Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $20.94 - $33.59Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 9A-530P Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 99940 - 5492 Patient Access Center Union: SHARE (State Healthcare and Research Employees) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. The role of the Patient Access Scheduling Agent is the front door for patients to secure access to the right care, at the right time, with the right provider. The Patient Access Scheduling agent performs a variety of complex scheduling activities that ensures patients get access to the care they need by providing exceptional patient service. I. Major Responsibilities: 1. Handles incoming phone calls from patients, families and referring providers to schedule patient appointments. Scheduling scope includes multiple providers across multiple clinics/departments, practices across multiple campuses. 2. Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists. 3. As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor. Processes updates and corrections to patient insurance and demographic information. Collects patient liabilities prior to or on the date of service, as appropriate. 4. Based upon appointment visit type, secure medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care. 5. Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take place. 6. Applies relevant functional knowledge of multiple treatment areas, the priority and sequence of associated procedures, tests and primary care services. 7. Prioritizes visits and services in a manner that will foster more efficient utilization of physician’s clinical staff, and patient’s time, as well as equipment and facilities. Standard Staffing Level Responsibilities: 1. Complies with established departmental policies, procedures and objectives. 2. Attends variety of meetings, conferences, seminars as required or directed. 3. Demonstrates use of Quality Improvement in daily operations. 4. Complies with all health and safety regulations and requirements. 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. 6. Maintains, regular, reliable, and predictable attendance. 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions. II. Position Qualifications: License/Certification/Education: Required: 1. High school diploma. Preferred: 1. Associate’s degree in business or healthcare-related field. Experience/Skills: Required: 1. English speaking, reading and writing skills. 2. Strong intrapersonal and communication skills. Preferred: 1. Previous scheduling and/or phone customer services experience. 2. Previous experience in a health care organization. 3. Bilingual speaking, reading, and writing skills. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. III. Physical Demands and Environmental Conditions: Work is considered sedentary. Position requires work indoors in a normal office environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Description ● Serve as the primary point of contact for patient questions and concerns regarding their referrals, imaging, labwork, medications and other treatment plan needs. ● Collaborate with healthcare providers and facilities to ensure that all aspects of a patient’s care are synchronized. This involves managing referrals, coordinating tests and procedures, and ensuring timely delivery of care services. ● Coordinate and communicate patient medications and authorization information with pharmacies and insurance providers. ● Communicate with patients or healthcare facilities regarding the status of patient labs, imaging, and other medical services. ● Complete or receive schedule requests and schedule patients using appropriate resources and knowledge for all appointment types to fulfill treatment plans. ● Utilize critical thinking skills to identify and solve problems, evaluating options, and implementing solutions. ● Maintain accurate and up-to-date patient records, demographic information, as well as document all interactions, interventions, and outcomes to ensure continuity of care and compliance with regulatory standards. ● Monitor patient progress and satisfaction to identify any areas for improvement. ● Treat patients with empathy and respect while conducting oneself in a professional manner in written and verbal correspondence. ● Other duties as assigned. Skills Medical billing, medical terminology, Customer service, medical coding, cpt, icd-10, hcpcs Top Skills Details Medical billing,medical terminology,Customer service Additional Skills & Qualifications ● High school diploma or GED equivalent, bachelor’s degree preferred. ● 2+ years of experience in customer service or healthcare setting, preferred. ● 1+ years of experience with EHR systems (athenaOne), preferred. ● A solid understanding of medical terminology and insurance processes is essential. ● Experience working in a remote setting, preferably with high volume inbound and outbound telephonic services. ● Manage multiple tasks, appointments, and patient records simultaneously in a high volume, timely environment. ● Excellent communication skills, both verbal and written. ● Proficient in Google Suite, Microsoft Office and other computer software programs. ● Strong attention to detail and ability to maintain accurate records. ● Ability to work independently and as part of a team. ● Strong customer service skills and ability to interact with patients in a professional and compassionate manner. ● Ability to maintain confidentiality of patient information and adhere to all HIPAA regulations. ● Strong attention to detail and a high level of accuracy in work. ● Dependable, punctual, and able to manage time effectively. ● Adaptable and open to change in a dynamic healthcare environment. ● Strong problem-solving skills and the ability to think critically when addressing insurance or authorization issues. ● Team-oriented mindset with the ability to collaborate across departments. ● Empathetic and patient-focused, with a commitment to providing high-quality service. Experience Level Entry Level Job Type & LocationThis is a Contract position based out of Kennewick, WA. Pay and BenefitsThe pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Role Description - Realizar avaliação de riscos psicossociais, identificando fatores relacionados à saúde mental e bem-estar no trabalho; - Elaborar pareceres técnicos a partir das análises realizadas, contribuindo para a tomada de decisão; - Participar ativamente de comitês de nexo, oferecendo suporte técnico especializado; - Conduzir atendimentos individuais, garantindo acolhimento, sigilo e direcionamento adequado para cada caso. Qualifications - Habilidades interpessoais e estratégicas; - Perfil analítico e crítico, com foco em prevenção; - Boa comunicação para mediação entre diferentes áreas (RH, liderança, CIPA); - Postura ética e sigilosa, com clareza sobre os limites da atuação psicológica; - Habilidade para formação e sensibilização de lideranças; - Capacidade de construir indicadores de saúde mental e propor intervenções baseadas em dados; - CRP ativo e regular. Requirements - Pós-graduação em Saúde do Trabalhador, Ergonomia ou Psicologia do Trabalho; - Experiência com mapeamento de fatores psicossociais (ex: uso do protocolo da OIT, COPSOQ, ISTAS21); - Familiaridade com normas ISO relacionadas à saúde e segurança ocupacional (ex: ISO 45003); - Segurança psicológica e fatores humanos, avaliação para de Avaliação de Perfil ideal para contratação assertiva.

This is a remote position. PERMANENT DAYSHIFT WFH : Fully remote (offshore-Philippines based) role ROLE TITLE : Patient Engagement & Conversion Specialist ● Working hours aligned to Australian business hours (11 am- 7 pm AEST to accommodate WA clients) ● Regular communication with the Australian team What Success Looks Like in This Role You are responsive, empathetic, and confident on the phone. You understand the needs of families seeking support and can clearly communicate how XRHealth can help. You consistently follow up leads, convert interest into action, and ensure patients are successfully booked into their first appointment. The client is at the forefront of healthcare innovation, delivering cutting-edge virtual reality (VR) and augmented reality (AR) solutions to improve patient outcomes. Our recent merger with another care facilities further strengthens our capability in treating conditions such as anxiety, phobias, stress, ADHD, and other mental health conditions through immersive technology. We are expanding our Australian operations and are seeking a highly motivated Offshore Patient Engagement & Conversion Specialist to support our growing demand and improve patient access to our services. Purpose of the Role This role is responsible for engaging with prospective patients (primarily parents and caregivers), guiding them through XRHealth’s service offering, and converting leads into enrolled patients. You will play a key role in ensuring a seamless, supportive, and informative experience for individuals seeking care, while also contributing to the growth of our patient base. Key Responsibilities ● Proactively follow up on inbound leads generated through marketing campaigns, referrals, and existing pipeline lists ● Engage with prospective patients/parents/caregivers via phone, email, and messaging platforms ● Clearly explain XRHealth’s clinical services, programs, and treatment pathways in a simple and empathetic manner ● Guide prospective patients through the enrolment process ● Convert qualified leads into active patients ● Book initial appointments with clinicians in a timely manner ● Maintain accurate and up-to-date records in HubSpot (CRM) ● Manage and prioritise a high volume of leads effectively ● Work closely with the Australian clinical and operations team ● Provide feedback on lead quality, common objections, and opportunities to improve conversion Key Outcomes (Success Measures) ● Lead response time and follow-up consistency ● Conversion rate from lead to enrolled patient ● Number of appointments successfully booked ● Quality of patient interactions and experience ● Accuracy and completeness of CRM data Requirements Skills & Experience (Essential) ● Previous experience in sales, customer service, or patient coordination roles ● Strong verbal communication skills, particularly over the phone ● Proven ability to build trust and rapport quickly with patients and families ● Confident explaining services and handling questions or objections ● Highly organised with the ability to manage multiple leads simultaneously ● Strong experience using HubSpot (CRM) ● Experience working with Australian clients and/or within the Australian healthcare system ● Results-oriented with a proactive and accountable mindset Nice to Have ● Experience in healthcare, allied health, or patient services ● Understanding of the NDIS (National Disability Insurance Scheme)