• Supervise, mentor, and develop a team of Systems Administrators supporting testing and quality assurance functions. • Establish clear performance expectations, conduct regular one-on-ones, and deliver formal performance evaluations. • Foster a culture of quality, continuous improvement, and accountability within the team. • Identify training and professional development opportunities to build team capability in testing tools, methodologies, and best practices. • Manage workload distribution, scheduling, and resource allocation across concurrent testing efforts. • Recruit, onboard, and retain qualified testing personnel in alignment with contract requirements. • Support subcontractor oversight, performance monitoring, and technical direction in accordance with program expectations. • Develop, own, and continuously refine the ServiceNow SAM overall test strategy and test governance framework. • Define testing scope, entry and exit criteria, risk-based testing approaches, and test coverage standards for all software initiatives. • Create and maintain test plans that address functional testing, integration testing, and user acceptance testing (UAT) for each software deployment lifecycle. • Collaborate with project managers, business analysts, and scrum masters to align testing timelines with project milestones and deployment schedules. • Oversee the design, development, review, and maintenance of comprehensive test plans, test cases, test scripts, and test data sets. Test plans can be manual or automated using CI/CD. • Ensure test cases provide traceability to business requirements and system specifications. • Establish and enforce standards for test plan documentation, version control, and reusability. • Leverage test management tools to maintain a centralized, organized repository of test artifacts in alignment with VA documentation standards. • Serve as the primary coordinator for all UAT activities, partnering with VA business stakeholders. • Develop UAT plans, schedules, and participant guides • Facilitate UAT sessions, track participant feedback, and synthesize findings into actionable defect reports and go/no-go recommendations. • Manage stakeholder communications throughout UAT cycles to ensure timely resolution of issues and alignment on release readiness. • Lead the planning and execution of integration testing efforts following application updates, patches, and configuration changes. • Coordinate with Systems Administrators to schedule and execute integration tests within defined project timelines. • Evaluate opportunities to implement test automation to improve integration testing efficiency and coverage. • Ensure all software deployment components have undergone appropriate QA review, including compatibility, security, and usability tests. • Track post-deployment quality metrics and facilitate lessons-learned reviews to drive continuous improvement. • Communicate risks, blockers, and testing outcomes clearly and proactively to all relevant stakeholders. • Maintain comprehensive documentation of testing activities, decisions, and outcomes in support of VA audit and compliance requirements, including Section 508 and FISMA.

ABOUT US: At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We believe that the combination of human ingenuity and intelligent tools allows us to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners. Our culture celebrates individuality, autonomy, and empowerment, giving every team member the freedom to think creatively, act boldly, and leverage intelligent tools to amplify their impact. We recognize that our people are our greatest strength. Our dedication to employee well-being is reflected in our flexible work environment, comprehensive benefits, and investment in continuous learning and career growth. Whether collaborating in person or through digital platforms, we’re building a culture where people and cutting-edge technology work together to push the boundaries of what’s possible. THE ROLE: We’re hiring a sharp, self-driven Senior ServiceNow Developer to support outcome-based IT transformation for federal clients. As a ServiceNow Elite Partner, we design and deliver secure, scalable ServiceNow solutions that modernize service delivery, automate workflows, and improve operational performance across the enterprise. This role requires strong baseline ITSM development expertise, with hands-on experience contributing to and extending solutions across ITOM, ITAM, and HRSD. TO BE SUCCESSFUL HERE YOU WILL: Baseline ITSM (Primary Focus) - Build, enhance, and optimize core ITSM capabilities (Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB). - Configure workflows and automation to improve outcomes (SLA performance, reduced MTTR, improved change success rates). - Contribute to CMDB maturity through better data quality, governance, and alignment to operational processes. - Implement secure configurations and access controls in regulated federal environments. Targeted Experience in ITOM, ITAM, and HRSD (Specific Expectations) - ITOM: Configure and support capabilities such as Discovery, Service Mapping, Event Management, and operational visibility/alerting. - ITAM: Build and enhance asset lifecycle workflows, software asset compliance controls, and inventory/data quality practices. - HRSD: Configure case management workflows, employee-facing service delivery, and catalog-style experiences that improve time-to-resolution and user satisfaction. - Help ensure integration and data consistency between ITSM and these modules (CMDB/asset data, service catalog alignment, reporting). Delivery & Engineering - Deliver end-to-end development: requirements → build → unit testing → UAT support → deployment → post-release optimization. - Develop with ServiceNow best practices across scripting and configuration (Business Rules, Script Includes, Client Scripts, UI Policies, ACLs). - Build integrations using REST/SOAP APIs and support data flows across enterprise systems. - Collaborate with architects, consultants, and client stakeholders to translate mission needs into platform configuration and automation. Team Contribution - Provide peer-level technical support through code reviews, troubleshooting, documentation, and sharing platform best practices. - Support junior developers through pairing and practical guidance (without formal people management expectations). REQUIRED QUALIFICATIONS: - 5+ years of ServiceNow development experience - Strong ITSM expertise (Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB) - Demonstrated hands-on experience in at least one of the following: ITOM, ITAM, HRSD (experience across multiple is strongly preferred) - Strong ServiceNow scripting/config skills (Business Rules, Script Includes, Client Scripts, UI Policies, ACLs) - Proficiency in JavaScript and integrations (REST/SOAP) - Experience delivering in Agile/Scrum - Consulting mindset and strong stakeholder communication - Certifications: CSA required; CIS-ITSM preferred; CIS-ITOM/ITAM/HRSD a plus OUR TALENT VISION: - We take ownership in our customers’ success, delivering excellence with purpose and precision, every time. - We’re passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities. - Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design smarter, faster, more sustainable solutions. - Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value. - We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement. OUR BENEFITS: - Ongoing personal and professional development opportunities. - Flexible paid time off, plus 12 paid holidays. - Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options. - Qualified 401(k) program. - Virtual happy hours and team-building events. PHYSICAL DEMANDS This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions. WORK ENVIRONMENT The work is primarily performed in a remote setting with occasional travel for on-site client meetings or company training sessions. A dedicated workspace with reliable internet access, the ability to collaborate using digital communication tools (e.g. Teams chat and video calling), and the capacity to manage tasks independently is required. EQUAL OPPORTUNITY EMPLOYER Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law. DISCLAIMER This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve. If you require assistance or accommodation during the application process, please contact HR@intact-tech.com to make arrangements.

• Lead the development and delivery of tailored assessment and service solutions • Drive strategic customer engagements and align technology solutions with business outcomes • Partner with CDW sales and delivery leaders to define go-to-market strategies and ensure successful deal closure • Serve as a recognized subject matter expert in ServiceNow and mentor other architects and sales professionals • Actively participate in industry events and conferences • Produce thought leadership content and enablement material • Build and sustain deep relationships with customers and technology partners

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Seeking an Asset Product Owner to establish and operate Hardware and Software Asset Management (HAM/SAM) on the ServiceNow platform for a growing, medium‑size organization. This role is accountable for operating lifecycle policies and governance while partnering closely with a ServiceNow HAM/SAM Engineer, IT security, supply chain and other business stakeholders. The Asset Product Owner is the functional owner of asset data, policy, and compliance, ensuring assets are accurately tracked from request through retirement, supporting financial accountability, audit readiness, and cost optimization. The Main Responsibilities - Product Ownership & Strategy - Own the Asset Management product vision and roadmap across Hardware and Software assets - Define HAM & SAM scope, priorities, and success metrics aligned to business needs - Serve as the decision authority for asset lifecycle rules, data standards, and exception handling - Asset Lifecycle Governance - Define and operate end‑to‑end asset lifecycle policies (request, procure, deploy, operate, retire, dispose) - Establish governance for asset ownership, custody, and accountability - Define data precedence rules across discovery tools, procurement records, and contracts - Ensure alignment with CMDB concepts - Software Asset & License Compliance - Define software compliance policies, entitlement management standards, and risk thresholds - Partner with Legal, Finance, and Security on license compliance, audit readiness, and remediation - Guide reconciliation strategy and publisher compliance approaches (e.g., major vendors, SaaS) - Stakeholder Partnership - Serve as an interface between IT, Procurement, Finance, Security, and Audit/Risk - Translate business requirements into a prioritized backlog for the HAM/SAM Engineer - Support leadership reporting on asset risk, cost exposure, and optimization opportunities - Platform Enablement (via Engineering Partner) - Provide requirements and acceptance criteria for ServiceNow HAM/SAM configurations - Review and approve workflows, lifecycle states, reports, and dashboards - Ensure documentation, standards, and operating procedures are created and maintained Qualifications - Bachelor’s degree (BS/BA) desired in Information Technology, Information Systems, or Computer Science - 3+ years of related experience - Certification is required in some areas - 3+ years of hands-on experience in: - Owning or leading IT Asset Management, HAM, SAM, or Asset Lifecycle Management - Strong understanding of hardware and software asset lifecycles, procurement, and financial alignment - Partnering with Finance, Procurement, Security, and Audit stakeholders - Defining policy, governance, and operating models in a new or evolving environment - Working with ServiceNow‑based teams (functional ownership, not necessarily hands‑on build) Preferred Qualifications - Experience with ServiceNow HAM and/or SAM implementations or operations - Familiarity with software licensing models and compliance concepts - Experience supporting audits or compliance assessments - Background in IT operations, technology transformation, or enterprise platform ownership - ServiceNow, ITAM, or related certifications (nice to have) Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - Location Based Pay Ranges: $120,000 - $185,000 Benefits Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. What to Expect Next - Background Screening: If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. - Forged Fiber 37 Services, LLC participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9. Equal Employment Opportunities It is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital