• Lead indirect procurement and sourcing strategies for goods and services, including RFQs, RFPs, supplier cost analysis, and total cost of ownership (TCO) evaluations. • Manage indirect commodity spend categories including IT, Engineering services, HR, Facilities, Operations, Travel, and professional services. • Drive cost reduction, cost avoidance, and value optimization initiatives aligned to annual procurement goals. • Lead supplier selection, onboarding, qualification, and contract award processes for indirect suppliers. • Effectively manage and prioritize both large and small projects simultaneously. • Conduct supplier performance management, including scorecards, KPIs, quarterly business reviews (QBRs), and corrective action plans. • Collaborate cross‑functionally with Engineering, Operations, Quality, Finance, HR, IT, Facilities, and Supply Chain to support production schedules and business continuity. • Negotiate supplier contracts, pricing agreements, and long‑term supply agreements in partnership with Purchasing Managers. • Monitor market trends, pricing, lead times, and supply risks impacting indirect materials and services. • Ensure compliance with quality standards, delivery schedules, and procurement policies. • Identify and evaluate new suppliers, including Apollo (LPP) Leveraged Purchasing Programs, for potential strategic partnerships. • Meet or exceed procurement Key Performance Indicators (KPIs) including cost, quality, delivery, savings, and cash flow.

• Develop, mentor, and coach members of the team • Develop and implement service level and quality standards, ensuring the team meets or exceeds expectations • Create and execute plans – provide clear and accurate documentation and ensure transparency of all work is available to the business in real-time • Manage change; coordinating efforts that contribute to organizational success • Be accountable for several key client-facing areas of CSS, which requires a high level of coordination and consultation to ensure that customer expectations are satisfied • Be a key driver as it relates to the Implementation support area, ensuring that client implementation objectives and deliverables are consistently met

• Serve as a strategic partner to the VP, Strategic Philanthropy, Chief Development Officer (CDO), and CEO in stewarding national board members as donors, advocates, and connectors • Lead planning and execution of board meetings and committee meetings with a focus on inspiration, engagement, and philanthropic outcomes • Ensure all board materials and experiences reinforce BBBSA’s case for investment, strategic priorities, and funding opportunities • Oversee onboarding and offboarding of board members with a clear emphasis on philanthropic expectations and opportunities for engagement • Design and manage a Board Engagement & Philanthropy Program that tracks giving, engagement, and strategic alignment of each board member • Support the development and execution of individualized board member engagement plans, including giving goals, cultivation strategies, and stewardship touchpoints • Partner with senior leadership to activate board members in opening doors to new major donors, corporate partners, and philanthropic opportunities • Support the VP, Strategic Philanthropy and senior leaders within the Resource Development department in managing a top-tier portfolio of major and transformational donors • Coordinate moves management across priority donors, tracking cultivation, solicitation, and stewardship activities • Develop high-quality briefing materials, proposals, stewardship reports, and engagement strategies for top donors • Partner with executive leadership to prepare for and follow up on high-stakes donor meetings, events, and experiences • Help design and execute white-glove donor experiences, including small convenings, dinners, and thought leadership engagements • Maintain accurate and up-to-date records in CRM systems to ensure visibility into donor engagement and pipeline progress • Demonstrate commitment to BBBSA’s shared leadership competencies and organizational values. • Provide consistent follow-up regarding assigned projects and after meetings. • Cultivate an environment where all team members feel valued, included, and empowered to achieve their potential. • Manage related and other duties as assigned in support of department and business needs.

• Design and lead a high-impact, end-to-end customer retention strategy • Responsible for shaping and optimizing the returning customer journey • Identify key moments to drive engagement • Unlock growth opportunities across all retention touchpoints • Establish quarterly channel roadmaps • Innovate lifecycle journeys and optimize performance • Monitor and report critical KPIs such as repurchase rates, channel conversion, and LTV/CAC • Collaborate closely with the Data Science, Creative, IT and Growth teams • Deliver and prioritize tests, campaigns, and automated flows aimed at achieving objectives