• Partner with Mid Market Account Executives to understand customers needs and requirements, and develop a strategy to position Crunchtime’s solutions to meet those needs • Prepare and deliver technical presentations tailored to the business needs and goals of existing and prospective customers • Provide a deep level of product knowledge and skillfully answer technical and functional product questions as part of the sales cycle • Deliver tailored solution demonstrations geared towards the prospects current pain and future state value • Lead technical discussions around enterprise architecture including integration strategies • Work closely and collaborate with cross-functional teams including sales, product management, marketing, and customer success • Prepare and communicate responses to RFPs • Support Marketing events including webinars, conferences and trade shows

Location: Remote Supervisory Role: No FLSA Status: Temporary W2 Contingent Work / Contractor Length: 12 months / 40 hrs. week Start Date: April 2026 Our Client is the leading technology platform for home and community-based care. Founded in 2008, The Company was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.   As a Jr. Solution Delivery Engineer, you are responsible for successful design, integration, configuration, and delivery of technical solutions to customers. You will deploy new & existing capabilities and solutions to providers, payers, states, and partners, to facilitate seamless data exchange across the homecare ecosystem delivering the right information to the right people at the right time to drive differentiated clinical and financial outcomes. You will be responsible for establishing project plans, communicating status updates, developing and testing the solution, as well as troubleshooting and solution iteration throughout the project lifecycle. The Solution Delivery Engineer plays a crucial role in ensuring that technical solutions meet client expectations and drive improved performance. The ideal candidate will have a strong background in healthcare and/or Medicaid homecare, revenue cycle operations, and standard interoperability data exchange formats (e.g., X12, HL7, APIs). Essential Job Duties - Support Solution Architects, Product, & Engineering to deliver technical solutions to providers, payers, states, and partners - Assisting with configuration, testing, documentation, and issue resolution as part of a broader team.in customer environments, ensuring they function correctly and meet performance standards - Conduct tests to ensure that the solution works as intended and troubleshooting any issues that arise - Create detailed documentation for the solutions, including user guides and technical specifications if necessary - Collaborate with cross-functional teams, including Sales, Implementation, CSM, Product, Engineering and Technical Customer Care to ensure successful delivery and ongoing performance - Identify opportunities for process improvement to increase throughput and enhance quality Required Education, Experience, Certifications and Skills - Bachelor’s degree or equivalent experience - 2+ years’ experience with complex customer implementations & system integration - Excellent verbal, written and interpersonal communication skills - Highly engaging and collaborative style in working cross-functionally - Strong technical & project management acumen with the ability to drive operational excellence through partnerships with cross-functional teams - Strong troubleshooting skills; be able to quickly analyze and resolve issues - Detail oriented, ensuring that all aspects of the solution are thoroughly checked and meet quality standards - Ability to work well in a team environment and contribute to collective goals. - Adept at prioritizing tasks and managing multiple projects simultaneously. - Thinks creatively, highly driven, and self-motivated - Quick learner who thrives in a dynamic and fast-paced environment - Strong writing skills for creating clear documentation - Willingness to learn new technologies and adapt to changing project requirements. - Experience with Jira, ticketing supporting system, preferred - Experience with Healthcare interoperability standards preferred (e.g., X12, HL7, APIs) - Knowledge of APIs, web services, and integration tools. - Experience working with State Medicaid Agencies, MCO’s, and Homecare Providers; with experience in a SaaS environment preferred

Overview Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. We are looking for Senior Cloud Solution Architect, AI Solutions and Copilot, who is passionate about driving our customers’ AI transformation journey with Copilot Chat, Agents/Copilot Studio, and M365 Copilot. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and Return of Investment. Responsibilities - Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value. - Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents/Copilot Studio, and M365 Copilot, securing long-term customer success and renewal. - Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale. - Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization. - Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey. - Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.  - Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents/Copilot Studio, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.  Qualifications Required Qualifications: - Bachelor's degree in computer science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting - - OR equivalent experience Other Requirements: - This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. Preferred Qualifications: - Bachelors Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting - - OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting - - OR equivalent experience - 4+ years experience working in a customer-facing role (e.g., internal and/or external). - 4+ years experience working on technical projects. - 2+ years experience customizing, troubleshooting, and deploying Copilot Studio with one or more demonstratable production deployments  - Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) and Microsoft Fabric to design and enable data-driven, low-code/no-code business solutions. - Microsoft certifications in Artificial Intelligence and Business Applications—including AB‑900 (Copilot & Agent Admin Fundamentals), AB‑730 (Transform Business Workflows with Generative AI), AB‑731 (Transform Your Business with AI), or AB‑100 (Agentic AI Business Solutions Architect)—are highly desirable. Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact This is an important client-facing role with an opportunity to lead and mature professionally in an accelerated business growth environment. You will collaborate with clients and project teams to architect and deliver integrations that provide meaningful value to our public safety partners. This person will implement processes to ensure quality, productivity, and client satisfaction. Under minimal supervision, the Solutions Architect ensures that the highest level of customer satisfaction is achieved through timely delivery of the highest possible level of technical services that include system interface construction, technical project scoping, and system analysis. What You’ll Do Location: Remote. 30% travel required. Must be within commutable distance to one of our Hub locations listed below (Scottsdale AZ, Seattle Washington, Boston MA, Denver CO, Atlanta GA) Reports to: Manager, Solutions Architect - Work as a client-facing member of the Customer Enablement Team - Work with a team of networking and software professionals to deliver Axon technology to clients across various industries including public safety - Analyze IT system architectures for the purposes of scoping technical projects and recommending system improvements - Manage technical projects remotely and at client sites - Engage with public safety's technical and non-technical leadership to communicate project progress - Work with account management team to ensure customer needs are being met - Ensure the highest level of service for Axon software deployments - Identify integration opportunities between agency systems (cloud and/or on-prem) and Axon’s products - Recommend deployment plans for the identified integrations that drive key outcomes for the agency - Work closely with product, sales, software engineers, and agency technical stakeholders to understand agency goals and program outcomes - Capture requirements, implement third-party solutions in development environments, perform initial reviews to determine feasibility of integration, document technical capabilities required to meet business requirements, work with Director of Integrations and developers to build, test, and deploy new integrations - Work with the Director of Integrations and developers to build and document integrations and support requirements - Write code to leverage API capabilities to optimize implementation tasks, working with DevOps to merge code that is used for repetitive tasks (e.g., Camera management and maintenance, dynamic data integration) What You Bring - Bachelor’s Degree or equivalent work experience - 2+ years of experience in analyzing and developing technical systems and software solutions - Knowledge of APIs structures and systems integration (REST, SOAP) - Intermediate skills in SQL, Python, Java, and Cloud (AWS and/or Azure) - Networking knowledge and experience in implementations, and integrations from inception to successful completion, including LAN/WAN, security, IP Video and Video Management Systems - Understanding of Linux frameworks, including containerization platforms (Docker preferred) - Familiarity with cloud technologies as well as software development packages and data management tools - Demonstrated system-level understanding of enterprise software systems - Excellent written and verbal communication skills: demonstrated ability to work with all levels of technical proficiency to understand needs and communicate work - Able to effectively manage multiple projects, priorities, and tasks within a dynamic environment - Enthusiasm and commitment to AXON’s Mission, Core Values, and Program Mission - Must pass a Criminal Justice Information Services (CJIS) background check and maintain CJIS clearance - Handle confidential and highly sensitive information Benefits that Benefit You - Competitive salary and 401k with employer match - Discretionary paid time off - Paid parental leave for all - Medical, Dental, Vision plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.