CADEX

Role Description The role of the Collection Service Representative (CSR) is to support the needs of our clients in delivering exceptional service to their customers through telephone and where applicable email communication. The CSR will engage with customers to support the resolution of order issues, answer questions on their accounts and elevate any concerns to the proper team. Primary Job Duties - Work in assigned queue or worklist with goal of meeting daily targets of at least 150 outbound calls placed each day; specific targets may change based on client assignment and/or client expectations. - Meet established internal quality objectives including Monthly Account Audits and Call Quality Reviews, including client specific metrics related to call or quality measures. - Meet performance and maintain productivity requirements each day as based on time gap or other reporting. Secondary Job Duties - Uphold and utilize a professional and courteous tone and language at all times. - Advise customers of open receivables to obtain payment status, timeline of payments, or address any issues preventing payment. - Use client-specific systems to review and research additional account details. - Provide invoices or other related documentation to account holders. - Continuously seek to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day). - Maintain organized electronic file storage of documents and emails, ensuring relevant forms are properly noted and saved in designated locations. - Take ownership of any assigned accounts in queue and/or work in group queue as needed. - Work cohesively in a team to participate on special projects or initiatives as directed. - Meet regularly with Supervisor for performance review and coaching sessions. - Continuously seek opportunities for process improvement and propose ideas. - Foster effective communication and collaboration between countries and cultures within all regions. - Assist in 1st Party AR project work as required. - Act as backup to other members of the 1st Party AR Department. - Maintain a high level of professionalism and confidentiality with all information entrusted with. Other Job Duties This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice. Supervisory Responsibility This position has no supervisory responsibilities. Work Hours It is essential that this position adhere to the assigned work schedule of Monday - Friday 8:00am - 5:00pm CST. This is a full-time position and times may vary based on the individual’s time zone, subject to change with advanced notice. Schedules and hours required may also vary by region, department, client, and/or team. Schedules will be assigned on an individual basis by the manager/supervisor of the position. Travel No travel is expected for this position. Work Environment This job operates in a remote work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, and related. The noise level in the office setting is limited to quiet and the work environment noise level will vary based on the individual’s remote work environment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. This is a largely sedentary role; however, the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include general seeing and close vision. Repetitive motion is frequently required through typing and computer mouse usage. Mental requirements include simple and complex reading, simple and complex writing, memorization, analyzation, perception/comprehension, decision making, planning, independent action, and planning. Qualifications - Ability to work in a team-based environment in shared tasks and projects. - Professional demeanor. - Proficient written and verbal communication skills. - Proficient comprehension skills. - Time management and organizational skills. - Basic math skills. - Proficient telephone skills. - Proficient in MS Office. Required Education and Experience - High School Diploma or general education degree (GED) – 1 year transferrable experience. Fluency This position requires fluency in the English language. Fluency in other languages may be required based on location, client, department, or project. Additional Eligibility Requirements/Responsibilities/Qualifications None required for this position.

Role Description The Senior Client Onboarding Specialist, Client Onboarding is responsible for leading the successful delivery of complex client onboarding initiatives while serving as a subject matter expert within the onboarding function. This role operates as a senior individual contributor with expanded ownership across complex implementations, process improvement, and internal leadership. Primary Job Duties - Client Onboarding Execution - Lead onboarding for complex, high-priority, or non-standard client implementations, including multi-entity or custom configuration projects. - Own project strategy in addition to execution (e.g., defining approach, sequencing, and dependencies). - Anticipate and proactively resolve cross-functional risks, gaps, and ambiguity. - Serve as escalation point for project-level challenges before Manager/VP involvement. - Ensure alignment to One Cadex implementation standards, identifying deviations and driving resolution. - Client Relationship Management - Act as a trusted advisor to client stakeholders, particularly for complex implementations. - Lead difficult client conversations, including scope clarification, delays, and issue resolution. - Drive expectation management at a more strategic level, not just status updates. - Identify opportunities to enhance client value and onboarding experience. - Process Ownership & Continuous Improvement - Identify systemic issues across onboarding projects and propose scalable solutions. - Lead or contribute to development of onboarding playbooks, templates, and best practices. - Drive consistency in onboarding execution across project types (1P, 3P, BPO, complex). - Partner with leadership to refine KPIs, reporting structures, and operational workflows. - Support automation and optimization initiatives. - Cross-Functional Leadership - Act as a functional lead across Sales, IT, Product, and Operations for assigned projects. - Influence decision-making without direct authority to remove blockers and drive outcomes. - Translate business requirements into actionable onboarding plans for internal teams. - Support alignment across stakeholders when requirements or ownership are unclear. - Team Support & Mentorship - Provide guidance and informal coaching to onboarding specialists. - Review onboarding plans, deliverables, and client communication for quality assurance. - Share best practices and lessons learned across the team. - Support onboarding and training of new team members. Secondary Job Duties - Continuously seek opportunities for process improvement and propose ideas. - Foster effective communication and collaboration between countries and cultures within all regions. - Assist in operations project work as required. - Act as backup to other members of the operations organization. - Maintain a high level of professionalism and confidentiality with all information entrusted with. Supervisory Responsibility This position assists with some supervisory responsibilities. Work Hours It is essential that this position adhere to the assigned work schedule. This is a full-time position and may vary based on the individual’s time zone, subject to change with advanced notice. Travel This position is expected to travel 3-5 times per year, to various corporate offices or meetings, conferences, etc. Work Environment This job operates either in an office setting or a remote work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. Qualifications - Advanced Client Relationship Management - Strategic Problem Solving & Risk Mitigation - Cross-Functional Leadership & Influence - Process Improvement & Operational Excellence - Project Ownership & Execution - Mentorship & Knowledge Sharing - Executive Communication & Presence Requirements - Bachelor’s degree in Business, Operations, Communications, or related field. - 6–9 years of client onboarding, implementation, or project management experience. - Demonstrated experience managing complex, multi-layered client implementations. - Advanced project management, problem-solving, and stakeholder management skills. - Strong ability to influence cross-functional teams and drive alignment. - Fluency in the English language. Additional Eligibility Requirements/Responsibilities/Qualifications - None required for this position.

Role Description The collections/accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services. - Make and receive contacts via telephone, email and chat for assigned accounts - Use advanced call structures and techniques - Investigate reasons for non-payment/return - Negotiate resolution - Verify return/payment terms, funding sources and process condition - Respond to billing disputes, requests for refunds, tax exemptions and logistics, etc. - Manage a portfolio of accounts to promote efficiency within standards - Utilize concise notes/updates in corporate/client databases - Research cases to find viable contact sources when information provided is not current - Build business cases to support payment/return/write-off decisions - Track daily metrics and performance to attain required goals - Demonstrate behaviors reflecting our policies - Maintain a positive customer relationship - Exceed standards expressed by the client Qualifications - 3+ years of B2B-B2C collections experience - 2+ years of billing experience - Preferred Order to Cash experience - Experience with an automated telephone dialing system and collections database - Associate's degree in business preferred - Must be detail oriented, with the ability to work independently - Proven experience working with invoice processing portals (excluding one-time payment portals), including navigating, extracting, and managing invoice data within such systems - Hands-on experience with Salesforce and advanced Excel skills, including frequent use of VLOOKUPs and related functions for data analysis and reporting Requirements - Ability to work a flexible schedule - Native or fluent speaker of other languages, apart from English, is a plus - Proficient (basic/intermediate level) in Microsoft Excel (sort, filtering, vlookup, pivot tables, etc.) - Knowledge of ERP (SAP, Oracle) - Strong expertise with billing procedures - Ability to build rapport, ask questions, listen and redirect the conversations - Proven capacity to manage large call volumes with resilience, maintaining focus and quality of service in a fast-paced environment - Ability to overcome objections, analyze responses and negotiate resolutions - Work independently and as part of a team to achieve required metrics and standards - Solid time management skills - Knowledge in customer service, accounts receivable, invoicing, collections and/or finance - Ability to adapt to new business opportunities, challenges and client demands - Excellent verbal and written communication skills - Ability to learn and grow with our organization - Great analytical, critical thinking and problem-solving abilities Benefits - Indefinite contract terms - Remote work opportunity - Flexible schedule based on business needs - Immediate job start date

Role Description This position will be the Corporate Controller for the consolidated company and subsidiaries. The role reports directly to the Chief Financial Officer of the company. Qualifications - A meticulous and driven individual with a passion for accounting and numbers. - Detail-oriented with the intuition to identify discrepancies. - Able to work independently and collaboratively in a team. - Flexible with variables and change. Requirements - 4+ years of overall finance and accounting experience including: - Advanced proficiency in Excel and financial modeling; strong command of PowerPoint. - 4+ years’ experience with financial planning and ERP systems. - 2+ years reporting & analysis. - Bachelor’s degree in finance, Accounting, Economics, or a related field. - Experience harnessing Power BI, Tableau, or a similar business intelligence layer. - MBA preferred. - US-VISA required. - Ability to work with and manage international teams and centers of excellence. - Ability to be “hands on” and “do work” when needed. - Netsuite, MS Suite including Excel, Word, Outlook, and Teams. - Proficient communication and comprehension skills, including professional written and telephone communication. - Ability to prioritize tasks and meet deadlines in a fast-paced environment. - Attention to detail and accuracy. - Problem-solving and analytical skills. - Ability to work well independently and within a team. - Ability to multitask. - Ability to apply common sense understanding to carry out instructions furnished in written or oral form. - Ability to deal with problems involving several concrete variables in standardized situations. - Advanced mathematical skills. Benefits - Flexible schedule based on business needs. - Full-time hours: 8:00 AM to 5:00 PM US CST, Monday to Friday. Company Description Cadex Solutions Corporation is an international holding company formed by Trivest Partners LP to build the premier provider of commercial order-to-cash management solutions. With a history spanning nearly 100 years, Cadex is uniquely positioned with in-depth experience that builds relationships alongside results. Our team of industry experts brings innovation and data insight, improves your processes with hands-on help, and provides custom solutions based on specific needs. Cadex has approximately 800 employees serving over 1,000 clients across all industries from locations including the United States, Colombia, Brazil, Romania, Italy, India, Singapore, and South Africa. - A.G. Adjustments, formed in 1974 and headquartered in Melville, NY. - D&S Global Solutions, formed in 1997 and fully remote. - ABC-Amega, formed in 1929 and headquartered in Buffalo, NY. - TranSubro, formed in 2012 and headquartered in Oceanside, NY. - DAL, formed in 1974 and headquartered in Clifton Heights, PA. - Insurance Recovery Group, founded in 1994 and headquartered in Marlbourgh, MA. - Receivables Control Corporation, founded in 1970 and headquartered in Maple Grove, MN.

Role Description We are looking for a mid‑level Site Reliability Engineer focused on GCP to help us transition from a traditional IT Support model to a modern SRE operating model. You will design and implement our GCP‑based platform (GKE, Terraform, Prometheus, Grafana, GCP Operations Suite) and act as a hands‑on guide for our existing team as we adopt SRE ways of working, with a strong focus on automation and tooling in Python. Responsibilities: - Maintain GCP infrastructure using Terraform, including GKE clusters, Compute Engine, Cloud Storage, Cloud SQL or other managed databases, VPC networking, load balancers, and Cloud DNS. - Manage and operate Kubernetes workloads on GKE: deployments, services, ingresses, autoscaling, configuration, secrets and cluster upgrades. - Participate in on‑call rotations for GCP services and lead or assist in incident response. - Design and maintain observability for GKE and GCP workloads using Prometheus for metrics collection and Grafana for dashboards and visualization. - Provide advanced production support for business‑critical applications (web and backend services), investigating incidents, performance issues and functional degradations together with development teams. - Use metrics, logs, traces and error reports to triage and debug application issues across multiple services and components. - Maintain and improve runbooks, playbooks and knowledge base articles so recurring production issues can be resolved quickly and consistently. - Analyze incident and ticket trends to propose reliability improvements, automation and changes to application configuration or architecture. - Define and implement SLIs and SLOs based on Prometheus metrics and GCP Operations Suite (Cloud Monitoring/Logging) and configure alerts (in Prometheus Alertmanager, Grafana, or Cloud Monitoring) that focus on real customer impact. Qualifications - 2–5 years experience in SRE, DevOps or platform engineering operating production systems, with strong exposure to GCP. - Solid experience with GKE and containerized applications (deployment strategies, scaling, troubleshooting) in production. - Strong Infrastructure‑as‑Code skills with Terraform for provisioning GCP resources (projects, networks, IAM, GKE, databases, etc.). - Experience with Prometheus and Grafana, including: - setting up metrics collection (exporters, scraping configs) for applications and infrastructure; - building and maintaining Grafana dashboards for services, platforms, and SLOs; - configuring alerts (Alertmanager/ Grafana/ Cloud Monitoring) with appropriate thresholds and routing. - Good knowledge of Linux and Docker, including debugging performance, networking and security issues. - Familiarity with GCP Operations Suite (Cloud Monitoring/ Logging) and how to combine it with Prometheus/ Grafana for a complete observability story. - Understanding of GCP security basics: IAM, service accounts, least‑privilege, network security and Secret Manager. - Experience supporting production applications (web or backend services), including debugging issues across logs, metrics, traces and application‑level errors. - Mentoring and coaching mindset: enjoys guiding colleagues through new tools and practices. Schedule 16:00-00:50 Romania time Company Description Cadex Solutions Corporation is a holding company formed by Trivest Partners LP to build the premier provider of commercial order-to-cash management solutions. With a history spanning nearly 100 years, Cadex is uniquely positioned with in-depth experience that builds relationships alongside results. Our team of industry experts brings innovation and data insight, improves your processes with hands-on help, and provides custom solutions based on specific needs. Cadex has approximately 800 employees serving over 1,000 clients across all industries from locations including the United States, Colombia, Brazil, Romania, Italy, India, Singapore, and South Africa. Since 2019, Cadex has been putting together a strong portfolio of ARM companies, including: - A.G. Adjustments, formed in 1974 and headquartered in Melville, NY - D&S Global Solutions, formed in 1997 and fully remote - ABC-Amega, formed in 1929 and headquartered in Buffalo, NY - TranSubro, formed in 2012 and headquartered in Oceanside, NY - DAL, formed in 1974 and headquartered in Clifton Heights, PA - RCC, formed in 1970 and headquartered in Maple Grove, MN - IRG, formed in 1997 and headquartered in Marlborough, MA

Role Description The role of the Collector is to collect on past due accounts on behalf of Cadex’s clients in a manner that ensures maximum revenue generation through successful collections, excellent service, and the highest quality standards. This position uses various collection techniques, including: - Making demands for payment - Problem solving - Dispute resolution - Settlement negotiations - Other methods via telephone, email, and postal letters to debtors Qualifications - Strong computer skills in various systems, especially Microsoft Office - Time management and organization skills - Proficient communication and comprehension skills, including professional written and telephone communication - Ability to communicate via telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clients - Adept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion and face confrontation - Basic mathematical skills - Basic telephone and calculator skills Requirements - High School Diploma or General Education (GED) - 1 - 3 years’ experience in collections, B2B collections, or accounts receivable role - Collectors may be required to be licensed in various states. Cadex will apply and obtain all licenses required for each employee. - This position requires fluency in the English language. Fluency in other languages may be required based on location, client, department, or project. Benefits - Monday through Friday day shift – no nights or weekends - A global company with cross training and transfer opportunities - Medical and dental, 80% single and 60% family covered by Cadex - 401(k) with a 4% match (100% of your first 3% and 50% of your next 2%) - Company paid life insurance and long term disability insurance - Generous PTO/sick leave along with other paid emergency leave options - 6 weeks of partial salary for parental leave - Stable and professional office and work environment - Company provided equipment - Remote environment

Role Description We are looking for an experienced Senior GL Accountant to join our team and contribute to the success of the organization. The ideal candidate has solid expertise in US GAAP accounting practices, advanced knowledge of Excel and at least 3 years of experience in a similar role in international corporations. In this position, you will have a significant role in performing month-end accounting procedures, reviewing and reconciling balance sheet accounts, supporting audits and internal controls, etc. If you are someone with analytical thinking, solid accounting and internal controls knowledge and a desire for professional development, we encourage you to apply and join our team! Responsibilities - Perform general accounting activities, including month-end close procedures and posting journal entries; - Review and reconcile balance sheet accounts to ensure completeness and accuracy; - Prepare and analyze P&L variance reports, highlighting key drivers and discrepancies; - Support audits, internal controls and compliance initiatives by preparing schedules and compiling supporting documentation for auditors. Qualifications - Experience working with companies reporting under U.S. GAAP; - Knowledge of NetSuite/other similar accounting systems; - Extensive Excel knowledge; - Experience/background in corporations; - 3+ years of experience in a similar role; - Proficient in English (knowledge of multiple languages is a plus); - Strong understanding of internal controls processes including documentation, testing, monitoring and reporting; - Combination of public accounting and industry experience preferred; - High attention to detail with the ability to perform thorough account reconciliations and analysis. Schedule 8 hours + 1 hour lunch break anytime between 14:00-01:00 Romania time

Role Description The role of the Collector is to collect on past due accounts on behalf of Cadex’s clients in a manner that ensures maximum revenue generation through successful collections, excellent service, and the highest quality standards. This position uses various collection techniques, including: - Making demands for payment - Problem solving - Dispute resolution - Settlement negotiations - Other methods via telephone, email, and postal letters to debtors Qualifications - Strong computer skills in various systems, especially Microsoft Office - Time management and organization skills - Proficient communication and comprehension skills, including professional written and telephone communication - Ability to communicate via telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clients - Adept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion and face confrontation - Basic mathematical skills - Basic telephone and calculator skills Requirements - High School Diploma or General Education (GED) - 1-3 years’ experience in collections, B2B collections, or accounts receivable role - Collectors may be required to be licensed in various states. Cadex will apply and obtain all licenses required for each employee. - This position requires fluency in the English language. Fluency in other languages may be required based on location, client, department, or project. Benefits - Monday through Friday day shift – no nights or weekends - A global company with cross training and transfer opportunities - Medical and dental, 80% single and 60% family covered by Cadex - 401(k) with a 4% match (100% of your first 3% and 50% of your next 2%) - Company paid life insurance and long term disability insurance - Generous PTO/sick leave along with other paid emergency leave options - 6 weeks of partial salary for parental leave - Stable and professional office and work environment - Company provided Equipment - Remote environment

Role Description The role of the Information Technology Technician is to oversee the operations and development of any in-house operations software. This position will lead a team of developers, manage the workflow while being the point of contact and owner for all API builds. Primary Job Duties - Provide technical, desktop, network, and general infrastructure support to all global Cadex employees. - Diagnose and resolve problems and conflicts using root cause analysis. - Complete Robotic Process Automation (RPA) tasks for Cadex and respective clients. - Manage active directory settings within corporate infrastructure. Secondary Job Duties - Maintain an inventory of hardware and software assets, tracking licenses, and ensuring compliance with company policies and procedures. - Create, modify, and delete user accounts for any and all systems and software. - Assist in IT projects such as system migrations or new software implementations, contributing to planning and execution. - Assist in procurement of hardware, walk users through hardware setup. - Continuously seek opportunities for process improvement and propose ideas. - Foster effective communication and collaboration between countries and cultures within all regions. - Assist in IT project work as required. - Act as backup to other members of the IT Department. - Maintain a high level of professionalism and confidentiality with all information entrusted with. Other Job Duties This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice. Supervisory Responsibility This position has no supervisory responsibilities. Work Hours It is essential that this position adhere to the assigned work schedule. This is a full-time position and may vary based on the individual’s time zone, subject to change with advanced notice. Schedules may also vary by region, department, client, and/or team. Schedules will be assigned on an individual basis by the manager/supervisor of the position. Travel No travel is expected for this position. Work Environment This job operates either in an office setting or a remote work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related. The noise level in the office setting is limited to quiet and the work environment noise level will vary based on the individual’s remote work environment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. This is a largely sedentary role; however, the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include general seeing and close vision. Repetitive motion is frequently required through typing and computer mouse usage. Mental requirements include simple and complex reading, simple and complex writing, memorization, analyzation, perception/comprehension, decision making, planning, independent action, and planning. EEO Statement Cadex provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status. Qualifications - Excellent verbal and written communication. - Proficient attention to detail. - Excellent time management. - Customer service skills. - Advanced in MS Office. - Knowledgeable in SQL, MS PowerShell, MS Intune, and MS Azure. - Experience in networking, firewalls, end point protection, cloud data security, and cloud architecture. - Experience in RPA software (Power Automate or UI Path). Required Education and Experience - Level 1: Bachelor’s degree (GED) and 2-3 years’ experience in programming, development, infosec, and related, or equivalent combination of education and experience. - Level 2: Bachelor’s degree (GED) and 4-5 years’ experience in programming, development, infosec, and related, or equivalent combination of education and experience. - Level 3: Bachelor’s degree (GED) and 6+ years’ experience in programming, development, infosec, and related, or equivalent combination of education and experience. Fluency This position requires fluency in the English language. Additional Eligibility Requirements/Responsibilities/Qualifications Level 2-3: Employees may have performance qualifications for this position in lieu of years of experience, such as excellent performance, advanced or specific skills, advanced or specific client-level interactions or responsibilities, or other related qualifications. Other skills required may include understanding of clients and industries, more enhanced communication skills, exceptional time management and organizational skills, and/or basic understanding of finance and accounting.

Role Description The Operations Support Representative plays a vital behind-the-scenes role in keeping our operations running smoothly across both 1st- and 3rd-party business lines. This position is ideal for a detail-oriented professional who enjoys organization, collaboration, and problem-solving. You’ll serve as a key support partner by managing customer communications, producing essential reporting, retrieving and maintaining critical documentation, and providing mailroom support that ensures timely, compliant delivery of materials. Primary Job Duties - Monitor inbound customer email inboxes to ensure prompt, organized, and consistent responses. - Manage customer communications, including document requests, proof of payments, and account updates. - Support the collections team by providing timely information and accurate system documentation. - Access client systems to retrieve and archive documents for agent ticketing and filing purposes. - Update customer accounts and provide requested documentation directly to customers. - Escalate requests for documentation from clients to ensure necessary information is available for debtor account review or collector action. - Prepare and distribute routine client reports in accordance with established schedules and requirements. - Ensure all reports include appropriate backup documentation and supporting correspondence. - Collaborate with internal teams as needed to gather accurate data and ensure timely delivery to clients. - Provide backup support to the mailroom, including printing and mailing physical letters, legal documents, and affidavits. - Prepare printed materials for client presentations. Secondary Job Duties - If assigned, prepare and distribute daily attendance reports to designated Cadex personnel. - Monitor LiveVox voicemail messages and promptly route them to the appropriate team members or departments. - Publish and update operating procedures and training materials to ensure consistency, accuracy, and compliance. - Continuously seek opportunities for process improvement and propose ideas. - Perform general administrative support as needed, including data entry and documentation handling. - Foster effective communication and collaboration between countries and cultures within all regions. - Assist in Operation support project work as required. - Act as backup to other members of the Operations Support Department. - Maintain a high level of professionalism and confidentiality with all information entrusted with. Qualifications - Proficient in navigating computer software and MS Office. - Time management and organization skills. - Problem-solving skills. - Proficient communication and comprehension skills, including professional written and telephone communication. - Basic mathematical skills. - Basic telephone and calculator skills. Requirements - High School Diploma or general education degree (GED). - 1 – 3 years’ experience in a clerical, office, or administrative role. - Fluency in the English language. Benefits - Compensation range: $19.00 per hour. - Scheduled to work 40 hours per week. Work Environment - This job operates either in an office setting or a remote work environment. - Routine use of standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers. - The noise level in the office setting is limited to quiet.