• The Field Operations Manager plans, coordinates and conducts Small Unmanned Aircraft (SUAS), Tactical Missile System (TMS) and Unmanned Ground Vehicle (UGV) training, field demonstrations, and customer service visits (CSV) both domestic and internationally. • Tracking of fielded assets, proposal writing, and budget management • Coordinates and works closely with multiple customers on training, demonstrations, and customer service visits, as well as various other operational requests worldwide • Interacts with the Airworthiness & Safety authorities as required to ensure airworthiness and safety standards are implemented • Identifies design and operational deficiencies and recommends improvements to Product Line Management • Collaborates with Program Managers, Engineers, Business Development and Product Line Management to ensure Field Operations involvement during all phases of planning, development, and fielding • Develops plans and policies, monitors operations, reports to and advises leadership team on all matters pertaining to field training and field demonstration events • Assists in development of operator manuals, checklists, FSR certification and currency programs as well as other internal and external training tools as required • Able to plan and execute a dynamic schedule and solve rigorous and last-minute customer demands • Coordinates with Trade Compliance on international training and demonstrations to ensure compliance

• Lead and coach a high-performing team of User Operations Specialists, fostering a culture of urgency, ownership, and continuous improvement. • Set clear performance expectations and hold team members accountable for achieving quality and responsiveness goals. • Oversee day-to-day support operations, ensuring timely resolution of customer issues and adherence to SLAs. • Drive operational efficiency and scalability through process optimization, automation, and proactive resource planning. • Partner cross-functionally with Product, Engineering, and Go-to-Market teams to triage escalations and advocate for customer-impacting improvements. • Analyze key metrics and trends to identify performance gaps, customer pain points, and opportunities for process improvement. • Implement and refine standard operating procedures to support global consistency and high-volume operations. • Hire, onboard, and develop team members to ensure readiness for future growth and evolving support needs.

• Ownership of Product Launches: Lead cross-functional product launch initiatives from planning through execution, ensuring that all work is completed on time and at the highest quality. • Collaboration and Alignment: Partner closely with the CCO and functional leads to ensure alignment on priorities, sequencing, and tradeoffs. • Launch Readiness and Execution: Ensure the launch process is streamlined and organized, and that all deliverables are coordinated and meet expectations. • Process Improvement: Continuously identify opportunities for process improvements that increase efficiency and enhance execution. • Operations Planning and Management: Own and manage operations plans, dependencies, and timelines across teams to ensure that every product launch is executed efficiently and on schedule. • Team Coordination: Drive regular check-ins with teams to align efforts, surface risks, and resolve blockers. • Documentation and Tools Management: Maintain and ensure the accuracy of operations management tools such as ClickUp, Airtable, and Box. • Leadership Communication: Provide clear, concise updates to leadership on project status, potential risks, and next steps to keep the entire organization aligned. • Execution Leadership: Serve as the trusted execution partner to leadership, ensuring that work moves forward without delays or miscommunications. • On-Time Product Launches: Launches consistently delivered on or ahead of schedule. • Launch Readiness: Ensuring all product initiatives are well-structured with minimal preventable errors at launch. • Project Visibility: High confidence in project visibility and data accuracy, ensuring leaders have real-time insights into the status of key initiatives. • Process Efficiency: Demonstrable improvements in process efficiency, leading to smoother launches over time.

Job Description VP of Strategy and Operations Wilmington, DE or Remote-U.S. Monday to Friday CSC Corptax delivers trusted enterprise tax solutions for U.S. and global compliance, provision and planning. Our single tax system centralizes tax data and workflows, combining AI-informed automation and analytics for accuracy, control, and insight that supports business strategy. We are looking for a VP-level strategic operator to serve as a close thought partner to the President. This role sits at the intersection of strategy and execution: helping shape the agenda, translating direction into clear priorities, and driving follow-through across the leadership team and the broader organization. You will build and run the operating rhythm that keeps the business aligned-annual and quarterly planning, metrics/OKRs, portfolio visibility, and decision forums that surface trade-offs early. You will also partner with functional leaders to improve how we operate, incorporate AI, automation, and analytics to create leverage across the operating model. You will be in the work-driving outcomes, unblocking teams, creating clarity, and ensuring the President's top priorities move from intent to execution. Some of the things you will be doing: - President Partnership & Leadership Cadence: Serve as a trusted thought partner to the President. Shape agendas for key leadership forums, drive preparation and decision quality, document decisions, and ensure follow-through on commitments. - Enterprise Planning & Prioritization: Lead annual and quarterly planning in partnership with functional leaders. Translate strategy into a focused set of priorities, success metrics (OKRs/KPIs), and clear owners, drive alignment on sequencing, capacity, and trade-offs. - Operating Rhythm & Portfolio Governance: Establish and run the operating rhythm that keeps strategic initiatives on track-portfolio reviews, dashboards, risk/issue escalation, and accountability mechanisms that ensure progress on what matters most. - Cross-Functional Priority Delivery: Lead high-impact initiatives that do not have a natural home. Stand up plans, roles, and milestones; unblock teams; and drive initiatives to measurable outcomes. - AI, Automation & Operating Model Transformation: Identify friction and inefficiency across the business and drive improvements using AI, automation, analytics, and process redesign. Partner with Product/Engineering and the AI team to identify use cases, drive adoption, and measure impact. - Growth & Special Projects: Support evaluation of organic and inorganic growth opportunities (e.g., partnerships, product adjacencies, acquisitions). Build business cases with Finance, support diligence as needed and help plan integration and execution. - Matrix Leadership: Drive outcomes through influence across Finance, HR, Engineering, Product, Sales, and Operations. Build trusted relationships, clarify ownership, and hold the line on priorities, timelines, and results. What technical skills, experience, and qualifications do you need? - Bachelor's degree preferred and 10-15 years of professional experience with owning outcomes in a SaaS or software environment, setting a path and delivering measurable results. - Experience in accounting, fintech, ERP, or GRC software is highly valued. You understand complex products, regulated environments, and the customers who buy them. - Full understanding of AI automation fluency: ability to translate possibilities into real workflows, adoption plans, and measurable impact. - Financial acumen: You are comfortable with business cases, unit economics, and investment trade-offs. You can partner effectively with Finance without needing translation. - Ability to bringclarity to ambiguous situations: You diagnose root causes, frame options, drive decisions, and build practical plans teams can execute. - Possess a bias for action: You move fast, learn quickly, and iterate. You balance speed with sound judgment and bring others along through clarity and momentum. - Experience working in a matrixed environment and drive outcomes through others. Strength with running cadences (OKRs/KPIs, portfolio reviews), holding owners accountable, and communicating effectively with senior leaders. Preferred qualifications - Strategy consulting background (Big 4, MBB, or boutique) with demonstrated operating ownership. - Experience leading or supporting M&A transactions and post-merger integration. - Background in FP&A, corporate development, business operations, or a Chief of Staff-style role #LI-AM1 #VPStrategyandOperations #CSCCorptaxCareers #Remote About Us CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.® Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other. CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging, CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC. We encourage candidates to apply directly to our website and not through third-party sources. Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications. About the Team At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations. CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions. - CSC is a great place to work with smart and dedicated people. - We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work. - We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals. - Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance. - CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. - As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.