Conduct preconferences, classroom observations, and post-conferences (POP cycles) with candidates. Submit written evaluation feedback to the candidate, mentor, and administrator.

• Provide 24/7/365 Tier 3 technical support for critical facility infrastructure • Delivering Tier 3 technical support to field technicians and management • Maintaining core site readiness by identifying, documenting, and prioritizing infrastructure deficiencies • Evaluating and identifying end of life or at risk critical infrastructure • Serving as a subject matter expert on cross functional projects • Supporting disaster recovery efforts for facilities and critical infrastructure systems • Assisting program managers with preventive maintenance scheduling and execution • Ensuring business continuity documentation is accurate and up to date • Managing capacity planning for critical infrastructure across assigned core locations

• Supports the development and execution of resident-facing and site-level communications across the portfolio • Assists in drafting and editing resident-facing and internal communications, including announcements, notices, and campaigns • Maintains consistency in tone, voice, and branding across all communications • Provides communication support for operational initiatives, including system updates, process changes, and new programs • Develops messaging that helps site teams and residents understand and adapt to changes • Coordinates and distributes resident communications through various platforms, including email and resident portals • Escalates sensitive or complex communication needs to senior team members as appropriate

• Strategic Transformation & AI Adoption: Identify and champion high-impact automation and AI opportunities (e.g., routing optimization, self-service support) and design end-to-end operational models that scale across core systems. • Cross-Functional Diagnostics: Conduct "deep dives" into departmental friction points to uncover root causes—distinguishing between process gaps, data integrity issues, and behavioral hurdles. • Business Requirements & Scoping: Translate vague executive requests into disciplined business requirement documents (BRDs), including success metrics, testable acceptance criteria, and clear "in-scope/out-of-scope" definitions. • Change Management & Adoption: Design and execute strategies to ensure high user adoption of new tools and processes, focusing on the human element of digital transformation. • Intake Governance: Act as the primary filter for the Systems/IT intake queue, prioritizing high-value initiatives and providing data-driven alternatives for low-impact requests. • Operational Liaison: Serve as the primary business-facing lead, collaborating with Business Systems, IT, and Data Engineering to ensure technical builds align with business intent.