• Partner with hiring managers across Engineering to build targeted hiring strategies and attract top early career talent • Support end-to-end recruitment activities—leading interviews, facilitating offers, and overseeing intern programs • Act as a Whatnot brand ambassador at university, campus, and early career events, *travel required at campus peak times* • Iterate on candidate feedback • Build long-term relationships with high-potential candidates by understanding their motivations • Juggle a variety of openings at once. • Emphasize diversity.

• Own hiring outcomes across non-clinical care teams. • Manage and develop a team of recruiters. • Partner with Hiring Managers to scope roles and drive hiring processes. • Monitor performance and scale recruiting effectively. • Integrate AI tools into the recruiting process for efficiency.

• Drive Growth and Retention: • Proactively identify opportunities within your existing customer base to drive renewals and expansion, meeting and exceeding revenue targets. • Cultivate strong client relationships through strategic conversations that align Wonderlic's solutions with the client's business objectives. • Customer Engagement: • Serve as the primary point of contact for customers, representing their voice to internal teams, and ensuring smooth transitions between Sales and Customer Success. • Conduct business reviews to assess and ensure the value realization of our products and develop tailored action plans to address any issues. • Renewal and Expansion Cycle Management: • Manage and drive opportunities through the sales cycle, from identifying needs to closing renewals and expansions. • Use customer health monitoring tools to identify and mitigate risks, ensuring a proactive approach to customer success. • Product and Market Expertise: • Develop and maintain deep knowledge of new and existing product offerings, industry trends, and competitive conditions to provide strategic insights and recommendations. • Introduce new products and features to customers, ensuring they are fully informed of their value and benefits. • Customer Advocacy and Feedback: • Function as a customer advocate within the company, streamlining the customer experience to prevent turnover. • Create feedback loops between customers and product teams to identify and remove barriers to customer adoption.

• Responsible for supporting the mentoring, coaching and development of the team, recognizing strengths and weaknesses, and building out performance improvement plans • Run and lead a team of Recruiters, driving performance results across assigned account(s) • Consultative tactical partner by knowing the labor market and client’s business industry to provide extraordinary sourcing advising strategies • Daily/weekly/monthly/quarterly goals, build out individual recruiter equations, make agile adjustments to goals • Handles all direct employee issues and processes, including ongoing performance management, appraisal process, and development planning • Full ownership of comprehensive reporting to Sr Leadership • Full understanding of contract details, P&L and account logistics to successfully lead team and direct their focus appropriately • Ensure team is educated on their metrics and current SLAs outlined in the SOW and the impacts of missing or meeting those targets as it relates to recruiter performance • Strategically forecast resourcing needs, proper allocation of resources, and requisition assignments to maintain top-level customer service and support • Assess and measure client satisfaction, responding with urgency when situations arise and taking dedicated steps to ensure a high level of productivity • Champion a strong culture across team(s) • Identify and prioritize short and long term goals in relation to the account and recruiter’s desk • Maintain data integrity by auditing the team’s metrics, process adherence and administrative compliance weekly, at minimum • Determine and communicate weekly goals to sourcing team members as applicable • Strong partnership and collaboration with CRM as well as the members of Sr Leadership, Clients, and external partners • Reporting metrics and analyzing data, communicating with the team regarding successes, challenges, areas of opportunity, etc. • Other duties as assigned.