Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

• Contribute to internal platform tooling and shared cloud services used by engineering teams. • Support day-to-day operation of shared infrastructure and services, including KTLO work and issue follow-up. • Build automations that reduce friction for application development teams. • Create and maintain CI/CD workflows and Terraform-based infrastructure using established team patterns. • Develop basic internal APIs, services, and tooling in Python or Go. • Participate in a limited team on-call rotation with clear escalation paths and second-tier support.