• Lead and develop a team of Training and Operations Managers overseeing field, virtual, and international trainers. Drive performance through clear OKRs, coaching, and accountability frameworks. • Own global training operations, including capacity planning, scheduling, and resource allocation, ensuring teams are deployed efficiently to meet business objectives across multiple regions and time zones. • Define and track KPIs that measure onboarding quality, efficiency, and trainer productivity, using data to inform continuous improvement and resource planning. • Build leadership capability within the Training organization — hiring, mentoring, and developing managers to become exceptional people leaders. • Collaborate cross-functionally with Sales, Customer Success, Product, and Clinical teams to align training programs with evolving business needs and customer feedback. • Oversee end-to-end training logistics and capacity planning, ensuring seamless execution across multiple time zones and delivery formats. • Identify and address operational bottlenecks across teams, processes, and systems; implement process improvements to drive standardization and scalability. • Champion the customer experience through consistent, high-quality onboarding that builds trust, confidence, and adoption. • Leverage data from multiple sources (Performance dashboards, LMS, feedback surveys) to drive operational excellence, and enhance overall team effectiveness.

• Lead our Customer Success Managers, overseeing a diverse portfolio from high-touch Enterprise partnerships to high-volume Scaled segments • Report to the Director of Customer Success; bridge between personalized relationship management and digital-first automation • Professionalize our CS operations by building a unified "Account Health" framework • Lead a supportive, high-trust team; provide strategic structure needed to turn "crowdsourced" Slack knowledge into repeatable, data-driven playbooks • Define and iterate on the engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers • Develop a standardized Account Health Scoring system that identifies risk across the over 1,000 account base • Transition the team from informal Slack-based collaboration to a structured internal knowledge base and formal playbooks • Move the team away from reactive "firefighting" by using leading indicators to trigger outreach before a customer is at risk • Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and professional growth

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day. At Curriculum Associates (CA), we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren’t sure you meet every qualification, please apply! Above all, we are looking for the right person! The Associate Partner Success Manager works on the Partner Success team. They will partner with all teams across our Service department and are responsible for managing our small- to medium-sized implementations. Implementations include the set-up and support of a range of Curriculum Associates' products, including i-Ready & Ready. This also includes driving the annual license renewal and upsell process through high-quality service and attention to educator needs. Why join our team: The Partner Success team is perfect for someone who embraces the concept of “selling through service” and who has a strong understanding of the classroom environment. When you join our team, you become an expert on our products, daily classroom issues, and the latest industry trends, and apply your knowledge according to the educational landscape within your assigned territory. You can expect to partner with other members of the implementation service team to ensure our educators are supported throughout every step in the partnership process. The impact you'll have: - As one of the first people a new CA customer encounters, you’ll provide a high level of service and dedication to students and teachers across the country in achieving academic success via high-quality assessments and instruction; you’ll be an ambassador of CA - You’ll own the development and execution of implementation planning for assigned accounts, thereby delivering task items effectively and on-time - Through regular check-ins, you’ll address and resolve educator concerns and capture educator feedback on our products - You’ll uncover trends in data that highlight student performance and needs, then leverage the data as a coaching tool towards equitable and engaging practices in the classroom - You’ll notice and cultivate “champions” and “partners” in your assigned districts to strengthen program implementation - You’ll partner with various members of our implementation service teams on retention through identification and quick intervention for “at risk” accounts - You’ll help secure renewals by developing strong relationships with key decision-makers and supporting users within the district, school, or organization - You’ll support new and prospective implementations by retrieving information for proper set-up of accounts - You’ll identify opportunities for expansions within existing implementations and relay this information to our sales team Who you are: - You have a Bachelor’s degree (Education or Marketing/Business preferred) - You are an active listener with strong communication skills - You have the ability to maintain accuracy and attention to detail in a fast-paced environment - You possess strong organizational and time-management skills, along with the ability to multi-task - You love to collaborate with a wide range of people and disciplines - You have natural problem-solving and analytical capability - You are comfortable or proficient in the following applications: Word, Excel, PowerPoint, and Outlook - You are energized by the prospect of learning new technology and systems - You are comfortable providing gentle push-back and guidance to educators towards best practices and a successful implementation - Though not required, we find educators within the K-12 space to be successful in this position given their knowledge of the complexities of managing a classroom, understanding of the unique educational landscape, and ability to instill buy-in from their fellow educators Location: This position is remote and listed as serving New York City. Overall, we are seeking to hire a candidate who currently lives in the NYC territory or could support EST hours. Please note that you may be asked to support other territories if offered a position. Training: To assist new hires in learning about the Partner Success world at CA, we have created both cohorts and individualized training plans for new hires to collaborate and learn the role in a variety of ways. Salary: Competitive base salary and benefits package along with the opportunity to earn significant upside commissions and bonuses through a generous incentive compensation plan tied directly to your individual and team performance. Salary range for this role: $51,250 - $84,250 The wage range for this role takes into account the wide range of factors that Curriculum Associates considers in making compensation decisions based on our Compensation Philosophy. Actual base pay within that range will vary based upon several factors including, but not limited to, prior experience and relevant skill sets. At Curriculum Associates, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances for each case. Benefits: Benefit eligible employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees can enroll in our company’s 401k plan and receive an employer match. Employees have access to a flexible vacation and sick policy in addition to twelve paid holidays and a winter office closure between Christmas and New Year's, as well as a number of additional perks and benefits. Travel: Candidates should expect to travel up to 10% of the time for periodic school visits, attendance at educator events, and attendance at company national and regional meetings.

• As the point of contact for product and technical questions at onpreo, you ensure that our customers and users love our product and company. • You develop solutions to sustainably train customers in the effective use of our product. • You continuously increase customer value by initiating upsells and cross-sells for our SaaS solutions. • Together with the Product team, you optimize and automate our Customer Success processes (e.g., via Intercom, JIRA, Userpilot). • You coordinate a seamless onboarding and provide comprehensive coaching for new customers. • You communicate and coordinate your customers' requests to our Product team, making a decisive contribution to the continuous improvement of our software. • Together with the team, you further develop the infrastructure for our Customer Success department (expanding the ticketing system, knowledge base, FAQs, etc.). • You qualify existing customers for upsell potential and present new products and features to them. • You act as a partner and technical advisor to our customers regarding the use of our software. • You communicate with customers by phone or via the ticketing system to resolve inquiries and technical issues quickly.