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Wonderlic

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Senior Customer Success Manager

RecruitmentRecruitmentFull TimeRemoteSeniorTeam 51-200Since 1937H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

59 days ago

Salary

$110K - $140K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Customer Success Manager

Wonderlic

• Drive Growth and Retention: • Proactively identify opportunities within your existing customer base to drive renewals and expansion, meeting and exceeding revenue targets. • Cultivate strong client relationships through strategic conversations that align Wonderlic's solutions with the client's business objectives. • Customer Engagement: • Serve as the primary point of contact for customers, representing their voice to internal teams, and ensuring smooth transitions between Sales and Customer Success. • Conduct business reviews to assess and ensure the value realization of our products and develop tailored action plans to address any issues. • Renewal and Expansion Cycle Management: • Manage and drive opportunities through the sales cycle, from identifying needs to closing renewals and expansions. • Use customer health monitoring tools to identify and mitigate risks, ensuring a proactive approach to customer success. • Product and Market Expertise: • Develop and maintain deep knowledge of new and existing product offerings, industry trends, and competitive conditions to provide strategic insights and recommendations. • Introduce new products and features to customers, ensuring they are fully informed of their value and benefits. • Customer Advocacy and Feedback: • Function as a customer advocate within the company, streamlining the customer experience to prevent turnover. • Create feedback loops between customers and product teams to identify and remove barriers to customer adoption.

Job Requirements

  • 5+ years of SaaS Customer Success or Account Management experience, ideally in HR technology solutions (Recruiting, HCM, LMS, etc.)
  • Proven track record of managing a portfolio of accounts, securing renewals, and driving revenue growth through cross-sell and upsell opportunities.
  • Strong sales acumen, with excellent communication, negotiation, and relationship-building skills with HR and L&D decision-makers.
  • Analytical skills and the ability to leverage data to guide client conversations and uncover opportunities.
  • Proactive and collaborative mindset, with the flexibility to thrive in a fast-paced environment.

Benefits

  • Work from anywhere in the United States
  • Four-day work week
  • Generous PTO plus a paid company shutdown from 12/24 to 1/1
  • Benefits include medical, dental, vision, 401k with matching, paid new parent leave

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