• Provide customer service to internal and external customers • Identify customer's needs and meet those needs in relation to products and services • Respond to all calls/requests for service and answer product and service questions • Follow up on inquiries from customers • Resolve product or service problems by listening, verifying customer's complaint, and identifying a solution or referring to management as needed • Take orders from internal and external agencies via phone • Using various computerized systems to enter, process and track customer orders, complaints, and patient information • Prepare various reports • Maintain accurate documentation of orders and files • Release NYBC donor testing results to initiate product labeling process • Manage all test results for internal and external customers • Review and inputs information from donor forms • Ensure appropriate follow-up by contacting necessary staff and relaying that information to customers • Perform sample check-in, creates invoices for customers and resolves inaccuracies in billing • Perform confirmatory test result entries into BECS • Process and confirm donors for HLA / Granulocyte specialty product request • Import SAHH (Self Administer Health History) donor data into computer system • Investigate, report and resolve unlinked SAHH donations and laptop failures • Open Service Now Tickets relating to SAHH issues • Coordinate Product Hold Retrieval (PHR) with NYBC affiliates and customers • Box and ship NYBC sample boxes/labels to testing customers • Report ABORH discrepancies • Generate Transportation delivery/pick up request

• Lead client strategy from intake to delivery, coordinating with Growth Marketer and AI Technologist. • Handle client communications, adapt to needs in resorts/restaurants sector, and drive project success. • Monitor KPIs, provide updates, and upsell bespoke services enabled by proprietary tech tools. • Support occasional travel for Mexico City pitches or US client meetings.

We are seeking an organized and client-focused Client Support Administrator to provide administrative and scheduling support while ensuring a smooth, professional experience for clients from start to finish. This fully remote position is ideal for someone who enjoys staying organized, communicating clearly, and managing multiple tasks efficiently. The ideal candidate enjoys structured work, thrives in detail-driven environments, and understands how important timely communication and follow-through are to creating a seamless client experience. If you are proactive, organized, and comfortable managing multiple moving parts, this role offers a strong opportunity to grow within a supportive remote team. Key Responsibilities: - Coordinate client bookings, schedules, and confirmations - Communicate with clients to gather necessary details and provide timely updates - Review documentation for accuracy and completeness - Monitor timelines, track changes, and follow up as needed - Maintain organized records within company systems Qualifications: - Strong written and verbal communication skills - Excellent organization and attention to detail - Comfortable using online systems and digital tools - Able to work independently and manage priorities in a remote environment - Customer service or administrative experience preferred (not required) - Must be a citizen of the US, UK, Australia, Spain, or LATAM What We Offer: - 100% remote flexibility - Structured training and ongoing support - Growth opportunities within a supportive team environment

Role Description We are actively looking for an experienced Client Support Administrator to join our team and assist with client communications and escalations. This individual will function as an extension of the firm and will communicate directly with firm clients to relay critical information and timeline data. - Ensure accurate completion of BFKS and Tempo workload steps on a daily basis - Manage firm to expected internal and client milestones and timelines for allocated cases - Serve as the single point of contact for numerous firm clients - Maintain and improve client relationships to drive referral growth - Escalate pressing timeline issues where appropriate - Produce case level reports for client review Qualifications - Minimum of 5+ Years' experience in the default services industry - Minimum of 2+ Years' experience with BFKS, Tempo and other client communication portals - Tech savvy - Willingness to ask questions and get "hands dirty" - Team player looking to be a part of something great - Superior written and verbal communication skills Benefits - Compensation package commensurate with experience - Competitive benefits package including: - Medical - Dental - Vision - Flex spending - 401k - Gym/fitness membership reimbursement Company Description Friedman Vartolo LLP is a fast-growing, New York-based law firm specializing in real estate and default services, with over 300 employees providing top-tier legal services to our clients in seven states. While our legal expertise sets us apart, it's our mindset that drives us forward. We bring a fresh, fast-paced energy that drives our momentum and shapes how we approach every challenge. We are a company that chooses to dig deeper, solving problems at the root instead of settling for surface fixes. Here, there are no passengers because every individual adds value, owns outcomes, and moves the firm forward. With an underdog mentality, we embrace constant elevation, always sharpening, always climbing, and never coasting. When challenges come, we row together and lean in as one team to get the job done, no matter what.