This is a remote position. PERMANENT DAYSHIFT WFH : Fully remote (offshore-Philippines based) role ROLE TITLE : Patient Engagement & Conversion Specialist ● Working hours aligned to Australian business hours (11 am- 7 pm AEST to accommodate WA clients) ● Regular communication with the Australian team What Success Looks Like in This Role You are responsive, empathetic, and confident on the phone. You understand the needs of families seeking support and can clearly communicate how XRHealth can help. You consistently follow up leads, convert interest into action, and ensure patients are successfully booked into their first appointment. The client is at the forefront of healthcare innovation, delivering cutting-edge virtual reality (VR) and augmented reality (AR) solutions to improve patient outcomes. Our recent merger with another care facilities further strengthens our capability in treating conditions such as anxiety, phobias, stress, ADHD, and other mental health conditions through immersive technology. We are expanding our Australian operations and are seeking a highly motivated Offshore Patient Engagement & Conversion Specialist to support our growing demand and improve patient access to our services. Purpose of the Role This role is responsible for engaging with prospective patients (primarily parents and caregivers), guiding them through XRHealth’s service offering, and converting leads into enrolled patients. You will play a key role in ensuring a seamless, supportive, and informative experience for individuals seeking care, while also contributing to the growth of our patient base. Key Responsibilities ● Proactively follow up on inbound leads generated through marketing campaigns, referrals, and existing pipeline lists ● Engage with prospective patients/parents/caregivers via phone, email, and messaging platforms ● Clearly explain XRHealth’s clinical services, programs, and treatment pathways in a simple and empathetic manner ● Guide prospective patients through the enrolment process ● Convert qualified leads into active patients ● Book initial appointments with clinicians in a timely manner ● Maintain accurate and up-to-date records in HubSpot (CRM) ● Manage and prioritise a high volume of leads effectively ● Work closely with the Australian clinical and operations team ● Provide feedback on lead quality, common objections, and opportunities to improve conversion Key Outcomes (Success Measures) ● Lead response time and follow-up consistency ● Conversion rate from lead to enrolled patient ● Number of appointments successfully booked ● Quality of patient interactions and experience ● Accuracy and completeness of CRM data Requirements Skills & Experience (Essential) ● Previous experience in sales, customer service, or patient coordination roles ● Strong verbal communication skills, particularly over the phone ● Proven ability to build trust and rapport quickly with patients and families ● Confident explaining services and handling questions or objections ● Highly organised with the ability to manage multiple leads simultaneously ● Strong experience using HubSpot (CRM) ● Experience working with Australian clients and/or within the Australian healthcare system ● Results-oriented with a proactive and accountable mindset Nice to Have ● Experience in healthcare, allied health, or patient services ● Understanding of the NDIS (National Disability Insurance Scheme)

• Mastery in the Resilience Lab Methodology (RLM), including engaging, retaining, and graduating clients • Maintain minimum of 30 Units per month • Complete Resilience Lab’s onboarding program • Conduct individual, couples, and/or family psychotherapy sessions • Assess clients’ needs, build trust, and explore feelings, attitudes, and behaviors • Help clients develop strategies for coping with issues and for making positive changes • Evaluate therapy sessions and outcomes via intake notes, treatment plans, and progress notes • Undergo supervision to reflect on sessions, including transference/countertransference • Continue to seek out learning opportunities, including new theoretical developments • Network within and outside of the organization to maintain continuity of work and client base • Embody the RLM: collaborative case conceptualization, whole-person treatment planning, personalized EBP interventions, and clinical outcome monitoring

Role Description We are a National Telemedicine Practice looking for board certified Critical Care-Internal Medicine specialists to evaluate and treat illnesses via telehealth. Bilingual (Spanish-English) preferred but not required. Requiring primary state license to be in a compact state. Higher consideration will be given to providers with multiple licenses prioritizing the following States: - California - Colorado - Florida - Georgia - Illinois - Massachusetts - Nevada - New Jersey - New York - Texas - Utah - Washington - Washington D.C. Requirements - Hold an active MD/DO license in good standing; - National ABPN Board Certification; - Fellowship training and/or strong clinical background preferred; - Minimum of 2+ years' clinical experience; - Maintain a strong evidence-based clinical skill set while practicing and implementing outcome-focused care; - Empathetic, active, and intuitive listening; - Strong verbal and written communication; - Knowledgeable in crisis response; - Comfortable working autonomously in a telemedicine environment; - Tech-savvy with the ability to navigate various systems and tools with ease (this includes, but is not limited to Google Workspace, proprietary EMR, etc.); - Passionate about our mission of improving access to high-quality care; What to expect - Ensure the most beneficial level of treatment is implemented for patients with limited medical resources (no immediate access to CT, MRI, EEG); - Participate in monthly calls to provide feedback and answer your questions; - Readily available clinician leadership for case consultations to ensure you always receive the support you need; - Must be clinically strong, function autonomously and competently, and utilize critical thinking skills to provide appropriate care without immediate access to advanced imaging and limited drug formulary; - Work alongside other like-minded clinicians that have a common goal to positively impact the lives of others; - Chance to develop working protocols to enhance patient care, relieve administrative burden with more effective clinical documentation; - Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization; - Med Mal coverage provided.

Role Description We are a National Telemedicine Provider looking for licensed Psychiatrists as telemedicine providers to complete virtual consultations for our patients. All state licensure welcome to apply. FL State license is required. Bilingual speaking providers (Spanish) are preferred. Qualifications - Hold an active MD/DO license in good standing - National ABPN Board Certification in Psychiatry - Fellowship training and/or strong clinical background preferred - Minimum of 2+ years' clinical experience - Maintain a strong evidence-based clinical skill set while practicing and implementing outcome-focused care - Empathetic, active, and intuitive listening - Strong verbal and written communication - Knowledgeable in crisis response - Comfortable working autonomously in a telemedicine environment - Tech-savvy with the ability to navigate various systems and tools with ease (this includes, but is not limited to Google Workspace, proprietary EMR, etc.) - Passionate about our mission of improving access to high-quality access to care Requirements - Ensure the most beneficial level of treatment is implemented for patients with limited medical resources (no immediate access to CT, MRI, EEG) - Work collaboratively with site emergency medical teams - Participate in monthly calls to provide feedback and answer your questions - Readily available clinician leadership for case consultations to ensure you always receive the support you need - Must be clinically strong, function autonomously and competently, and utilize critical thinking skills to provide appropriate care without immediate access to advanced imaging and limited drug formulary - Work alongside other like-minded clinicians that have a common goal to positively impact the lives of others - Chance to develop working protocols to enhance patient care, relieve administrative burden with more effective clinical documentation - Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization - Med Mal coverage provided