• Ownership of Product Launches: Lead cross-functional product launch initiatives from planning through execution, ensuring that all work is completed on time and at the highest quality. • Collaboration and Alignment: Partner closely with the CCO and functional leads to ensure alignment on priorities, sequencing, and tradeoffs. • Launch Readiness and Execution: Ensure the launch process is streamlined and organized, and that all deliverables are coordinated and meet expectations. • Process Improvement: Continuously identify opportunities for process improvements that increase efficiency and enhance execution. • Operations Planning and Management: Own and manage operations plans, dependencies, and timelines across teams to ensure that every product launch is executed efficiently and on schedule. • Team Coordination: Drive regular check-ins with teams to align efforts, surface risks, and resolve blockers. • Documentation and Tools Management: Maintain and ensure the accuracy of operations management tools such as ClickUp, Airtable, and Box. • Leadership Communication: Provide clear, concise updates to leadership on project status, potential risks, and next steps to keep the entire organization aligned. • Execution Leadership: Serve as the trusted execution partner to leadership, ensuring that work moves forward without delays or miscommunications. • On-Time Product Launches: Launches consistently delivered on or ahead of schedule. • Launch Readiness: Ensuring all product initiatives are well-structured with minimal preventable errors at launch. • Project Visibility: High confidence in project visibility and data accuracy, ensuring leaders have real-time insights into the status of key initiatives. • Process Efficiency: Demonstrable improvements in process efficiency, leading to smoother launches over time.

Job Description VP of Strategy and Operations Wilmington, DE or Remote-U.S. Monday to Friday CSC Corptax delivers trusted enterprise tax solutions for U.S. and global compliance, provision and planning. Our single tax system centralizes tax data and workflows, combining AI-informed automation and analytics for accuracy, control, and insight that supports business strategy. We are looking for a VP-level strategic operator to serve as a close thought partner to the President. This role sits at the intersection of strategy and execution: helping shape the agenda, translating direction into clear priorities, and driving follow-through across the leadership team and the broader organization. You will build and run the operating rhythm that keeps the business aligned-annual and quarterly planning, metrics/OKRs, portfolio visibility, and decision forums that surface trade-offs early. You will also partner with functional leaders to improve how we operate, incorporate AI, automation, and analytics to create leverage across the operating model. You will be in the work-driving outcomes, unblocking teams, creating clarity, and ensuring the President's top priorities move from intent to execution. Some of the things you will be doing: - President Partnership & Leadership Cadence: Serve as a trusted thought partner to the President. Shape agendas for key leadership forums, drive preparation and decision quality, document decisions, and ensure follow-through on commitments. - Enterprise Planning & Prioritization: Lead annual and quarterly planning in partnership with functional leaders. Translate strategy into a focused set of priorities, success metrics (OKRs/KPIs), and clear owners, drive alignment on sequencing, capacity, and trade-offs. - Operating Rhythm & Portfolio Governance: Establish and run the operating rhythm that keeps strategic initiatives on track-portfolio reviews, dashboards, risk/issue escalation, and accountability mechanisms that ensure progress on what matters most. - Cross-Functional Priority Delivery: Lead high-impact initiatives that do not have a natural home. Stand up plans, roles, and milestones; unblock teams; and drive initiatives to measurable outcomes. - AI, Automation & Operating Model Transformation: Identify friction and inefficiency across the business and drive improvements using AI, automation, analytics, and process redesign. Partner with Product/Engineering and the AI team to identify use cases, drive adoption, and measure impact. - Growth & Special Projects: Support evaluation of organic and inorganic growth opportunities (e.g., partnerships, product adjacencies, acquisitions). Build business cases with Finance, support diligence as needed and help plan integration and execution. - Matrix Leadership: Drive outcomes through influence across Finance, HR, Engineering, Product, Sales, and Operations. Build trusted relationships, clarify ownership, and hold the line on priorities, timelines, and results. What technical skills, experience, and qualifications do you need? - Bachelor's degree preferred and 10-15 years of professional experience with owning outcomes in a SaaS or software environment, setting a path and delivering measurable results. - Experience in accounting, fintech, ERP, or GRC software is highly valued. You understand complex products, regulated environments, and the customers who buy them. - Full understanding of AI automation fluency: ability to translate possibilities into real workflows, adoption plans, and measurable impact. - Financial acumen: You are comfortable with business cases, unit economics, and investment trade-offs. You can partner effectively with Finance without needing translation. - Ability to bringclarity to ambiguous situations: You diagnose root causes, frame options, drive decisions, and build practical plans teams can execute. - Possess a bias for action: You move fast, learn quickly, and iterate. You balance speed with sound judgment and bring others along through clarity and momentum. - Experience working in a matrixed environment and drive outcomes through others. Strength with running cadences (OKRs/KPIs, portfolio reviews), holding owners accountable, and communicating effectively with senior leaders. Preferred qualifications - Strategy consulting background (Big 4, MBB, or boutique) with demonstrated operating ownership. - Experience leading or supporting M&A transactions and post-merger integration. - Background in FP&A, corporate development, business operations, or a Chief of Staff-style role #LI-AM1 #VPStrategyandOperations #CSCCorptaxCareers #Remote About Us CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.® Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other. CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging, CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC. We encourage candidates to apply directly to our website and not through third-party sources. Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications. About the Team At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations. CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions. - CSC is a great place to work with smart and dedicated people. - We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work. - We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals. - Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance. - CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. - As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is seeking a people leader to drive scalable, compliant, and high-quality servicing experiences across our Operations organization. In this role, you will define and execute strategies that enable servicing operations to scale efficiently while delivering exceptional outcomes for customers and merchants. Within an assigned enablement domain, you will set strategy and own a portfolio of programs. As a manager within the Operations Enablement team, you will own team-level strategy and lead a high-performing team responsible for delivering a portfolio of cross-functional initiatives tied to strategic priorities. You will be accountable for execution across timelines and dependencies, with clear ownership of measurable business impact. This role partners cross-functionally with Product, Engineering, Operations, Compliance, and vendor teams to ensure readiness for business and regulatory changes. You will serve as a connective leader between strategy and execution, driving adoption and measurable impact through strong people leadership and delivery rigor. We are looking for a hands-on, data-driven leader who thrives in complex, regulated environments and is passionate about building durable, high-quality servicing experiences at scale. What you’ll do - Own Program & Team Performance: Lead and manage a team responsible for delivering complex, cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long-term business priorities. - Set Strategic Direction & Roadmaps: Define program strategy and oversee the development of clear roadmaps and execution plans, ensuring progress is tracked against KPIs, timelines, budgets, dependencies, and risks. - Lead & Develop Talent: Hire, coach, and develop a high-performing Operations Enablement team, providing ongoing feedback, performance management, and career development to build long-term organizational capability. - Drive Cross-Functional Alignment: Partner with senior leaders and cross-functional stakeholders across Product, Engineering, Operations, and Compliance to align priorities, manage dependencies, and deliver measurable business outcomes. - Establish Stakeholder Governance: Build strong stakeholder engagement and governance models, delivering clear, polished, and executive-ready communications on program status, risks, outcomes, and impact. - Manage Risk & Delivery at Scale: Proactively identify risks, issues, and trade-offs across programs; guide data-backed decision-making; and ensure timely resolution in partnership with stakeholders. - Lead Operational Excellence: Champion Lean Six Sigma and continuous improvement practices, guiding the team in identifying root causes, implementing scalable solutions, and raising the bar for quality, efficiency, and compliance. - Own Change & Adoption: Oversee the end-to-end lifecycle of projects - from design through implementation, change management, adoption, and measurement - ensuring sustained outcomes for customers and the business. - Oversee Knowledge & Enablement Systems: Provide strategic oversight of technical resources, knowledge management, and enablement systems (SOPs, job aids, learning platforms, AI-enabled tools), ensuring accuracy, usability, and scalability within your assigned domain. - Guide Learning & Training Strategy: Set direction for end-to-end learning and training programs (onboarding, continuous learning, new product rollouts), ensuring effectiveness through metrics, feedback loops, and continuous improvement. - Champion Experience Improvements: Partner with Product and Engineering leaders to improve customer and agent experiences by aligning workflows, tooling, and operational processes with product intent. - Scale Operations Enablement: Anticipate future operational needs driven by growth, regulatory change, and new product launches, ensuring the team and systems are prepared to support the business at scale. What we look for - 6+ years of experience in program management or product operations, preferably within large-scale or global operations. - 2+ years of experience managing teams in fintech or financial services, including experience scaling operations in a regulated environment. - Deep expertise in financial regulations such as UCC, Reg E, Reg Z, CARD Act, GLBA, UDAAP, GDPR, with strong knowledge of dispute management rules, response codes, and regulatory response requirements. - Proven experience leading managers or senior ICs, including hiring, coaching, performance management, and team development. - Certification in Lean Six Sigma, Project Management (PMP), or Design Thinking strongly preferred. - Experience implementing and scaling knowledge management and training (Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools). - Demonstrated success delivering large-scale, cross-functional initiatives with strong execution discipline and measurable outcomes. - Strong strategic planning, risk management, and prioritization skills, with the ability to balance short-term delivery and long-term capability building. - Exceptional written and verbal communication skills, with the ability to influence senior leaders and deliver executive-ready narratives. - Advanced proficiency in process mapping, workflow analysis, and operational design. - Proven experience designing compliant business processes that improve end-user experience, reduce risk, and increase operational efficiency. - Experience building and scaling workflows within highly regulated environments. Pay Grade - J Equity Grade - 5 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $130,000 - $170,000 USA base pay range (all other U.S. states) per year: $115,000 - $155,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: - Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents - Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses - Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge - ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

• Own Program & Team Performance: Lead and manage a team responsible for delivering complex, cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long-term business priorities. • Set Strategic Direction & Roadmaps: Define program strategy and oversee the development of clear roadmaps and execution plans, ensuring progress is tracked against KPIs, timelines, budgets, dependencies, and risks. • Lead & Develop Talent: Hire, coach, and develop a high-performing Operations Enablement team, providing ongoing feedback, performance management, and career development to build long-term organizational capability. • Drive Cross-Functional Alignment: Partner with senior leaders and cross-functional stakeholders across Product, Engineering, Operations, and Compliance to align priorities, manage dependencies, and deliver measurable business outcomes. • Establish Stakeholder Governance: Build strong stakeholder engagement and governance models, delivering clear, polished, and executive-ready communications on program status, risks, outcomes, and impact. • Manage Risk & Delivery at Scale: Proactively identify risks, issues, and trade-offs across programs; guide data-backed decision-making; and ensure timely resolution in partnership with stakeholders. • Lead Operational Excellence: Champion Lean Six Sigma and continuous improvement practices, guiding the team in identifying root causes, implementing scalable solutions, and raising the bar for quality, efficiency, and compliance. • Own Change & Adoption: Oversee the end-to-end lifecycle of projects - from design through implementation, change management, adoption, and measurement - ensuring sustained outcomes for customers and the business. • Oversee Knowledge & Enablement Systems: Provide strategic oversight of technical resources, knowledge management, and enablement systems (SOPs, job aids, learning platforms, AI-enabled tools), ensuring accuracy, usability, and scalability within your assigned domain. • Guide Learning & Training Strategy: Set direction for end-to-end learning and training programs (onboarding, continuous learning, new product rollouts), ensuring effectiveness through metrics, feedback loops, and continuous improvement. • Champion Experience Improvements: Partner with Product and Engineering leaders to improve customer and agent experiences by aligning workflows, tooling, and operational processes with product intent. • Scale Operations Enablement: Anticipate future operational needs driven by growth, regulatory change, and new product launches, ensuring the team and systems are prepared to support the business at scale.