• Develop, mentor, and coach members of the team • Develop and implement service level and quality standards, ensuring the team meets or exceeds expectations • Create and execute plans – provide clear and accurate documentation and ensure transparency of all work is available to the business in real-time • Manage change; coordinating efforts that contribute to organizational success • Be accountable for several key client-facing areas of CSS, which requires a high level of coordination and consultation to ensure that customer expectations are satisfied • Be a key driver as it relates to the Implementation support area, ensuring that client implementation objectives and deliverables are consistently met

• Serve as a strategic partner to the VP, Strategic Philanthropy, Chief Development Officer (CDO), and CEO in stewarding national board members as donors, advocates, and connectors • Lead planning and execution of board meetings and committee meetings with a focus on inspiration, engagement, and philanthropic outcomes • Ensure all board materials and experiences reinforce BBBSA’s case for investment, strategic priorities, and funding opportunities • Oversee onboarding and offboarding of board members with a clear emphasis on philanthropic expectations and opportunities for engagement • Design and manage a Board Engagement & Philanthropy Program that tracks giving, engagement, and strategic alignment of each board member • Support the development and execution of individualized board member engagement plans, including giving goals, cultivation strategies, and stewardship touchpoints • Partner with senior leadership to activate board members in opening doors to new major donors, corporate partners, and philanthropic opportunities • Support the VP, Strategic Philanthropy and senior leaders within the Resource Development department in managing a top-tier portfolio of major and transformational donors • Coordinate moves management across priority donors, tracking cultivation, solicitation, and stewardship activities • Develop high-quality briefing materials, proposals, stewardship reports, and engagement strategies for top donors • Partner with executive leadership to prepare for and follow up on high-stakes donor meetings, events, and experiences • Help design and execute white-glove donor experiences, including small convenings, dinners, and thought leadership engagements • Maintain accurate and up-to-date records in CRM systems to ensure visibility into donor engagement and pipeline progress • Demonstrate commitment to BBBSA’s shared leadership competencies and organizational values. • Provide consistent follow-up regarding assigned projects and after meetings. • Cultivate an environment where all team members feel valued, included, and empowered to achieve their potential. • Manage related and other duties as assigned in support of department and business needs.

• Design and lead a high-impact, end-to-end customer retention strategy • Responsible for shaping and optimizing the returning customer journey • Identify key moments to drive engagement • Unlock growth opportunities across all retention touchpoints • Establish quarterly channel roadmaps • Innovate lifecycle journeys and optimize performance • Monitor and report critical KPIs such as repurchase rates, channel conversion, and LTV/CAC • Collaborate closely with the Data Science, Creative, IT and Growth teams • Deliver and prioritize tests, campaigns, and automated flows aimed at achieving objectives

• Develop and implement comprehensive EH&S programs and initiatives that comply with regulatory requirements and promote employee participation and accountability • Assist site leaders in identifying, eliminating, and controlling hazardous conditions that may lead to injury and/or property damage using safety standards, best management practices, and analytical techniques • Complete site audits and manage improvement plans and benchmark outstanding programs • Ensure that appropriate site and business specific programs are implemented, documented and standardized to effectively and efficiently meet KPI's and legal requirements while complying with regulatory, client and company requirements • Clearly communicate with client directors and JLL leadership on EH&S matters and performance metrics • Provide oversight and alignment on specific topics applicable to account employees across multiple facilities • Collaborate effectively with stakeholders at all organizational levels to achieve safety objectives • Develop and conduct training programs in compliance with regulatory requirements and company policies • Ensure proper documentation of all training activities and maintain accurate training records • Stay current on regulatory changes and communicate updates to relevant personnel • Deliver instructor-led safety training effectively across multiple sites • Ensure that EH&S accidents, injuries, near misses/good catches, and other events are captured in corporate systems and the data is analyzed, managed and reported • Collect data, provide information and reports as needed to support the Client's compliance programs • Monitor recordkeeping and reporting performance for Risk related requirements and objectives • Utilize data analytics to identify trends and develop proactive safety strategies • Conduct and lead EH&S audits across sites to ensure compliance and identify improvement opportunities • Participate in incident investigation, root-cause analysis, recordkeeping, and follow-up activities • Make recommendations for prevention based on results of investigations and audit findings • Track and monitor corrective action implementation to ensure effective resolution