Traffic Controller

Location

Worldwide

Posted

59 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Traffic Controller

CADEX

Job DetailsTravel Percentage: NoneJob Category: Admin - ClericalOBJECTIVE The role of the Traffic Controller is to ensure seamless and productive calling campaigns for operations staff. PRIMARY JOB DUTIES Build, update, maintain, and assist with dialer operations Evaluate reporting tools and delivery Monitor agents in a dialer setting Adjust dialer and agent settings Analyze the effectiveness and functionality of reports SECONDARY JOB DUTIES Continuously seek opportunities for process improvement and propose ideas Foster effective communication and collaboration between countries and cultures within all regions Assist in project work as required Act as backup to other members of the Operations Strategy Department Maintain a high level of professionalism and confidentiality with all information entrusted with OTHER JOB DUTIES This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice. SUPERVISORY RESPONSIBILITY This position does not have supervisory responsibilities WORK HOURS It is essential that this position adheres to the assigned work schedule. This is a full-time position and may vary based on the individual’s time zone, subject to change with advanced notice. Schedules may also vary by region, department, client, and/or team. Schedules will be assigned on an individual basis by the manager/supervisor of the position. TRAVEL This position does not require travel WORK ENVIRONMENT This job operates either in an office setting or a remote work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related. The noise level in the office setting is limited to quiet and the work environment noise level will vary based on the individual’s remote work environment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. This is a largely sedentary role; however the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include general seeing and close vision. Repetitive motion is frequently required through typing and computer mouse usage. Mental requirements include simple and complex reading, simple and complex writing, memorization, analyzation, perception/comprehension, decision making, planning, independent action, and planning. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. EEO STATEMENT Cadex provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status. QualificationsCOMPETENCIES Proficiency in MS Office Time management Attention to detail Ability to click through systems for several hours REQUIRED EDUCATION AND EXPERIENCE High School Diploma/GED FLUENCY This position requires fluency in the English language ADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIES None required for this position

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