We are seeking an organized and client-focused Client Support Administrator to provide administrative and scheduling support while ensuring a smooth, professional experience for clients from start to finish. This fully remote position is ideal for someone who enjoys staying organized, communicating clearly, and managing multiple tasks efficiently. The ideal candidate enjoys structured work, thrives in detail-driven environments, and understands how important timely communication and follow-through are to creating a seamless client experience. If you are proactive, organized, and comfortable managing multiple moving parts, this role offers a strong opportunity to grow within a supportive remote team. Key Responsibilities: - Coordinate client bookings, schedules, and confirmations - Communicate with clients to gather necessary details and provide timely updates - Review documentation for accuracy and completeness - Monitor timelines, track changes, and follow up as needed - Maintain organized records within company systems Qualifications: - Strong written and verbal communication skills - Excellent organization and attention to detail - Comfortable using online systems and digital tools - Able to work independently and manage priorities in a remote environment - Customer service or administrative experience preferred (not required) - Must be a citizen of the US, UK, Australia, Spain, or LATAM What We Offer: - 100% remote flexibility - Structured training and ongoing support - Growth opportunities within a supportive team environment

Role Description We are actively looking for an experienced Client Support Administrator to join our team and assist with client communications and escalations. This individual will function as an extension of the firm and will communicate directly with firm clients to relay critical information and timeline data. - Ensure accurate completion of BFKS and Tempo workload steps on a daily basis - Manage firm to expected internal and client milestones and timelines for allocated cases - Serve as the single point of contact for numerous firm clients - Maintain and improve client relationships to drive referral growth - Escalate pressing timeline issues where appropriate - Produce case level reports for client review Qualifications - Minimum of 5+ Years' experience in the default services industry - Minimum of 2+ Years' experience with BFKS, Tempo and other client communication portals - Tech savvy - Willingness to ask questions and get "hands dirty" - Team player looking to be a part of something great - Superior written and verbal communication skills Benefits - Compensation package commensurate with experience - Competitive benefits package including: - Medical - Dental - Vision - Flex spending - 401k - Gym/fitness membership reimbursement Company Description Friedman Vartolo LLP is a fast-growing, New York-based law firm specializing in real estate and default services, with over 300 employees providing top-tier legal services to our clients in seven states. While our legal expertise sets us apart, it's our mindset that drives us forward. We bring a fresh, fast-paced energy that drives our momentum and shapes how we approach every challenge. We are a company that chooses to dig deeper, solving problems at the root instead of settling for surface fixes. Here, there are no passengers because every individual adds value, owns outcomes, and moves the firm forward. With an underdog mentality, we embrace constant elevation, always sharpening, always climbing, and never coasting. When challenges come, we row together and lean in as one team to get the job done, no matter what.

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We’re looking for an amazing HAL Guest Relations Representative to fill this role. The Guest Relations Specialist serves as a key liaison between Holland America Line and its guests and travel professionals, ensuring a high standard of service and satisfaction. This role is responsible for researching and resolving inquiries, complaints, and praises received via various communication channels. The Specialist interprets and applies company policies, authorizes compensation when appropriate, and maintains strong relationships across internal and external stakeholders. By providing thoughtful and timely responses, the Specialist supports operational excellence and contributes to continuous improvement across guest-facing functions. Here’s a summary of what Holland America Line is looking for in its HAL Guest Relations Representative Is this you. Responsibilities - Research guest and travel professional letters, e-mail, and phone calls received regarding inquiries, complaints, and praises and communicate internally with the appropriate company personnel to resolve the issues. - Interpret company policies regarding guest complaints to determine if compensation is warranted and authorize compensation when appropriate. - Process responses for guest and travel professional feedback. - Maintain relationships with travel professionals, management on board Holland America Line vessels, sales reps, and all internal and external customers. - Identify problem areas both internally and externally for all products and work with appropriate personnel to resolve them. - Any additional duties as assigned by supervisor. Requirements - Minimum 1 year experience in contact center preferred - Knowledge of Holland America Line product and computer applications - Strong listening and verbal communication skills and remain calm under pressure - Organizational and multitasking skills - Ability to compose own correspondence - Ability to maintain confidential information - Preferred strong typing skills of 40+ wpm What You Can Expect - Cruise and Travel Privileges for You and Your Family - Health Benefits - 401(k) - Employee Stock Purchase Plan - Training & Professional Development - Tuition & Professional Certification Reimbursement - Base Hourly Range: $16.35 to $22.07. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. Our Culture…Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com #HAL

• Ensures adequate support for the client-facing team on coding and policy as well as operational related activities. • Supports Medical Policy Directors (MPD) through various aspects of the New Policy processes. • Marks policies provided by the MPD to ready to present in CPW. • Generates New Policy Presentations, the associated decision matrices, and pulls all Business Objects (BO), Tableau and/or BI and Presentation Manager (PM) reports. • Ensures policies selected for presentation include all appropriate claim types and LOB. • Submits a request to Medicaid Research for conflict review when appropriate. • Assists in formatting New Policy Presentation documents for client presentation. • Performs multi-faceted data and report analytics. • Analyzes the report output and provides accurate client or policy information based on thorough report analytics. • Generates, modifies, and formats Web Intelligence (Webi) reports for ad hoc purposes.