Role Description We are actively looking for an experienced Client Support Administrator to join our team and assist with client communications and escalations. This individual will function as an extension of the firm and will communicate directly with firm clients to relay critical information and timeline data. - Ensure accurate completion of BFKS and Tempo workload steps on a daily basis - Manage firm to expected internal and client milestones and timelines for allocated cases - Serve as the single point of contact for numerous firm clients - Maintain and improve client relationships to drive referral growth - Escalate pressing timeline issues where appropriate - Produce case level reports for client review Qualifications - Minimum of 5+ Years' experience in the default services industry - Minimum of 2+ Years' experience with BFKS, Tempo and other client communication portals - Tech savvy - Willingness to ask questions and get "hands dirty" - Team player looking to be a part of something great - Superior written and verbal communication skills Benefits - Compensation package commensurate with experience - Competitive benefits package including: - Medical - Dental - Vision - Flex spending - 401k - Gym/fitness membership reimbursement Company Description Friedman Vartolo LLP is a fast-growing, New York-based law firm specializing in real estate and default services, with over 300 employees providing top-tier legal services to our clients in seven states. While our legal expertise sets us apart, it's our mindset that drives us forward. We bring a fresh, fast-paced energy that drives our momentum and shapes how we approach every challenge. We are a company that chooses to dig deeper, solving problems at the root instead of settling for surface fixes. Here, there are no passengers because every individual adds value, owns outcomes, and moves the firm forward. With an underdog mentality, we embrace constant elevation, always sharpening, always climbing, and never coasting. When challenges come, we row together and lean in as one team to get the job done, no matter what.

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We’re looking for an amazing HAL Guest Relations Representative to fill this role. The Guest Relations Specialist serves as a key liaison between Holland America Line and its guests and travel professionals, ensuring a high standard of service and satisfaction. This role is responsible for researching and resolving inquiries, complaints, and praises received via various communication channels. The Specialist interprets and applies company policies, authorizes compensation when appropriate, and maintains strong relationships across internal and external stakeholders. By providing thoughtful and timely responses, the Specialist supports operational excellence and contributes to continuous improvement across guest-facing functions. Here’s a summary of what Holland America Line is looking for in its HAL Guest Relations Representative Is this you. Responsibilities - Research guest and travel professional letters, e-mail, and phone calls received regarding inquiries, complaints, and praises and communicate internally with the appropriate company personnel to resolve the issues. - Interpret company policies regarding guest complaints to determine if compensation is warranted and authorize compensation when appropriate. - Process responses for guest and travel professional feedback. - Maintain relationships with travel professionals, management on board Holland America Line vessels, sales reps, and all internal and external customers. - Identify problem areas both internally and externally for all products and work with appropriate personnel to resolve them. - Any additional duties as assigned by supervisor. Requirements - Minimum 1 year experience in contact center preferred - Knowledge of Holland America Line product and computer applications - Strong listening and verbal communication skills and remain calm under pressure - Organizational and multitasking skills - Ability to compose own correspondence - Ability to maintain confidential information - Preferred strong typing skills of 40+ wpm What You Can Expect - Cruise and Travel Privileges for You and Your Family - Health Benefits - 401(k) - Employee Stock Purchase Plan - Training & Professional Development - Tuition & Professional Certification Reimbursement - Base Hourly Range: $16.35 to $22.07. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. Our Culture…Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com #HAL

• Ensures adequate support for the client-facing team on coding and policy as well as operational related activities. • Supports Medical Policy Directors (MPD) through various aspects of the New Policy processes. • Marks policies provided by the MPD to ready to present in CPW. • Generates New Policy Presentations, the associated decision matrices, and pulls all Business Objects (BO), Tableau and/or BI and Presentation Manager (PM) reports. • Ensures policies selected for presentation include all appropriate claim types and LOB. • Submits a request to Medicaid Research for conflict review when appropriate. • Assists in formatting New Policy Presentation documents for client presentation. • Performs multi-faceted data and report analytics. • Analyzes the report output and provides accurate client or policy information based on thorough report analytics. • Generates, modifies, and formats Web Intelligence (Webi) reports for ad hoc purposes.

Overview LMI is seeking a Workload Allocation Coordinator to support Product Acceptance & Support (PAS) contact center operations for the United States Postal Service (USPS). This role will support PAS leadership by managing workload allocation and tracking processes, monitoring operational metrics, and helping balance work across multiple PAS-supported contact centers. PAS supports more than eight employee and customer contact centers, including SHIPT, APV, PostalOne, FAST, Informed Delivery, BME, and Mailpiece Design. These contact centers provide Tier 0 through Tier 3 support and are staffed by approximately 250 to 300 agents. PAS operations rely on a common technology stack that includes Genesys Cloud, Salesforce, and ServiceNow, with AIVA deployed in several operations to support Tier 0 inquiries. The Workload Allocation Coordinator will help maintain and optimize the workload allocation and tracking process, support workload forecasting and real-time distribution decisions, monitor performance and workload trends, and provide reporting and analysis to improve resource utilization across PAS operations. This position is ideal for a proactive, detail-oriented professional who is comfortable working in a fast-paced operational environment and coordinating across multiple stakeholders. Remote work is acceptable, with flexibility to work onsite based on client request. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value. Responsibilities - Manage, maintain, and improve the workload allocation and tracking process for PAS-supported contact center operations. - Support the PAS Director and PAS leadership with workload forecasting, real-time allocation, and workload balancing across supported contact centers. - Monitor workload volumes, queue activity, staffing utilization, and related operational metrics to identify trends and support effective resource allocation. - Develop reports, dashboards, summaries, and other decision-support materials to provide visibility into workload performance and resource utilization. - Analyze workload data from multiple sources and provide actionable recommendations to improve operational efficiency, responsiveness, and balance across contact center operations. - Coordinate with PAS leadership, contact center managers, and operational leads to support equitable and effective workload distribution. - Track workload issues, improvement opportunities, and follow-up actions to support continuous improvement in workload management practices. - Support recurring and ad hoc meetings by preparing agendas, capturing notes, and tracking actions related to workload coordination and operational planning. - Maintain workload-related documentation, process materials, and reporting records in an organized and accessible manner. - Perform quality control checks on workload data, reports, and tracking artifacts to promote accuracy and consistency. Qualifications Required - Bachelor’s degree. - Minimum 3 years of experience supporting operations, workforce coordination, business analysis, contact center operations, or workload management activities. - Experience collecting, organizing, and analyzing operational data to support management decision-making. - Strong proficiency with Microsoft Office Suite, especially Excel and PowerPoint, and experience with collaboration/document tools such as SharePoint and MS Teams. - Strong written and verbal communication skills, with the ability to communicate clearly with leadership and operational stakeholders. - Ability to manage multiple priorities in a fast-paced, cross-functional environment. - Strong attention to detail, organization, and problem-solving skills. - Ability to work collaboratively with client leadership, managers, and team members in support of mission outcomes. - U.S. citizenship required. Preferred - Experience supporting federal contact center, customer support, or shared services operations. - Experience supporting USPS programs, customer operations, or modernization initiatives. - Familiarity with workforce allocation, queue management, operational reporting, or performance tracking in a contact center environment. - Experience working with contact center and case management platforms such as Genesys Cloud, Salesforce, and ServiceNow. - Experience developing dashboards, workload reports, and performance summaries for leadership review. - Knowledge of large-scale government transformation or operational support environments. Additional Information - Ability to obtain security clearance/background investigation: Public Trust - Remote work is acceptable, with onsite support as requested by the client. Target salary range: $75,000 - $110,000. Final compensation will be determined by a variety of factors including but not limited to your skills, experience, education, and/or certifications. The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.