Headquartered in New York, New York, Genpact, which stands for “generating business impact,” is a world-leading digital business process and technology management firm. Using L
Senior Credit Controller – Spanish
Location
Portugal
Posted
60 days ago
Salary
0
Seniority
Senior
Job Description
Senior Credit Controller – Spanish
Genpact
• Enter data accurately and efficiently, ensuring quality checks on cash receipts, support data cleansing and mass change processing projects. • Handle premium collections, check deposits, direct debits, commission payments, discounts, and overpayments. • Reconcile client and broker account differences, disburse cash, recover overdue debts, and manage brokers and partners based on contract nature or intermediaries. • Deliver exceptional service standards and key performance indicators (KPIs). • Liaise with internal and external parties to resolve queries within deadlines. • Distribute monthly statements of overdue accounts to clients and resolve questions promptly. • Input regulations into the computer system, manage unpaid items, oversee procedures, and clear outstanding financial movements. • Analyze aging reports and allocated portfolios. • Maintain and develop technical knowledge and expertise, contributing to best practices and procedural support. • Provide support, mentoring, and guidance as needed. • Participate in continuous improvement initiatives.
Job Requirements
- Graduate or possess a professional qualification in a finance-related discipline.
- Experience in Credit control required.
- Proficient in written and spoken Spanish ,English & Portuguese
- Strong mathematical and analytical skills for complex data analysis and effective decision-making in business or technical issues.
- Positive attitude, results-driven, with energy and determination to succeed in a fast-paced environment where response pace and quality are critical.
- Strong writing and editing skills with attention to detail; ability to produce high-quality work under pressure and prioritize workload to meet tight deadlines.
- Patient and respectful towards clients while being professionally firm in debt recovery.
- Proficient in Excel and Outlook.
Benefits
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
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