• Building and maintaining strong collaborative relationships with payer clinical representatives • Serving as a trusted partner to payers and families for effective communication • Investigating, managing, and resolving complex clinical escalations • Collaborating with clinicians and leadership to develop client safety solutions • Serving as a primary point of contact for payer case managers • Facilitating communication between clients, payers, and internal teams • Maintaining knowledge of payer clinical policies and requirements • Monitoring changes to payer policies and proactively communicating updates • Reviewing and analyzing payer-related data for clinical outcomes and utilization • Providing education and guidance to internal clinical teams

• Research prospective Tier 1 publishers and prepare concise briefing materials for the EVP ahead of all external calls. • Coordinate complex scheduling between executive leadership and Comscore Top 250 stakeholders. • Manage and execute post-meeting communications, ensuring no deal stalls due to administrative friction. • Collaborate with the Marketing and Product teams to ensure pitch decks and collateral are tailored for named accounts. • Maintain meticulous records in the CRM, tracking the movement of executive-led deals through the pipeline.

• Senior management responsibility for the delivery of services for multiple clients, multiple transactions, multiple product types in an accurate, timely and high-quality fashion • Responsible for the day-to-day management of client relationships and the handling of their CRE loan portfolios • Responsible for day-to-day management of an assigned special servicing team or portfolio of troubled assets • Day to day management of a special servicing portfolio of assets to assess and implement plans to maximize recoveries for clients • Possible day to day management of a team of special servicing asset managers • Negotiate and implement resolutions of underperforming and defaulted loans • Analyze the property level cash flow to estimate mark-to-market income and expense rates and property valuation • Review and approve third-party reports such as appraisals, environmental reports and property condition assessments • Develop and evaluate all resolution alternatives that will maximize recoveries on an NPV basis and recommend the optimum resolution strategy for assigned assets in individual asset business plans • Obtain internal and client approvals and execute the approved loan or REO business plans • Interview, select and oversee receivers, property managers and brokers • Interview, select and oversee legal counsel as required • Work with counsel on complicated workouts including borrower bankruptcies and foreclosures • Complete the required internal and external reporting in a timely fashion • Work with junior staff and Analysts to ensure compliance with all requirements of the servicing agreements • Such other activities as may be assigned by your manager

• Lead execution of RP’s enterprise brand strategy by translating positioning and messaging into clear guidance, plans and deliverables that strengthen RP’s reputation and support growth priorities. • Own day-to-day leadership of brand launches, refreshes and priority brand initiatives (including clinical, technology and AI-enabled offerings), coordinating stakeholders to ensure on-time delivery and brand alignment. • Develop and maintain brand architecture and standards (guidelines, templates and toolkits) and enable teams and partners to apply them consistently across offerings, audiences and channels. • Capture, synthesize and share market and target audience insights to inform go-to-market narratives and messaging; partner with MarCom and practice stakeholders to activate the brand and assess effectiveness. • Develop and manage an annual brand marketing plan aligned to RP enterprise goals, including objectives, priorities, resourcing, timelines and clear measures of success. • Own KPI definition, dashboards and reporting for brand and marketing performance; deliver insights and recommendations that improve effectiveness and demonstrate value to stakeholders. • Support MarCom leadership to align priorities, improve team ways of working and ensure consistent execution across initiatives. • Lead, coach and develop direct reports; set performance expectations, provide ongoing feedback and support a culture of accountability, collaboration and continuous improvement. • Build trusted partnerships clinical, product/technology, operational, growth, HR and other MarCom leadership to clarify business priorities, align stakeholders and deliver integrated brand marketing that advances strategic goals. • Champion customer-centricity and innovation across the organization.