We are a global community behind the world's best hackathons. We bring creators together through technology 🚀
Founding Product Operations
Location
New York
Posted
47 days ago
Salary
0
Seniority
Senior
Job Description
Founding Product Operations
Junction
• Play a key role in our release process: coordinating alpha testing, collecting usability insights, and ensuring readiness for broader rollout. • Communicate release changes to customers and support training on new features. • Investigate complex escalations from Support — across product behavior, lab systems, and vendor integrations — and figure out what actually happened. • Work with engineering, operations, and vendors to resolve issues and clarify how the system should behave. • Identify recurring issues and turn them into clear inputs for PMs and engineers. • Turn investigations into documentation, escalation paths, and playbooks so the team doesn't have to rediscover the same problems.
Job Requirements
- Startup ops experience: you’ve worked in Product Ops, Biz Ops, TPM, or a similar role at an early-stage company where things can be messy — systems don’t always behave as expected, and roles evolve as the company grows. You have pattern recognition when to just solve a one-off problem, and when to build out a repeatable process.
- Ownership across teams: when something breaks across support, engineering, vendors, or customers, you’re the person who follows it through until the real cause is understood and resolved. You don’t just solve the symptom, you solve the root cause too.
- Technical curiosity: you don’t need to write production code, but you’re comfortable digging into APIs, logs, and data to understand what’s happening. You’re excited about the details, as much as the big picture.
- Comfortable working with key external vendors: as a platform, many of our challenges require you to go outside of the company to get information, and resolve questions or issues. You are comfortable working across internal teams, and you are effective in working with and coordinating with external customers, vendors and partners.
- Nice to have: Experience supporting B2B developer-centric API platform products.
- Experience in healthcare, diagnostics, or lab operations.
- Comfort working with systems and processes that have a physical component (logistics, manufacturing, etc.)
- Prior founding or first-ops-or-product-hire experience.
- Familiarity with lab information systems, clinical workflows or equivalent.
Benefits
- Generous early stage options (extended exercise post 2 years employment)
- Regular in person offsites, last were in Morocco and Tenerife
- Bi-weekly team happy hours & events remotely
- Monthly learning budget of $300 for personal development/productivity
- Flexible, remote-first working - including $1K for home office equipment
- 25 days off a year + national holidays
- Healthcare cover depending on location
Related Guides
Related Categories
Related Job Pages
More Product Operations Jobs
Working Student: Product Operations
everydayseverydays - you, just better! Wir sind verrückt nach Gesundheit und echtem Wohlbefinden. Unsere Vision? Ein gesundes Normal - mit leeren Krankenhäusern, gesunden Menschen und einem Leben, das glücklich macht. Bei everydays träumen von einer Welt, in der jeder Mensch befähigt ist, echte Verantwortung für die eigene Gesundheit und das eigene Wohlbefinden zu übernehmen und das Optimum aus Körper und Geist herauszuholen.
Role Description Werde Teil der #wejustbetter Mission und unterstütze unser Product-Team bei folgenden Aufgaben: - Du unterstützt bei der Auswahl und Bewertung von Herstellern (Qualität, Preis, Kapazität) - Du begleitest die Produkt- und Rezepturentwicklung in enger Abstimmung mit internen und externen Partnern - Du holst Angebote ein, vergleichst Preise und unterstützt bei Kalkulationen - Du wirkst im Qualitätsmanagement mit, prüfst Spezifikationen und unterstützt bei Zertifizierungen - Du hilfst bei der Produktionsplanung, koordinierst Mengen und Lieferzeiten - Du unterstützt bei Verpackungsthemen, Etiketten und technischen Anforderungen - Du arbeitest eng mit Produkt, Supply Chain und Marketing zusammen und sorgst für reibungslose Abläufe - Du hilfst dabei, Prozesse zu verbessern und Herausforderungen in der Produktion zu lösen Qualifications - Du bist eingeschriebene:r Student:in im Bereich BWL, Wirtschaftsingenieurwesen, Lebensmitteltechnologie, Supply Chain Management, Logistikmanagement, Produktionsmanagement, Operations Management oder vergleichbar - Du hast Interesse an Produktentwicklung, Operations oder Supply Chain - Du arbeitest strukturiert, organisiert und denkst prozessorientiert - Du hast ein gutes Zahlenverständnis und kannst analytisch denken - Du arbeitest gerne eigenverantwortlich und bringst Dinge ins Rollen - Du kommunizierst klar und hast keine Scheu, mit externen Partnern zu sprechen - Du bist hands-on und hast Lust, aktiv mitzugestalten statt nur zuzuschauen - Idealerweise hast du erste praktische Erfahrungen (kein Muss) - Du interessierst dich für einen gesunden Lebensstil und unsere Mission - Du sprichst fliessend deutsch und englisch Benefits - Attraktive Vergütung: Auch als Werkstudent:in wird dein Einsatz bei uns fair und attraktiv vergütet - Ortsunabhängiges Arbeiten: Arbeite von überall – komplett remote und flexibel - Flexible Arbeitszeiten: Perfekt abgestimmt auf dein Studium - Freiheit trifft Verantwortung: Du bekommst echten Impact statt „Werkstudenten-Tasks” - Steile Lernkurve: Tiefer Einblick in Produktentwicklung & Operations eines wachsenden Unternehmens - Professionelle Ausstattung: MacBook & Tools, die du brauchst - Attraktive Zusatzleistungen: Events, Team-Offsites und weitere Benefits
Working Student: Product Operations
everydays GmbHWir sind verrückt nach Wohlbefinden und Gesundheit. Unser Ziel - ein gesundes Normal!
• You support the selection and evaluation of manufacturers (quality, price, capacity) • You assist in product and formulation development in close coordination with internal and external partners • You obtain quotes, compare prices, and support cost calculations • You contribute to quality management, review specifications, and assist with certifications • You help with production planning, coordinating volumes and delivery times • You support packaging matters, labeling, and technical requirements • You work closely with Product, Supply Chain, and Marketing to ensure smooth processes • You help improve processes and resolve production challenges
• Mine operational data to surface root causes, not just symptoms, and translate findings into business recommendations that shape product and policy priorities • Own the narrative for weekly business reviews (WBRs): explain why metrics moved, surface root causes, and drive accountability for follow-through • Partner with Product and Engineering to influence roadmaps, represent operational realities in planning cycles, and hold teams accountable to ops readiness • Monitor queue health, SLA adherence, and decision accuracy; escalate systemic risks before they compound • Detect, triage, and coordinate resolution of operational breakages (bugs, routing issues, workflow failures) across cross-functional stakeholders — then own the RCA and ensure fixes stick • Distill agent and frontline feedback into structured insights that close the loop between what's happening on the ground and what gets built
Product Operations Analyst, Mid-level
Arco EducaçãoA primeira empresa de Educação brasileira a ser listada na Nasdaq.
• Ticket Management and Resolution (Level 2): Serve as the primary point of contact on the Salesforce support channel, diagnosing issues, guiding users, and ensuring requests are resolved promptly and clearly. • UAT Support (Operational QA): Validate new features and fixes developed by PMs/Developers before they go to production, ensuring the final delivery meets business needs and does not cause negative impacts. • Implementation of Low-Complexity Improvements: Identify optimization opportunities in Salesforce and implement straightforward solutions (such as field adjustments, basic flow automations, or report creation), progressively increasing technical autonomy on the platform. • User Education and Success: Convert recurring support questions into support materials or short training sessions, helping reduce ticket volume and increasing business teams' maturity in using the tool. • Provide the team with real support-derived data to help prioritize the backlog based on the most frequent user pain points.
